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Customer Program Manager Jobs in Commack, NY (NOW HIRING)

BAE Systems

Ops Program Mgr I

Greenlawn, NY · On-site

Presents Operations status to customer, Program Management and or Operations Management as required * Coordinate preparation of estimates for all Operations functions by requesting input from ...

Conversa Health, Inc.

Client Program Manager

Hempstead, NY · On-site +1

$100K - $150K/yr

If so, this Client Program Manager role is for you. We are looking for someone who has experience ... Assess risks at the customer project level so as to develop and execute risk and contingency ...

Conversa Health, Inc.

Client Program Manager

Hempstead, NY · On-site +1

$100K - $150K/yr

If so, this Client Program Manager role is for you. We are looking for someone who has experience ... Assess risks at the customer project level so as to develop and execute risk and contingency ...

Curtiss-Wright Corporation

Program Manager

Farmingdale, NY · On-site

$150 - $170/hr

Program Manager**We are looking for a Program Manager to join our Target Rock Team!As a Program ... Customer interface including scheduling Customer Audits, Surveillance Inspections and providing ...

Curtisswright

Program Manager

East Farmingdale, NY · On-site

$150K - $170K/yr

Program Manager We are looking for a Program Manager to join our Target Rock Team! As a Program ... Customer interface including scheduling Customer Audits, Surveillance Inspections and providing ...

Curtiss-Wright

Program Manager

East Farmingdale, NY · On-site

$150K - $170K/yr

Program Manager We are looking for a Program Manager to join our Target Rock Team! As a Program ... Customer interface including scheduling Customer Audits, Surveillance Inspections and providing ...

Curtisswright

Program Manager

East Farmingdale, NY

Program Manager We are looking for a Program Manager to join our Target Rock Team! As a Program ... Customer interface including scheduling Customer Audits, Surveillance Inspections and providing ...

Curtiss-Wright

Program Manager

East Farmingdale, NY · On-site

Program Manager We are looking for a Program Manager to join our Target Rock Team! As a Program ... Customer interface including scheduling Customer Audits, Surveillance Inspections and providing ...

Staffingine LLC

Program Manager

New York, NY · On-site

Program Manager Job Location: NYC, NY Job Type: Contract * 15 years of Experience in Digital ... Identify and communicate with the customer for any new business opportunities * Responsible for ...

Miratech

Program Manager

New York, NY · On-site +1

Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance Qualifications * 5+ years of program management, department director, or equivalent ...

Miratech

Program Manager

New York, NY · On-site +1

Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance Qualifications * 5+ years of program management, department director, or equivalent ...

Miratech

Program Manager

New York, NY · On-site +1

Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance Qualifications * 5+ years of program management, department director, or equivalent ...

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Customer Program Manager information

See Commack, NY salary details

$9

$56

$88

How much do customer program manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer program manager in Commack, NY is $56.00, according to ZipRecruiter salary data. Most workers in this role earn between $37.36 and $71.92 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Commack, NY are hiring for Customer Program Manager jobs?

Cities near Commack, NY with the most Customer Program Manager job openings:

Customer Program Manager jobs near you

Ops Program Mgr I

BAE Systems

Greenlawn, NY • On-site

Other

Re-posted 13 days ago

Key responsibilities

  • Provide leadership and direction of complex Operations programs during all phases of program execution.

  • Coordinate preparation of estimates and ensure the operation team provides accurate, supportable cost proposals within time and budget constraints.

  • Review and approve all change orders, monitor material costs, and manage vendors during the production cycle.

