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Customer Program Manager Jobs in Aurora, IL (NOW HIRING)

Snowflake

Principal Program Manager

Chicago, IL · On-site

$157K - $205K/yr

You will be the overall Program Lead for a large customer acting as a trusted advisor to C-Suite ... Be a program management expert on all aspects of the Snowflake implementation and variety of ...

Daifuku

Deputy Program Manager

Bolingbrook, IL · On-site

$114K/yr

Job Summary The (Client) Deputy Program Manager supports the (Client) Program Manager and Sales ... Support management of internal and customer escalations, including Root Cause Analysis (RCA), 8D ...

ADB

Strategic Program Manager

Chicago, IL · On-site

We are a customer-centric partner providing innovative solutions. The safety, well-being, and ... Strategic Program Manager CLASSIFICATION: Exempt POSITION OVERVIEW: ADB is a Nationwide full ...

ADB Wireless

Strategic Program Manager

Chicago, IL · On-site

We are a customer-centric partner providing innovative solutions. The safety, well-being, and ... Strategic Program Manager CLASSIFICATION: Exempt POSITION OVERVIEW: ADB is a Nationwide full ...

Advantech USA

Technical Program Manager

Chicago, IL · On-site +1

$89K - $110K/hr

Facilitate customer meetings, technical reviews, and internal program discussions * Ensure project ... Experience managing full product development lifecycles from business award through production ...

Cisco

Engineering Program Manager

Chicago, IL · On-site

$132K/yr

We protect each and every one of our customers' devices globally without any hardware to install or ... You bring an AI-first Technical Program Management lens to everything you do, embedding ...

Walker-Miller Energy

Senior Program Manager

Chicago, IL · On-site

$119K - $120K/yr

The Senior Program Manager, Strategy & Planning is responsible for leading program planning ... Drive innovation initiatives and strategic assessments that improve customer experience ...

Apex Fintech Solutions

Senior Program Manager

Chicago, IL

$119K - $120K/yr

... 22+ million end customers. At Apex, we are changing how the securities industry operates by ... This role involves managing project portfolios and ensuring the successful delivery of program ...

Advantech

Technical Program Manager

Chicago, IL · On-site

$85K - $92K/yr

Facilitate customer meetings, technical reviews, and internal program discussions * Ensure project ... Experience managing full product development lifecycles from business award through production ...

Walker-Miller Energy

Senior Program Manager

Chicago, IL · On-site

$119K - $120K/yr

The Senior Program Manager, Strategy & Planning is responsible for leading program planning ... Drive innovation initiatives and strategic assessments that improve customer experience ...

Bedloft

Chicago Program Manager

Chicago, IL · On-site

$30.31/hr

Manage rental programs at partner schools according to established procedures ... Communicate promptly and professionally with customers, frequent texts and emails are required.

Independence Pet Group

Program Manager, Senior

Chicago, IL · On-site

$119K - $120K/yr

The Sr Program Manager will play a critical role in advancing a future-ready insurance platform and operating model that strengthens operational efficiency, scalability, and the customer experience.

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Showing results 21-40

All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Aurora, IL

Customer Program Manager information

See Aurora, IL salary details

$8

$53

$84

How much do customer program manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer program manager in Aurora, IL is $53.62, according to ZipRecruiter salary data. Most workers in this role earn between $35.77 and $68.89 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Aurora, IL are hiring for Customer Program Manager jobs?

Cities near Aurora, IL with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Aurora, IL as of June 2026, with employment types broken down into 77% Full Time, 21% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $111,522 per year, or $53.6 per hour.

