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Customer Program Manager Jobs in New York (NOW HIRING)

Program management responsibilities extend from customer proposal, to program inception, through the successful transition to production processing after completion of qualification testing ...

Program Manager We are looking for a Program Manager to join our Target Rock Team! As a Program ... Customer interface including scheduling Customer Audits, Surveillance Inspections and providing ...

Program Manager We are looking for a Program Manager to join our Target Rock Team! As a Program ... Customer interface including scheduling Customer Audits, Surveillance Inspections and providing ...

The Program Manager will serve as the primary point of contact for strategic clients, connecting ... A key focus of the role is ensuring strong product utilization by driving customer adoption ...

The Program Manager will serve as the primary point of contact for strategic clients, connecting ... A key focus of the role is ensuring strong product utilization by driving customer adoption ...

The role spans Service Excellence, Automation, Digital and AI-led transformation, Customer Experience, and Operations, with a strong emphasis on managing complex, multi-service line programs at scale.

Program Manager The Program Manager • Financial Controls - assuring Programs are performed within ... customers • Other important elements for success are a clear understanding of business ...

Program Manager Duration: 6 -12+ Months Location - NYC, NY onsite Lead the establishment and scaling of the Actimize Customers Take immediate ownership of client programs and professional services ...

Program Manager

Corona, NY · On-site

$60K - $70K/yr

The Program Manager will act as the primary liaison with customers and suppliers, ensuring timely program execution, maintaining strong relationships, and driving results aligned with organizational ...

Senior Program Manager, Customer Operations

New York, NY · On-site

$126K - $127K/yr

Etsy is seeking a Senior Program Manager to join our Customer Operations (CO) organization. As a key member of the lean and productive Program Management team within CO, you will be responsible for ...

Showing results 21-40

Customer Program Manager information

See New York salary details

$9

$59

$93

How much do customer program manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer program manager in New York is $59.16, according to ZipRecruiter salary data. Most workers in this role earn between $39.47 and $76.01 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities in New York are hiring for Customer Program Manager jobs?

Cities in New York with the most Customer Program Manager job openings:

Infographic showing various Customer Program Manager job openings in New York as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $123,063 per year, or $59.2 per hour.

Program Manager

Crane Company

West Caldwell, NJ • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago


Key responsibilities

  • Review and evaluate customer proposals and change requests, ensuring compliance with technical, cost, and schedule requirements.

  • Develop, monitor, and update detailed program plans, schedules, and resource needs to meet customer milestones.

  • Lead Integrated Product Teams (IPTs) by coordinating engineering, operations, and supply chain to ensure manufacturable designs, cost targets, and successful new product introduction.


Job description

Crane Aerospace and Electronicshas an exciting opportunity for a Program Manager at our West Caldwell, NJ location.

About Crane:

Crane Aerospace & Electronicssupplies critical systems and components to the aerospace and defense markets. You'll find Crane Aerospace & Electronics in some of the toughest environments: from engines to landing gear; from satellites to medical implants and from missiles to unmanned aerial systems (UAS).

Every time you use phone navigation, make a bank transaction or have food delivered to your home, Crane Aerospace & Electronics Microwave product is hard at work. Located in the tight-knit, family-first West Caldwell, NJ., community, our West Caldwell facility supplies industry-leading microwave components and systems for use in space, defense and commercial applications, including GPS III satellites. With more than 60 years of expertise, our Microwave group has proven capabilities in major military, communications, electronic warfare, radar and satellite systems. Start the next chapter of your career with Crane Aerospace & Electronics!

Job Summary:

Program Managers provide leadership and management of cross functional business, technical, and operations teams while assuming accountability for overall success of assigned product development programs. Program management responsibilities extend from customer proposal, to program inception, through the successful transition to production processing after completion of qualification testing / certification compliance and production readiness reviews. Program success is measured by customer satisfaction of the development process and technical solution, accomplishment of schedule milestones, and adherence to recurring and non-recurring cost targets.

Essential Functions:

  • Review and evaluate customer proposals and change requests; lead bid package elements, ensuring compliance with technical, cost, and schedule requirements.

  • Develop, monitor, and update detailed program plans, schedules, and resource needs to meet customer milestones within established processes.

  • Lead Integrated Product Teams (IPTs) by coordinating engineering, operations, and supply chain to ensure manufacturable designs, cost targets, and successful new product introduction.

  • Serve as primary customer interface through regular communication, progress reviews, scope management, and formal change-control processes.

  • Manage program cost, schedule, risks, and issues using standardized project management tools; drive mitigation actions and ensure stakeholder alignment.

  • Facilitate smooth transition from development to production and lead preparation, collection, and communication of program metrics to internal and external stakeholders.

Minimum Qualifications:

  • Experience: 10 + years' experience in Program Management or related project management type position.

  • Knowledge: Proficient in Program Management philosophies and processes. Possess sufficient technical aptitude to understand design and production processes relate to Crane A&E products.

  • Skills/Abilities: Demonstrated Leadership Skills, Results Focus, Customer Service Orientation, Action Orientation, Planning & Organizing, Teamwork & Cooperation, Business Acumen, Decision-Making Skills; Proficiency in Microsoft Project and other PC based office tools.

  • Education/Certification: BS degree in Engineering or technical discipline.

  • Eligibility Requirement:This position may require access to Controlled Data or Information. Where the position requires such access only US Persons will be considered. As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR). Applicants selected could be subject to a Government security investigation and must meet the eligibility requirements for access to classified information.

Preferred Qualifications:

  • Some experience in a technical field preferred, preferably aerospace.

  • MBA or comparable advanced management degree

  • Formal training in Program and / or Systems Management (PMI or equivalent)

  • Experience in engineering product development and certification processes

Working Conditions:

  • Standard office environment

  • Work requires substantial visual concentration on detail

  • Working conditions are normal for a manufacturing environment

  • Manufacturing operations may require the use of safety equipment to include but not limited to: eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps and any other required PPE

  • May be exposed to unusual environmental conditions such as loud noises, cold temperatures, confined spaces, dust or fumes

  • Travel up to 10%

Standing: 20% *percentage is approximate and may vary depending on work task

Sitting: 80% *percentage is approximate and may vary depending on work task

Lifting (in pounds): up to 20 pounds

Pushing (in pounds): up to 20 pounds

Mental/Visual: use of computer

Workspace (line, cube, etc): Office or Cube

Top Benefits:

As a team member at Crane Aerospace and Electronics, you'll enjoy:

  • Benefits:Health care, dental, vision, life and disability insurance starting the first day of the month

  • Time Off:15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year.

  • 401k Retirement Plan:401k plan with company match

  • Education Reimbursement:eligible after 6 months of employment

You can see a list of our benefits athttps://www.craneae.com/company/careersor visit our website atwww.CraneAE.comfor more information on our company and great opportunities.

We are committed to operational excellence and world class processes. We employ Lean manufacturing techniquesto optimize manufacturing efficiency and accuracy on all product lines. Our products are known for their technical strength, proven reliability and overall value.

In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check. FAA sensitive positions require employees to participate in a random drug test pool.

#LI-DA1 #CAE

Salary range: $147,300 - $183,000 Several factors contribute to actual salary, including experience in a similar role or performing comparable job responsibilities, skills, training, and other qualifications. Some roles may be eligible for participation in performance-based bonus programs.

This description has been designed to indicate the general nature and level of work being performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Crane Company. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, sexual orientation, general identity, national origin, disability or veteran status.


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About Crane AI

Sourced by ZipRecruiter

Industry

Software development

Company size

11 - 50 Employees

Headquarters location

New York, NY, US

Year founded

2017