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Customer Program Manager Jobs in Commack, NY (NOW HIRING)

Gartner, Inc.

Program Manager

Stamford, CT · On-site

The Program Manager will work on a variety of activities focused on supporting the lead conference ... Conduct market research, advisory boards, and other customer insights channels in order to ...

Gartner

Program Manager

Stamford, CT · On-site

The Program Manager will work on a variety of activities focused on supporting the lead conference ... Conduct market research, advisory boards, and other customer insights channels in order to ...

Gartner

Program Manager

Stamford, CT · Hybrid

The Program Manager will work on a variety of activities focused on supporting the lead conference ... Conduct market research, advisory boards, and other customer insights channels in order to ...

NYULMC

Program Manager

New York, NY · On-site

The Program Manager will be provide support and project management for all initiatives within the ... and external customers; works effectively both independently and within a team environment.

Shield

Program Manager

New York, NY · On-site +1

$160K - $175K/yr

Description We are looking for a talented Program Manager to join our team ... You are an exceptional individual who excels in both project and customer management. You adeptly ...

Uber Technologies, Inc.

Program Manager

New York, NY · On-site

As a Program Manager, you'll be responsible for the strategy and execution of initiatives that ... Define and implement agent-customer communication standards. * Help define quality for user-facing ...

Uber Technologies, Inc.

Program Manager

New York, NY · On-site +1

As a Program Manager, you'll be responsible for the strategy and execution of initiatives that ... Define and implement agent-customer communication standards. * Help define quality for user-facing ...

Handshake

Program Manager

New York, NY · On-site

$108K - $135K/yr

... hiring a Program Manager to support our Employer Customer Success team in driving adoption ... In this role, you will collaborate closely with Account Managers and Customer Success Managers to ...

VML

Program Manager

New York, NY · On-site

Who We Are VML is a leading creative company that combines brand experience, customer experience ... Our Program Managers are adept at understanding both the big picture and the granular details ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Commack, NY

Customer Program Manager information

See Commack, NY salary details

$9

$56

$88

How much do customer program manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer program manager in Commack, NY is $56.00, according to ZipRecruiter salary data. Most workers in this role earn between $37.36 and $71.92 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Commack, NY are hiring for Customer Program Manager jobs?

Cities near Commack, NY with the most Customer Program Manager job openings:

Customer Program Manager jobs near you

Program Manager

Advanced Acoustic Concepts, LLC

Great River, NY • On-site

Full-time

Medical, Retirement, PTO

Posted 20 days ago

Job description

Job Title: Manager I/II Program Management
Job Location: Great River, NY
Advanced Acoustic Concepts, LLC, a wholly owned subsidiary Thales Defense & Security Inc., is a technical leader in the fields of sonar systems, sonar signal processing, acoustic training systems, and open architecture system and software integration. The venture focuses on emerging areas in the undersea warfare domain where the customer has identified mission-critical needs. For additional information about Advanced Acoustic Concepts, please visit our website at: https://www.aaccorp.com.
Top Benefits (Subject to terms of applicable policies/plans)
  • Competitive Salary
  • Yearly Incentive Compensation Plan
  • Medical insurance for self and eligible family members
  • Generous 401(k) program - up to 7% company contribution and 100% immediate vesting
  • Tuition Reimbursement
  • Paid time off and paid holidays
  • Paid maternity, paternity, and parental leave
  • 9/80 Work Schedule (every other Friday off)
  • This position may be eligible for hybrid telework.

Position Summary
Responsible for the successful technical, schedule, and cost performance of programs in accordance with contract requirements and company policies, procedures, and guidelines. Acquires follow-on business and supports new business development by leading proposals directly or through subordinate or peer program/project managers. Works closely with Engineering to manage a development program or a project. May need to intercede with Engineering Management to accomplish objectives. Work outcomes may encompass product development, services or both. Manages and ensures the timely completion of specific, defined technical programs or projects. May oversee a team or portion of a program to plan, track and execute project plans from start to completion using specific technical knowledge.
Responsibilities:
  • Manage and direct the daily execution of contract requirements to assure that cost, schedules and performance goals are met.
  • Oversee the planning, execution and delivery of programs/projects to ensure high-quality deliverables that align with the organization's objectives.
  • Actively seek new business opportunities in coordination with Business Development
  • Lead or support all meetings and the integrated product and/or project team from kick-off through project close
  • Provide interface, communication and coordination with internal and external customers and cross-functional teams on matters pertaining to existing contracts and ensuring seamless execution of project tasks.
  • Participate as a team member or leader on bid and proposal activities. Ensure that the requirements of the request for proposal are met in the preparation and documentation of bids and proposals for existing customers
  • Prepare for and participate in contract/subcontract negotiations. While representing Company's interests, assure that all government regulatory guidance is adhered to
  • Develop and implement plans and schedules to execute contracts/subcontracts. Allocate and control contract budgets for labor, material, travel and purchased services. Regularly report program status to senior management
  • Formally identify, assess, monitor and mitigate risk throughout the program life cycle. Obtains management approval prior to making decisions that will cause deterioration of established program, cost and schedule objectives.
  • Ensure the overall execution of material on schedule and on budget for a business area or program
  • Collaborate with various project teams, and execute various project and/or engineering changes
  • Notify and seek senior management assistance in resolving schedule and budget problems as they arise. Develop and implement corrective action plans when deviations from budgets and/or schedules are evident
  • Perform variance analysis of schedule and cost on a formal and informal basis and present them to senior management (i.e. earned value management system)
  • May serve as the primary interface with the customer on all matters involving contract execution. Coordinate with other departments on resolution of contractual problems with the customer
  • Coordinate with Contracts team on issues pertaining to contract requirements, changes, and interpretations.
  • Assure the contract requirements are executed in accordance with appropriate regulations and Company policies and procedures (i.e. federal acquisition regulations)
  • May provide leadership to program or project team. Assures communication and cooperation among team members and resolves areas of conflict
  • Ensure a timely closeout of completed programs to ensure that all obligations are satisfied and program documentation is properly recorded
  • Understand and develop leading verses lagging indicators
  • May represent management at program reviews, meetings, seminars, etc.
  • May partner with various stakeholders on planning process and system improvements
  • Develop and understand principles of program planning. Broad application of principles, theories, and concepts in applicable discipline, plus working knowledge of other related fields
  • Develop and understand cash flow management principles
  • Support, communicate, reinforce and defend the mission, values and culture of the organization

