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Customer Program Manager Jobs in Hamilton, NY (NOW HIRING)

Safelite Group, Inc.

Customer Advocate

Yorkville, NY · On-site

$19.75/hr

From managing administrative processes, scheduling, work orders and invoicing, to greeting ... programs, company holidays and paid volunteer days. * Up to $5,250 annually in tuition ...

Safelite Group

Customer Advocate

Yorkville, NY

$19.75/hr

From managing administrative processes, scheduling, work orders and invoicing, to greeting ... programs, company holidays and paid volunteer days. * Up to $5,250 annually in tuition ...

Impact.com

Product Marketing Manager II

Columbus, NY

$110K - $130K/yr

The Product Marketing Manager II will develop and execute go-to-market strategies that bring our ... Designs and runs Voice of Customer programs (interviews, Alpha/Beta, multi-method research) and ...

JETNET LLC

Director of Account Management

Utica, NY · On-site +1

$135K/yr

... Management to lead and evolve our post-sale revenue strategy across JETNET, WINGX, ADSBx, and ... Build and operationalize scalable onboarding and customer success programs * Develop proactive ...

CRM Rental Management Inc

Superintendent

Cazenovia, NY · On-site

$25 - $27/hr

Cazenovia, NY Company: CRM Rental Management, Inc. Come join our AMAZING team! CRM Rental ... Implement and ensure adherence to preventive maintenance programs and safety protocols ...

CRM Rental Management Inc

Superintendent

Cazenovia, NY · On-site

$25 - $27/hr

Cazenovia, NY Company: CRM Rental Management, Inc. Come join our AMAZING team! CRM Rental ... Implement and ensure adherence to preventive maintenance programs and safety protocols ...

Tjx

Customer Experience Coordinator

New Hartford, NY

$16.50 - $17/hr

... of loyalty programs. Leads by example by engaging and interacting with all customers, and ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Hamilton, NY

Customer Program Manager information

See Hamilton, NY salary details

$9

$59

$93

How much do customer program manager jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for customer program manager in Hamilton, NY is $59.54, according to ZipRecruiter salary data. Most workers in this role earn between $39.71 and $76.49 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the average salary for a programme manager?

The average salary for a program manager varies by industry and experience but typically ranges from $80,000 to $130,000 annually. Customer program managers with specialized skills and certifications may earn higher salaries, especially in larger organizations or tech sectors.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What does a customer program manager do?

A customer program manager oversees the planning, execution, and delivery of customer-focused programs to ensure client satisfaction and business objectives are met. They coordinate cross-functional teams, manage timelines and budgets, and communicate with clients to address needs and resolve issues. Strong project management skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Is being a Customer Program Manager stressful?

Customer Program Managers often face stress due to managing multiple projects, meeting client expectations, and coordinating cross-functional teams. The role requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, which can contribute to job stress levels.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Hamilton, NY are hiring for Customer Program Manager jobs? Cities near Hamilton, NY with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Hamilton, NY as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $123,841 per year, or $59.5 per hour.

Price Chopper Customer Service Manager

Northeast Grocery

Utica, NY

$20.25 - $32/hr

Full-time

Posted 2 days ago

Job description

Pay Range: $20.25- $32.00

SUMMARY

Ensures that fast, friendly, helpful and efficient customer service and courtesy is provided on the Front End and Customer Service areas of the store. Responsible for overseeing the Front End operation to include customer service desk, register checkouts, vestibule, parking lot/sidewalk, breakrooms, bathrooms, and bottle return areas. Ensures that all Front End and Office policies and procedures are adhered to. Assists the Store Manager with the budgeting and financial goals of the Front End area to include payroll, wrap, over/shorts, cashier training and miscellaneous office incomes. Ensure corporate dress code is adhered to on the Front End and Customer Service areas.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned.

  • Deliver fast, friendly, and efficient customer service at all times.
  • Ensure associates greet customers, smile, and request AdvantEdge Cards.
  • Maintain awareness of shrink and implement controls.
  • Keep workstations neat and organized per 5S standards.
  • Train, schedule, and supervise Front End, Office, Customer Service, and Bottle associates.
  • Provide a safe environment for customers and associates.
  • Maintain cleanliness and compliance with corporate and state sanitation standards in all areas, including restrooms.
  • Enforce company policies, dress code, and system procedures (FDS, X-CPS).
  • Monitor cash and asset controls.
  • Track training progress: buddy training, CBT scores, evaluations, coaching.
  • Correct pricing errors promptly.
  • Manage supply orders and inventory controls.
  • Meet or exceed financial goals for Front End, Office, and Bottle departments.
  • Ensure associates meet efficiency standards and adhere to mission statements.
  • Communicate and implement company programs.
  • Act as first-level support for Customer Service issues.
  • Develop Front End and Office Supervisors for job knowledge and bench strength.
  • Perform other duties as assigned and comply with all company policies.
MINIMUM QUALIFICATIONS

Must be at least 18 years of age. Ability to manage others and demonstrate follow-through to achieve desired results and objectives. Strong Organizational skills and ability to multi-task. Satisfactory Performance Reviews. Strong communication skills. Basic Literacy Basic Computer Skills.

EDUCATION AND EXPERIENCE

High School Degree or equivalent.

3+ years of related experience. 

PHYSICAL REQUIREMENTS
Exposure to Hot Environment Occasional 1-3 Hours
Exposure to Cold Environment Occasional 1-3 Hours
Standing Constant 5-8 Hours
Sitting Occasional 1-3 Hours
Walking Constant 5-8 Hours
Grasping/Finger Movement & Dexterity- Left/Right Hands Constant 5-8 Hours
Bending Constant 5-8 Hours
Twisting Constant 5-8 Hours
Pivoting Constant 5-8 Hours
Squatting/Kneeling Constant 5-8 Hours
Pushing/Pulling Occasional 1-3 Hours up to 75lbs
Lifting Occasional 1-3 Hours up to 50lbs
Lifting Frequent 3-5 Hours up to 25lbs
EQUIPMENT USED

Computer applications

Mainframe

Registers

Banking equipment

Floor Machine

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.

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