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Customer Program Manager Jobs in Moravia, NY (NOW HIRING)

Principal Program Manager

Manlius, NY · On-site

$165K - $223K/yr

The Principal Program Manager will be responsible for developing and implementing a successful ... Grow relationships in the customer community and with large industry primes to service existing ...

Principal Program Manager

Manlius, NY · On-site

$165K - $223K/yr

The Principal Program Manager will be responsible for developing and implementing a successful ... Grow relationships in the customer community and with large industry primes to service existing ...

Principal Program Manager

Jamesville, NY · On-site

$165K - $223K/yr

The Principal Program Manager will be responsible for developing and implementing a successful ... Grow relationships in the customer community and with large industry primes to service existing ...

Principal Program Manager

Nedrow, NY · On-site

$165K - $223K/yr

The Principal Program Manager will be responsible for developing and implementing a successful ... Grow relationships in the customer community and with large industry primes to service existing ...

Principal Program Manager

Syracuse, NY · On-site

$165K - $223K/yr

The Principal Program Manager will be responsible for developing and implementing a successful ... Grow relationships in the customer community and with large industry primes to service existing ...

Principal Program Manager

Tully, NY · On-site

$165K - $223K/yr

The Principal Program Manager will be responsible for developing and implementing a successful ... Grow relationships in the customer community and with large industry primes to service existing ...

Principal Program Manager

Cortland, NY · On-site

$165K - $223K/yr

The Principal Program Manager will be responsible for developing and implementing a successful ... Grow relationships in the customer community and with large industry primes to service existing ...

Principal Program Manager

Jordan, NY · On-site

$165K - $223K/yr

The Principal Program Manager will be responsible for developing and implementing a successful ... Grow relationships in the customer community and with large industry primes to service existing ...

The Principal Program Manager will be responsible for developing and implementing a successful ... Grow relationships in the customer community and with large industry primes to service existing ...

Principal Program Manager

Jordan, NY · On-site

$165K - $223K/yr

The Principal Program Manager will be responsible for developing and implementing a successful ... Grow relationships in the customer community and with large industry primes to service existing ...

Principal Program Manager

Syracuse, NY · On-site

$165K - $223K/yr

The Principal Program Manager will be responsible for developing and implementing a successful ... Grow relationships in the customer community and with large industry primes to service existing ...

Principal Program Manager

Elbridge, NY · On-site

$165K - $223K/yr

The Principal Program Manager will be responsible for developing and implementing a successful ... Grow relationships in the customer community and with large industry primes to service existing ...

Principal Program Manager

Dryden, NY · On-site

$165K - $223K/yr

The Principal Program Manager will be responsible for developing and implementing a successful ... Grow relationships in the customer community and with large industry primes to service existing ...

Principal Program Manager

Marietta, NY · On-site

$165K - $223K/yr

The Principal Program Manager will be responsible for developing and implementing a successful ... Grow relationships in the customer community and with large industry primes to service existing ...

Principal Program Manager

Syracuse, NY · On-site

$165K - $223K/yr

The Principal Program Manager will be responsible for developing and implementing a successful ... Grow relationships in the customer community and with large industry primes to service existing ...

Principal Program Manager

Port Byron, NY · On-site

$165K - $223K/yr

The Principal Program Manager will be responsible for developing and implementing a successful ... Grow relationships in the customer community and with large industry primes to service existing ...

Principal Program Manager

Cayuga, NY · On-site

$165K - $223K/yr

The Principal Program Manager will be responsible for developing and implementing a successful ... Grow relationships in the customer community and with large industry primes to service existing ...

Principal Program Manager

Skaneateles, NY · On-site

$165K - $223K/yr

The Principal Program Manager will be responsible for developing and implementing a successful ... Grow relationships in the customer community and with large industry primes to service existing ...

The Principal Program Manager will be responsible for developing and implementing a successful ... Grow relationships in the customer community and with large industry primes to service existing ...

Principal Program Manager

Mcgraw, NY · On-site

$165K - $223K/yr

The Principal Program Manager will be responsible for developing and implementing a successful ... Grow relationships in the customer community and with large industry primes to service existing ...

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Showing results 1-20

Customer Program Manager information

See Moravia, NY salary details

$9

$54

$86

How much do customer program manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer program manager in Moravia, NY is $54.90, according to ZipRecruiter salary data. Most workers in this role earn between $36.59 and $70.53 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Moravia, NY are hiring for Customer Program Manager jobs?

Cities near Moravia, NY with the most Customer Program Manager job openings:

Infographic showing various Customer Program Manager job openings in Moravia, NY as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $114,185 per year, or $54.9 per hour.

