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Customer Program Manager Jobs in Columbus, GA (NOW HIRING)

Battelle Memorial Institute

Physical Therapist

Fort Moore, GA · On-site

$1.4K - $1.9K/wk

... customer, U.S. Special Operations Command. This position will play a critical role in advancing the ... Serve as an advisor to the HP program Manager and/or Coordinator for administrative matters ...

Elevance Health

Manager II Customer Care

Columbus, GA · On-site

Manager II Customer Care Customer Care Manager II Location: Columbus GA, Mason OH & Indianapolis ... Prepares and communicates information to appropriate parties regarding benefit programs, procedures ...

Elevance Health

Manager II Customer Care

Columbus, GA · Hybrid

Manager II Customer Care Customer Care Manager II Location: Columbus, GA Hybrid 2 : This role ... Prepares and communicates information to appropriate parties regarding benefit programs, procedures ...

Elevance Health

Manager II Customer Care

Columbus, GA · Hybrid

Manager II Customer Care Customer Care Manager II Location: Columbus GA, Mason OH & Indianapolis ... Prepares and communicates information to appropriate parties regarding benefit programs, procedures ...

Elevance Health

Manager II Customer Care

Midland, GA · Hybrid

Customer Care Manager II Location: Columbus, GA Hybrid 2 : This role requires associates to be in ... Prepares and communicates information to appropriate parties regarding benefit programs, procedures ...

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Customer Program Manager information

See Columbus, GA salary details

$7

$48

$76

How much do customer program manager jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer program manager in Columbus, GA is $48.41, according to ZipRecruiter salary data. Most workers in this role earn between $32.26 and $62.16 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Columbus, GA are hiring for Customer Program Manager jobs?

Cities near Columbus, GA with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Columbus, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $100,688 per year, or $48.4 per hour.

Program Manager

CYNET SYSTEMS

Columbus, GA • On-site

$62 - $67/hr

Contractor

Medical, Dental, Vision, Life, Retirement

Posted 21 days ago

Key responsibilities

  • Lead and manage end-to-end program delivery, ensuring alignment with scope, timelines, budget, and quality objectives.

  • Act as the primary client-facing point of contact, building strong relationships with business and executive stakeholders.

  • Oversee multiple projects, ensuring integrated planning, execution, and delivery.

Job description

Job Overview:

Pay Range: $62.00hr - $67.00hr

Requirement/Must Have:

  • 10+ years of overall IT experience with 5+ years in Program/Project Management.
  • Proven experience managing large-scale programs or multiple projects in an enterprise environment.
  • Strong expertise in stakeholder management, client handling, and delivery governance.
  • Experience working in onsite-offshore delivery models.
  • Solid understanding of project management frameworks and methodologies (Agile, Waterfall, Hybrid).
  • Demonstrated ability to manage risks, budgets, schedules, and dependencies effectively.
  • Excellent communication, leadership, and negotiation skills.

Responsibilities:

  • Lead and manage end-to-end program delivery, ensuring alignment with scope, timelines, budget, and quality objectives.
  • Act as the primary client-facing point of contact, building strong relationships with business and executive stakeholders.
  • Define program roadmap, governance framework, and execution strategy.
  • Oversee multiple projects, ensuring integrated planning, execution, and delivery.
  • Drive risk management, issue resolution, and escalation handling across the program lifecycle.
  • Ensure effective communication, including status reporting, progress tracking, and executive updates.
  • Coordinate with onsite and offshore teams, ensuring seamless collaboration and delivery alignment.
  • Monitor program performance using metrics, KPIs, and dashboards, ensuring continuous improvement.
  • Ensure adherence to organizational processes, compliance standards, and best practices.
  • Support financial management, including budgeting, forecasting, and cost optimization.
  • Drive client satisfaction through high-quality delivery and proactive engagement.

Nice to Have:

  • Experience in Healthcare domain is highly desirable.
  • Familiarity with Salesforce / Digital Transformation programs is a plus.
  • PMP / PRINCE2 / Agile certifications preferred.
  • Experience with tools such as JIRA, Confluence, MS Project, reporting dashboards.

Skills:

  • Program Manager.
  • Stakeholder Management.
  • Delivery Governance.
  • Agile.
  • Waterfall.
  • Risk Management.
  • Budgeting.
  • Forecasting.
  • JIRA.
  • Confluence.
  • MS Project.

Qualification And Education:

  • 10+ years of overall IT experience.
  • 5+ years in Program/Project Management.
  • PMP / PRINCE2 / Agile certifications preferred.

Benefits
 
Our Benefits Include:
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Health Savings Account (HSA)
  • Disability Insurance (Short-Term and Long-Term)
  • Life and AD&D Insurance
  • Paid Sick Leave (where required by applicable state or local law)
  • Supplemental Insurance Plans
  • Identity Theft Protection
  • Pet Insurance
  • Employee Wellness Programs
  • Employee Assistance Program (EAP)
  • Career Growth and Professional Development Opportunities
Disclaimer: Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.
As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.
Cynet Systems logo

About Cynet Systems

Sourced by ZipRecruiter

Cynet Systems Inc is a staffing and recruiting corporation nestled in Ashburn, VA, USA. Established in 2010, the company operates within the Information Technology and Services sector, specializing in providing effective workforce solutions to different business needs, including IT consulting, direct hire, and contract staffing services. Through the years, Cynet Systems has built an impressive portfolio, going beyond borders and expanding its operations internationally in Canada and India. Rooted in its core values of teamwork, leadership, and commitment, Cynet Systems helps businesses unlock their full potential by providing versatile and competent professionals that perfectly align with their needs. Fueled by their unwavering mission to deliver top-tier talent to businesses worldwide, Cynet Systems garnered various recognitions including SIA's fastest-growing staffing firms and Best Place to Work in Virginia for 2019.

Industry

It services

Company size

501 - 1,000 Employees

Headquarters location

Sterling, VA, US

Year founded

2010

Social media

Twitter

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