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Customer Program Manager Jobs in Columbus, OH (NOW HIRING)

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$8

$52

$82

How much do customer program manager jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for customer program manager in Columbus, OH is $52.25, according to ZipRecruiter salary data. Most workers in this role earn between $34.86 and $67.12 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Columbus, OH are hiring for Customer Program Manager jobs? Cities near Columbus, OH with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
AS&T Program Manager - RF portfolio

AS&T Program Manager - RF portfolio

Battelle

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Battelle delivers when others can't. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients-whether they are a multi-national corporation, a small start-up or a government agency.
We recognize and appreciate the value and contributions of individuals from a wide range of backgrounds and experiences and welcome all qualified individuals to apply.
Job Summary
At Battelle Cyber, we solve the toughest problems in the world. We take a cross-discipline approach to develop vertically integrated cyber solutions leveraging deep expertise across microelectronics, computer science, and electrical engineering.
Battelle is seeking an experienced professional for the AS&T Program Manager (PM) position within our Advanced Microsystems Solutions Business supporting RF solutions in Columbus, OH. The PM will drive our cyber proposal efforts, support various strategic initiatives within the cyber business line, and participate in strategic planning to grow into larger markets within microelectronics, advanced analytics, and AI/ML.
Responsibilities
  • Lead and manage proposal development, ensuring strategic alignment with the division, business line and unit objectives as well as compliance and quality.
  • Leverage understanding of RF solutions across hardware, software, systems, R&D, and manufacturing to meet customer and corporate requirements and strategic initiatives
  • Organize and facilitate proposal workshops, gate revies, and color team reviews.
  • Collect and curate old proposals and other relevant materials from Technical PMs to build a comprehensive repository of source material for future use.
  • Maintain CRM hygiene.
  • Provide updates on current proposal efforts on a reoccurring basis across business line.
  • Own the proposal process for the Advanced Microsystems Solutions Business, develop new proposal templates, documents, and training as the process evolves
  • Develop and refresh cyber marketing materials, including videos, pamphlets, graphics, and posters for use internally and externally.
  • Serve as the focal point for generative AI in the proposal process and find new, novel ways to integrate AI initiatives into the Cyber proposals.
  • Collaborate across internal organizations with multi-disciplined engineering teams to develop winning proposals
  • Interface with team leads and senior government personnel
  • Understand customer needs, identify and build critical relationships, and prospect for new and unpublished opportunities.
  • Support the National Security business unit and Cyber business line planning processes

Key Qualifications
You know how to motivate staff and teammates, are driven, and are comfortable rolling up your sleeves. You thrive in a fast-paced, cross-discipline, collaborative environment. You are strategic, adaptable, and flexible. You meet the following minimum requirements:
  • Bachelor's in Computer Science, Computer Engineering, Electrical Engineering, or related field of study with (8-10) years overall experience with considerations for advanced degrees.
  • (5-7) years of project/program management experience with 3+ years on government projects
  • Proven winning experience with proposal management and leading proposals within the cyber domain
  • Demonstrated ability to communicate to executive level management, teaming partners, and customers
  • Familiarity with CRM systems (preferred Microsoft Dynamics) and proposal tools, including AI for proposals.
  • Willingness to travel to regional office sites, conferences, and partner locations across the United States
  • US Citizenship with a Top Secret clearance, SCI eligible preferred.

Preferred Qualifications
  • Graduate degree in Computer Science, Computer Engineering, Electrical Engineering, Math, Physics, Physical Sciences, Business, Analytics or equivalent
  • Experience supporting government laboratories
  • Shipley Certification
  • Project Management Professional (PMP) certification
  • Experience within a large PMO

Benefits: Live an Extraordinary Life
We care about your well-being, not just on the job. Battelle offers comprehensive and competitive benefits to help you live your best life.
  • Balance life through a compressed work schedule: Most of our team follows a flexible, compressed work schedule that allows for every other Friday off-giving you a dedicated day to accomplish things in your personal life without using vacation time.
  • Enjoy enhanced work flexibility, including a hybrid arrangement: You have options for where and when you work. Our Together with Flexibility model allows you to work 60% in-office and 40% remote, with Monday and Tuesday as common in-office days, dependent on team and position needs.
  • Take time to recharge: You get paid time off to support work-life balance and keep motivated.
  • Prioritize wellness: Stay healthy with medical, dental, and vision coverage with wellness incentives and benefits plus a variety of optional supplemental benefits.
  • Better together: Coverage for partners, gender-affirming care and health support, and family formation support.
  • Build your financial future: Build financial stability with an industry-leading 401(k) retirement savings plan. For most employees, we put in 5 percent whether you contribute or not, and match your contributions on top of that.
  • Advance your education: Tuition assistance is available to pursue higher education.

A Work Environment Where You Succeed
For brilliant minds in science, technology, engineering and business operations, Battelle is the place to do the greatest good by solving humanity's most pressing challenges and creating a safer, healthier and more secure world.
You will have the opportunity to thrive in a culture that inspires you to:
  • Apply your talent to challenging and meaningful projects
  • Receive select funding to pursue ideas in scientific and technological discovery
  • Partner with world-class experts in a collaborative environment
  • Nurture and develop the next generation of scientific leaders
  • Give back to and improve our communities

Vaccinations & Safety Protocols
Battelle may require employees, based on job duties, work location, and/or its clients' requirements to follow certain safety protocols and to be vaccinated against a variety of viruses, bacteria, and diseases as a condition of employment and continued employment and to provide documentation that they are fully vaccinated. If applicable, Battelle will provide reasonable accommodations based on a qualified disability or medical condition through the Americans with Disabilities Act or the Rehabilitation Act or for a sincerely held religious belief under Title VII of the Civil Rights Act of 1964 (and related state laws).
Battelle is an equal opportunity employer. We provide employment and opportunities for advancement, compensation, training, and growth according to individual merit, without regard to race, color, religion, sex (including pregnancy), national origin, sexual orientation, gender identity or expression, marital status, age, genetic information, disability, veteran-status veteran or military status, or any other characteristic protected under applicable Federal, state, or local law. Our goal is for each staff member to have the opportunity to grow to the limits of their abilities and to achieve personal and organizational objectives. We will support positive programs for equal treatment of all staff and full utilization of all qualified employees at all levels within Battelle.
The above statements are intended to describe the nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, activities and skills required of staff members. No statement herein is intended to imply any authorities to commit Battelle unless special written permission is granted by Battelle's Legal Department.
For more information about our other openings, please visit www.battelle.org/careers

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