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Customer Program Manager Jobs in Schenectady, NY

Curia, Inc.

Training Program Manager

Rensselaer, NY · On-site

$114K - $142K/yr

Training Program Manager in Rensselaer, NY Build your future at Curia, where our work has the power ... At Curia, we are on a mission to advance our customers' therapies from curiosity to cure and ...

AMRI

Training Program Manager

Rensselaer, NY

$114K - $142K/yr

Training Program Manager in Rensselaer, NY Build your future at Curia, where our work has the power ... At Curia, we are on a mission to advance our customers' therapies from curiosity to cure and ...

Curia, Inc.

Senior Program Manager III

Rensselaer, NY · On-site

$115K - $115K/yr

Senior Program Manager III in Rensselaer, NY Build your future at Curia, where our work has the ... The individual functions as both a customer advocate and site liaison between all functional ...

AMRI

Senior Program Manager III

Rensselaer, NY · On-site

$115K - $115K/yr

Senior Program Manager III in Rensselaer, NY Build your future at Curia, where our work has the ... The individual functions as both a customer advocate and site liaison between all functional ...

Globalfoundries

Quantum Program PMO

Malta, NY

$118K - $210K/yr

... and give customers the power to shape their markets. For more information, visit www.gf.com. Summary of Role: The SMTS Technical Program Manager - GF Labs Strategic Projects is responsible for ...

Globalfoundries

Quantum Program PMO

Malta, NY · On-site

$143K - $247K/yr

... customers the power to shape their markets. For more information, visit www.gf.com. Job Summary The PMTS Technical Program Manager - GF Labs Strategic Projects is responsible for leading complex ...

Safe Haven Security

Manager Academy Program

Albany, NY · On-site

$65K - $85K/yr

... Management Academy Program.  In this role you will:    * Operate within a designated ... Conduct in-home sales presentations to educate customers while developing customized security and ...

cb20

Customer CIO

Saratoga Springs, NY · On-site

... management of the resource but this approach may change in the future * Responsible for driving clients to participate in cb20's Voice of the Customer program, including referrals, acting as a ...

cb20 Inc

Customer CIO

Saratoga Springs, NY · On-site

$100K - $125K/yr

... management of the resource but this approach may change in the future * Responsible for driving clients to participate in cb20's Voice of the Customer program, including referrals, acting as a ...

cb20 Inc

Customer CIO

Saratoga Springs, NY · On-site

... management of the resource but this approach may change in the future * Responsible for driving clients to participate in cb20's Voice of the Customer program, including referrals, acting as a ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Schenectady, NY

Customer Program Manager information

See Schenectady, NY salary details

$8

$52

$82

How much do customer program manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer program manager in Schenectady, NY is $52.32, according to ZipRecruiter salary data. Most workers in this role earn between $34.90 and $67.21 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Schenectady, NY are hiring for Customer Program Manager jobs?

Cities near Schenectady, NY with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Schenectady, NY as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 13% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $108,833 per year, or $52.3 per hour.

Customer Program Specialist

Haas Group International, LLC

Johnstown, NY • On-site

$50 - $70/hr

Other

Life, Retirement

Posted 4 days ago

Job description

Our Incora Story is really taking off – we’d love you to join us for the journey. We are currently seeking an exceptional customer service professional to join us as a Customer Program Specialist.

About Role

The Customer Program Specialist is accountable for facilitating and building strong customer relationships with intermediate to complex customer accounts and contracts through continuously providing high quality service and support. The role requires maintaining an advanced working knowledge of customer operations, sales policies, internal practices, and contract administration. The specialist will leverage internal working partnerships to investigate and reconcile customer issues, perform account administration (bin maintenance, managing backorders, RMAs, prioritization, and order release), and ensure overall customer expectations are met.

The position is Monday through Thursday, four 10‑hour days.

About you
  • High School Diploma or GED required.
  • Bachelor’s degree in business, accounting/finance, marketing, supply chain, or a combination of education and relevant work experience preferred.
  • 3–5 years of combined sales and customer service experience required (aerospace industry experience preferred).
  • Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint) essential, along with experience using Copilot or other AI tools to enhance productivity.
  • Passion for Incora Values and exceeding customer expectations.
What Incora can offer you
  • Competitive salary and benefits.
  • Eight paid holidays and two additional floating holidays for full‑time employees.
  • Up to 80 hours of vacation per year for full‑time non‑exempt employees, increasing with length of service.
  • Sick time.
  • Two weeks paid parental leave.
  • Generous discount portal available to Incora employees via Perkspot.
  • Employer‑paid group life insurance at one times salary.
  • Short‑term and long‑term disability coverage.
  • 401(k) plan with company match.

The description provided above is not intended to be an exhaustive list of all job duties, responsibilities and requirements. Duties, responsibilities and requirements may change over time and according to business need.

Incora is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other legally protected status.

In compliance with the Americans with Disabilities Act, we are committed to providing reasonable accommodations for qualified individuals with disabilities. If you need an accommodation to apply for a position or to perform the essential functions of the role, please contact Human Resources at benefits@incora.com.

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