Customer Program Manager Jobs in Schenectady, NY

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Technical Project Manager I-Contract

Location: Albany, NY

The successful candidate will join the Integration, Operations, and Major Programs group in Albany, supporting one of Tokyo Electron's (TEL) premier global R&D facilities. This role serves as a key partner to research and engineering teams, driving operational excellence, strategic initiatives, and project execution across the organization.

The Program Manager will play a critical role in enabling successful delivery of high-priority research programs by providing expertise in project management, process improvement, risk management, and business operations. This individual will collaborate closely with technical teams and leadership to ensure projects and strategic initiatives achieve defined objectives on schedule and within organizational expectations.

Key Responsibilities

• Support and manage assigned business operations, R&D programs, and facility planning initiatives from initiation through execution.

• Define and monitor project objectives, success criteria (Definition of Success), schedules, milestones, and deliverables.

• Partner with technical teams and stakeholders to develop project plans, identify dependencies, and proactively address execution challenges.

• Track project progress, communicate status updates, and ensure timely completion of key deliverables.

• Monitor and report on strategic initiative goals and performance metrics.

• Collaborate with initiative owners to establish action plans and drive achievement of organizational objectives.

• Facilitate cross-functional alignment and promote accountability for successful outcomes.

• Facilitate the development, maintenance, and continuous improvement of risk registers aligned with business and R&D priorities.

• Partner with leadership and project teams to identify, assess, and mitigate project and operational risks.

• Drive adoption of risk management best practices and support implementation of mitigation strategies.

• Identify opportunities for process improvement and operational efficiency, recommending and implementing sustainable solutions.

• Collaborate with the Information Security organization to strengthen confidential information management practices.

• Support initiatives related to document classification, access controls, information storage, and compliance with corporate security standards.

• Leverage data-driven insights and reporting tools to enhance visibility, decision-making, and operational performance.

• Build strong relationships with technical teams, business partners, and leadership across the organization.

• Facilitate effective communication and reporting across all organizational levels.

• Support a culture of collaboration, accountability, and continuous improvement.

Qualifications

• Bachelor's degree in Business Administration, Project Management, Engineering, Science, or a related discipline.

• Demonstrated experience in project management, program management, business operations, or process improvement environments.

• Project Management Professional (PMP) certification or equivalent project management credential.

• Experience working in R&D, technology, semiconductor, or engineering-focused organizations.

• Knowledge of advanced semiconductor technologies and development environments.

• Proven success leading cross-functional initiatives and driving organizational change.

Preferred Skills

• Strong project and program management capabilities, including planning, scheduling, risk management, and stakeholder engagement.

• Experience with project management and collaboration platforms such as MONDAY.com, Power BI, and Microsoft Office Suite.

• Strong analytical, data management, and reporting skills.

• Excellent written, verbal, and presentation communication skills.

• Ability to build effective relationships and influence stakeholders across all organizational levels.

• Highly motivated self-starter with the ability to thrive in a fast-paced environment while managing multiple high-priority initiatives.

• Global mindset with experience working across diverse teams and cultures.

• Innovative, adaptable, and solutions-oriented approach to problem solving.

• Strong customer-service orientation with a commitment to operational excellence and delivery.

Individual pay is determined based on multiple factors, including but not limited to location, experience, skills, job-related knowledge, relevant education, certifications, and/or training. In addition to base salary, we offer (full time regular employees ) a comprehensive benefits package and for certain roles eligibility in our bonus plan and long-term incentives as applicable. The talent advisor can share more details about total compensation for the role in your location during the hiring process.

Diversity creates an innovative culture. TEL US is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.