Principal Program Manager

Saab

Manlius, NY • On-site

$165K - $223K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago


Job description

Job Description:

Saab, Inc. in East Syracuse, NY is seeking a dynamic, results-oriented Principal Program Manager to be responsible for the profitable execution of programs within the Surveillance U.S. division. The preferred candidate will have an in-depth knowledge of military or commercial radar systems, markets, and technologies through several years of working in this domain. The Principal Program Manager will be responsible for developing and implementing a successful business growth strategy within assigned segment(s), identification and pursuit of significant new business opportunities, and interfacing across disciplines and departments to achieve business objectives.

Additional responsibilities of the Principal Program Manager will include, but are not limited to:

Specifically accountable for cost, schedule and technical performance of assigned Program portfolios.

  • Establish and control program budgets that are aligned with program needs.

  • Establish and control program schedule to meet all program milestones.

  • Establish and maintain depot capabilities necessary to support Saab products.

  • Manage applicable NRE labor and applicable material procurements.

  • Coordinate the definition of facility requirements

  • Manage the on-going maintenance, repair and operational support of Saab products to include managing logistics, spare parts, technical data and technical support

  • Ensure all projects within assigned program are managed and executed within approved program management processes.

  • Identify and manage risks and opportunities across cost, schedule and technical.

  • Make personnel recommendations in support of business objectives.

  • Drive Earned Value Management principles and initiatives within the business and use EVMS to report program status internally and externally.

  • Ensure performance of subcontractors.

Oversee profitable growth of the program segment.

  • Work closely with Sales and Product Management personnel to maintain institutional knowledge of the competitive landscape in the assigned market segment.

  • Develop high quality competitive proposals that facilitate achievement of business segment objectives.

  • Collaborate with all functions within the business unit to leverage program execution, capture strategies and resources through the design and manufacturing phases of the programs in the portfolio.

  • Grow relationships in the customer community and with large industry primes to service existing programs and find new and unique ways to deploy our technology to meet customer needs.

Provide consistent leadership to the program execution staff to ensure effective and efficient execution of assigned programs.

  • Monitor and guide junior program managers to achieve delivery of distinctively high-quality products and services; to include performance, reliability, cost and on-time delivery.

  • Contribute to the development and retention of program management talent.

Compensation.

  • $165,700 - $223,800.

The compensation range provided is a general guideline. When extending an offer, Saab, Inc. considers factors including (but not limited to) the role and associated responsibilities, location, and market and business considerations, as well as the candidate's work experience, key skills, and education/training.

Skills and Experience:

Required Qualifications

  • BA/BS degree and 20+ years experience, OR MA/MS degree and 18+ years experience, OR PhD degree and 16+ years experience.

  • Experience successfully negotiating multi-million-dollar agreements.

  •  Must possess advanced knowledge of program management standards and best practices (scheduling, cost accounting, EVMS, Risk/Opportunity management).

  • Willingness to travel internationally and domestic up to 15% (about 1 trip per quarter)

  • The ability to obtain a U.S. DoD SECRET security clearance.

Desired Qualifications

  • Engineering or program management background with 10+ years of progressive program management experience

  • Demonstrated experience supporting both defense and commercial products

Citizenship Requirements:

Must be a U.S. citizen. Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information.

Drug-Free Workplaces:

Saab is a federal government contractor and adheres to policies and programs necessary for sustaining drug-free workplaces. As a condition of employment, candidates will be required to pass a pre-employment drug screen.

Benefits:

Saab provides an excellent working environment offering professional growth opportunities, competitive wages, work-life balance, a business casual atmosphere and comprehensive benefits.

Highlights include:

  • Medical, vision, and dental insurance for employees and dependents

  • Generous paid time off, including 8 designated holidays

  • 401(k) with employer contributions

  • Tuition assistance and student loan assistance

  • Wellness and employee assistance resources

  • Employee stock purchase opportunities

  • Short-term and long-term disability coverage

About Us:

Saab is a leading defense and security company with an enduring purpose, to help nations keep their people and society safe. Empowered by its 28,000 talented people, Saab constantly pushes the boundaries of technology to create a safer and more sustainable world. In the U.S., Saab delivers advanced technology and systems, supporting the U.S. Armed Forces and the Federal Aviation Administration, as well as international and commercial partners. Headquartered in Syracuse, New York, the company has business units and local employees in ten U.S. locations.

Saab is a company where we see diversity as an asset and offer unlimited opportunities for advancing in your career. We are also a company that respects each person’s needs and encourage employees to lead a balanced, rewarding life beyond work. Saab values diversity and is an Affirmative Action employer for protected veterans and individuals with disabilities. Saab is an Equal Employment Opportunity employer, all qualified individuals are encouraged to apply and will be considered for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, age, veteran, disability status, or any other federal, state, or locally protected category.


Saab logo

About Saab

Sourced by ZipRecruiter

Industry

Guided missile and space vehicle manufacturing

Company size

501 - 1,000 Employees

Headquarters location

East Syracuse, NY, US