Qualifications:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
  • 5+ years of program management work experience
  • Bachelor's degree in engineering, finance, supply chain or business degree highly preferred. Equivalent combination of education and experience will be considered.
  • Experience throughout the program lifecycle or components of development through sustainment to include: proposal development, requirements decomposition, generation of system and subsystem statements of work and subcontracts, risk management, and continuous improvement efforts including implementation cost reduction and performance improvement efforts
  • Experience with managing manpower planning, project reviews, scheduling and budget control
  • Experience with earned value cost accounting and reporting; experience with metrics for assessing and reporting program progress, productivity and variance analysis
  • Knowledge of program management tools and procedures
  • Solid leadership and management skills
  • Experience in finance, contracting, export regulations, engineering, logistics, manufacturing and supply chain management
  • Strong customer interface skills
  • Demonstrated problem solving skills
  • Strong oral/written communication and presentation skills
  • Ability to manage aerospace/defense programs as a prime or subcontractor to a domestic or foreign military organization
  • Program Management certification preferred (i.e. PMP or DAU)

Additional Desirable Qualifications, Skills, and Knowledge:
  • Knowledge of DoD FAR procurement regulations
  • Knowledge of MRP/ERP with a solid understanding of electro-mechanical assembly operations, bills of material, demand material planning, and the supply chain purchasing process preferred

Physical Requirements:
  • Lifting (up to 5-10 lbs.): up to 10% of time
  • Walking, Standing: up to 25% of time
  • Bending, Stooping: up to 10% of time
  • Sitting: up to 75-100% of time
  • Travel: up to 25% of time

The annualized pay range for this role is $135,000-$180,000 USD along with a discretionary target incentive compensation plan. The pay range provided is a good faith estimate representative of the experience level for the role described above. AAC considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
For specific questions about this job posting, candidates may contact talent acquisition at hr@aaccorp.com.
Advanced Acoustic Concepts, LLC is committed to non-discrimination as applicable under federal and state laws. AAC is an E-Verify employer.
If you need accommodation or assistance in order to apply for a position with Advanced Acoustic Concepts, LLC, please call Human Resources at 631-273-5700.
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Privacy Notice for Job Applicants
We collect personal information in this application to evaluate your qualifications for employment and to comply with applicable legal requirements. Your information will be kept confidential and used only for employment-related purposes. Where required by law, you have the right to access, correct, or request deletion of your personal information. If you have questions about how your information is handled, please contact hr@aaccorp.com.
Our Mission
Innovation Enabled, Mission Focused.
Core Values
The Company values the talent, experience and diversity of its employees and seeks to foster a culture that is open, honest, fair, and equitable. We strive to accomplish this through adherence to our core values of Integrity, Quality, Customer Focus, Innovation, and Diversity & Inclusion.
INTEGRITY: As a people of integrity, we firmly adhere to codes of conduct and ethical principles, and strive to do what is right. We value a culture of trust, honesty, and respect. We demand ethical thinking and conduct, whereby ethics and accountability always come first.
Quality: We set high standards of performance for ourselves and others to consistently deliver excellent products and services. We adhere to quality levels demanded by our customers and assume responsibility and accountability to achieve excellence.
CUSTOMER FOCUS: We work to create ongoing and mutually beneficial long-term relationships with customers based on trust. We go above and beyond to meet customer needs and strive to exceed their expectations.
INNOVATION: We believe in investing in innovation that makes a positive impact through our technology and products. We continue to foster an environment that rewards innovation and effective change.
RESPECTFUL WORKPLACE: We continually foster an environment that values different points of view and enables all employees to contribute to their full potential. We cooperate together as a respectful workforce serving our population.

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