BAE Systems rating

8.4

Company rating: 8.4 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

10th of 49 rated military and defense

Job description


Because of the need for consistent, in-person collaboration and/or the requirement to perform all work onsite due to the nature of this role, it will be performed full-time on site. This means work will be conducted on location at a BAE Systems facility 100% of the time.
The role of the Ops Program Manager includes but is not limited to the following:
  • Provides leadership and direction of complex Operations programs for Operations functions during all phases of program execution beginning with the proposal to client delivery and sign off
  • Assure the accomplishment of programs goals through the efficient and effective utilization of Operations resources
  • Provide a single point of contact between Operations and the Program office for providing program status and resolving problems
  • Presents Operations status to customer, Program Management and or Operations Management as required
  • Coordinate preparation of estimates for all Operations functions by requesting input from appropriate Operations sources
  • Ensure that the operation team provides a competitively priced, accurate, supportable cost proposal within time and budget constraints as previously agreed to with the Proposal manager
  • Interface with the appropriate organizations within Operations to ensure any changes which will impact assigned tasks have been appropriately communicated and addressed
  • Plan all Operations functions in a manner consistent with the Statement of work negotiated with the customer and applicable Management Directives and Practices
  • Support Operations position during audits, fact finding and negotiations by participating with Program Management in all phases to assure arbitrary concessions are not made
  • Call on other Operations organizations to provide support as required and acts as the coordinating authority to change Operations estimated costs, based on agreed upon changes in scope
  • Promotes a strong sense of teamwork among personnel supporting various phases of the program efforts
  • Maintain state of the art knowledge by keeping abreast of new procedures and methods to streamline manufacturing processes
  • Furnish support to the Appropriate Program Manager for monthly management reviews and support Program Management and Engineering to discuss customer and program issues as well as future business and program activities
  • Generate and execute the Manufacturing Plan which provides the ground rules of the contract requirements to Operations in compliance with Service Level Agreements
  • Responsible for level loading the factory based on capacity by requirement, contract and company revenue plan
  • Review and approve all change orders
  • Review parts lists for required data, monitor and provide direction to the supply chain planner and focus factory buyer, production test, manufacturing, inspection and shipping to ensure all internal schedule and contract delivery dates are met
  • Chair a Tier team meeting weekly which includes manufacturing, production test, reliability engineering, product excellence (QA), program management, Industrial engineering and engineering to discuss and resolve any issues that arise during the production cycle
  • Responsible for monitoring and reviewing material cost as well as cost performance index for all assigned programs.
  • Read and understand drawings on part issues and direct to the appropriate faction.
  • Manage vendors during production cycle including on-site visits to confirm program status and review recovery plans where required
  • Review pricing on purchase order to ensure programs follow the proposed pricing to stay within budget constraints of the program
  • Responsible for the LOB and maintenance of program item data
  • Support customer visits, proposals and future business.
  • Maintain a sound understanding of theories and practices in a constantly evolving environment
  • Management responsibilities for multiple teams doing diverse activities
  • Hold a strategic vision and analysis, and the ability to create innovative solutions in a fast-changing environment
  • Promotes a strong sense of teamwork among personnel supporting various phases of the program efforts

About BAE Systems Electronic Systems
BAE Systems, Inc. is the U.S. subsidiary of BAE Systems plc, an international defense, aerospace and security company which delivers a full range of products and services for air, land and naval forces, as well as advanced electronics, security, information technology solutions and customer support services. Improving the future and protecting lives is an ambitious mission, but it's what we do at BAE Systems. Working here means using your passion and ingenuity where it counts - defending national security with breakthrough technology, superior products, and intelligence solutions. As you develop the latest technology and defend national security, you will continually hone your skills on a team-making a big impact on a global scale. At BAE Systems, you'll find a rewarding career that truly makes a difference. Electronic Systems (ES) is the global innovator behind BAE Systems' game-changing defense and commercial electronics. Exploiting every electron, we push the limits of what is possible, giving our customers the edge and our employees opportunities to change the world. Our products and capabilities can be found everywhere - from the depths of the ocean to the far reaches of space. At our core are more than 14,000 highly talented Electronic Systems employees with the brightest minds in the industry, we make an impact - for our customers and the communities we serve.
This position will be posted for at least 5 calendar days. The posting will remain active until the position is filled, or a qualified pool of candidates is identified.
Required Skills and Education
  • Bachelor's Degree
  • Strong communication and collaboration skills
  • Strong problem solving, accountable leadership and influencing skills
  • Ability to work in a fast-paced environment, work complex issues, and ensure team meets deadlines.
  • Ability to manage through changes in priorities
  • Ability to drive team to implement solutions to complex problems
  • Strong organizational skills
  • Strong proficiency in MS Office (Excel, PowerPoint, Word, MS Project)
  • Results oriented, ability to follow through on tasks, influence without authority, experience driving senior level decision making
  • Highly organized, good problem-solving skills,
  • Ability to work cross-functionally, prioritize, multi-task, and manage major projects
  • Equal level of comfort driving analyses or receiving direction, leading or contributing as appropriate, driving conversations or supporting as necessary
  • Demonstrated Verbal and Written Communications Skills.
  • Strong Presentation Skills.
  • Manage Operations performance against the baseline program plan by monitoring quality, schedule and cost performance of all Operations functions.

Preferred Skills and Education
  • 5 Years or more of Aerospace experience
  • Master's Degree, PMP, Lean, Agile or Six Sigma certification
  • Familiarity or ability to lean manufacturing systems SAP, Solumina, and Tableau
  • Experience working in represented workforce environment
  • Acute problem solving and analytical abilities including process improvements or program management techniques
  • A hands-on leader who builds transparency, values collaboration, holds self and team accountable, empower the team to think beyond the tasks that drive value for the business

What BAE Systems employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About BAE Systems

Sourced by ZipRecruiter

At BAE Systems, we provide some of the world's most advanced, technology-led defence, aerospace and security solutions. We employ a skilled workforce of more than 93,000 in around 40 countries. Working with customers and local partners, we develop, engineer, manufacture, and support products and systems to deliver military capability, protect national security and people, and keep critical information and infrastructure secure.

Industry

National security and international affairs and it services

Company size

10,000+ Employees

Headquarters location

Falls Church, VA, US

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