Principal Program Manager

Snowflake

Chicago, IL • On-site

$157K - $205K/yr

Full-time

Re-posted 12 days ago

Key responsibilities

  • Deliver large projects or programs and drive new service opportunities by working with customers and internal stakeholders

  • Lead the overall program for a large customer, including crafting the vision, developing the strategy, building the roadmap, and executing on delivering customer value

  • Proactively mitigate risks, manage project governance, and ensure on-time, on-budget, and predictable delivery of projects

Job description

At Snowflake, we are powering the era of the agentic enterprise. To usher in this new era, we seek AI-native thinkers across every function who are energized by the opportunity to reinvent how they work. You don't just use tools; you possess an innate curiosity, treating AI as a high-trust collaborator that is core to how you solve problems and accelerate your impact. We look for low-ego individuals who thrive in dynamic and fast-moving environments and move with an experimental mindset - who rapidly test emerging capabilities to discover simpler, more powerful ways to deliver results. At Snowflake, your role isn't just to execute a function, but to help redefine the future of how work gets done.
As a Principal Program Manager, you will deliver large projects or programs and drive new service opportunities, working with both customers as well as internal stakeholders. You will be the overall Program Lead for a large customer acting as a trusted advisor to C-Suite and/or Executive Sponsor of the Program, collaborate with internal stakeholders to craft the vision, develop the strategy, build the roadmap of use cases, build program/project plan, proactively mitigate risks and execute on delivering customer value.
AS A PRINCIPAL PROGRAM MANAGER, YOU WILL:
  • Be a program management expert on all aspects of the Snowflake implementation and variety of project and services types, bringing multi-threaded initiatives together in an efficient manner
  • Deliver Fixed Fee and highly scoped projects on time.
  • Own project governance for budget and revenue reconciliation.
  • Lead large data migrations and code conversion efforts.
  • Able to successfully drive to scope clarity with project teams and customer stakeholders.
  • Familiar with Agentic AI and modern AI technology implementation.
  • Be the driving force in - project execution, use case identification, roadmapping, risk analysis for the customer
  • Drive planning and all aspects of execution of the program plan, working collaboratively with all stakeholders - customers, partners and internal stakeholders
  • Full ownership of the project life cycle - ensuring the project has met all its milestones and objectives characterized by on-time, on-budget and predictable delivery
  • Proactively identify and mitigate program or project risks, including risks associated with workstreams of the program that may be outside the scope of the contract
  • Collaborate and communicate effectively with various workstream owners, build a sense of community, clear expectations and timely communication
  • As a trusted advisor, collaborate with customer C-Suite and/or Executive Sponsor stakeholders drive alignment on vision, strategy and guide the program to successful delivery
  • Heavily process-driven, leverages and improves the program management methodology - processes, tools, templates and checklists
  • Be a champion for customer outcomes, be able to clearly articulate the value of the program in quantifiable metrics
  • Drive customer satisfaction expressed through surveys as well as renewals and additional opportunities for Snowflake
  • Work with Professional Services Practice Teams and Sales Account Teams to facilitate practice area enablement and support sales pursuits - scoping projects, estimating work, creating delivery proposals and providing regular delivery updates for ongoing projects
  • Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake's products and marketing
  • Determine areas for process improvements within both the customer and Snowflake

OUR IDEAL PRINCIPAL PROGRAM MANAGER WILL HAVE:
  • 10+ years of experience in a Program Manager role (or similar capacity) dealing with complex, technical implementation and/or migration projects
  • Must have recent experience successfully delivering multi-million dollar complex data-related and/or cloud-based large Programs for a Fortune 500 customer
  • Must have played the role of trusted advisor to C-Suite or Executive Sponsor of the Program at Fortune 500 customer
  • Must be extremely adept in executive communication and relationship management across multitude of stakeholders - customer, partners and internal teams
  • Must have direct experience in the Data Warehousing, Business Intelligence and/or Cloud field
  • Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
  • Strong presentation skills and an ability to articulate to a business and technical audience (including senior level executives at large enterprises)
  • Bonus Points: Experience in a customer support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent).

WHY JOIN OUR PROFESSIONAL SERVICES TEAM:
  • Unique opportunity to work on a truly disruptive software product
  • Get unique, hands-on experience with bleeding edge data warehouse technology
  • Develop, lead and execute an industry-changing initiative
  • Learn from the best! Join a dedicated, experienced team of professionals.

Every Snowflake employee is expected to follow the company's confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company's data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.
Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

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