Customer Program Manager Jobs in Columbus, GA (NOW HIRING)

Battelle delivers when others can't. We conduct research and development, manage national laboratories, design and manufacture products and deliver critical services for our clients—whether they are a multi-national corporation, a small start-up or a government agency.

We recognize and appreciate the value and contributions of individuals from a wide range of backgrounds and experiences and welcome all qualified individuals to apply.

The Health Research and Analytics (HRA) business line is seeking a highly motivated, full-time Physical Therapist (PT) to join our team in support of our government customer, U.S. Special Operations Command. This position will play a critical role in advancing the Preservation of the Forces and Family (POTFF) program, which is dedicated to optimizing and sustaining the mission readiness, longevity, and performance of Special Operations Forces (SOF). Through integrated and holistic human performance initiatives, POTFF strengthens both the Forces and their families, ensuring comprehensive support for those who serve. As a PT, you will contribute to impactful research and analytics that drive evidence-based decision-making and enhance the effectiveness of these vital programs. This is an exciting opportunity to make a meaningful difference in the lives of SOF personnel and their families while working in a dynamic, mission-driven environment.

This position is credentialed to provide direct care, including ordering imaging, laboratory tests, and pharmaceuticals, independently evaluating, treating, and rehabilitating musculoskeletal conditions for SOF personnel. The PT will supervise support staff, collaborates with the Human Performance (HP) and POTFF teams, and serves as an advisor on injury prevention, rehabilitation, and program administration, including equipment reviews, fiscal planning, and development of clinical guidelines. The position ensures safe and effective patient care, participates in ongoing training and meetings, maintains accurate electronic health records and documentation, and supports continuous improvement initiatives within the HP program.

• Provide evaluation, treatment, and rehabilitation of musculoskeletal conditions
• Evaluate and treat patients with or without referrals as licensed independent practitioners, credentialed as direct care providers in specific military HP settings
• Refer patients to other POTFF staff members as needed
• Provide and perform the following services in support of POTFF's HP program for SOF personnel, with priority on SOF Operators and Direct Combat Support personnel:
• Provide musculoskeletal injury care, utilizing approved supplemental clinical privileges including the ordering of imaging studies, laboratory tests, basic pharmaceuticals, and referrals to specialty providers, with consistent, appropriate, and required documentation
• Directly supervise the PT Tech, PT Assistant, and/or Certified Athletic Trainer (ATC) within their scope of practice as directed by HP program Manager and/or Coordinator
• Participate in periodic meetings with HP and POTFF for reasons such as reviewing care provided to patients and identifying opportunities for improvement
• Serve as an advisor to the HP program Manager and/or Coordinator in matters related to injury prevention, Sports Medicine (SM), and rehabilitation
• Serve as an advisor to the HP program Manager and/or Coordinator for administrative matters, purchasing supplies and equipment, and supplemental fiscal requests
• Conduct equipment, product, and literature reviews to ensure the HP program stays current with the provision of care
• Provide input for the development and utilization of required databases
• Conduct peer record reviews for the HP Staff as directed
• Assist the HP program Manager and/or Coordinator in developing and updating criteria-based job descriptions and performance standards
• Assist the HP program Manager and/or Coordinator in developing and maintaining clinical practice guidelines to ensure consistency of care across all HP Training Centers (HPTCs) and associated facilities
• Assist with the preparation of short and long-term fiscal plans
• Submit input to the HP program Manager and/or Coordinator
• Develop and promulgate training materials as requested and required by the HP program Manager and/or Coordinator
• Ensure safe and effective operation of equipment used for patient care and contribute to a safe working environment
• Participate in periodic in-service training for members of the HP staff or POTFF staff as appropriate
• Attend required training in accordance with guiding instructions
• Document care in the Military's Electronic Health Record, e.g., GENESIS, and/or the HP Enterprise-wide database, i.e., SPEAR, as directed by HP program Manager and/or Coordinator and required by USSOCOM HQ and POTFF staff
• Attend and participate in meetings with other POTFF staff members and medical providers as requested and/or required
• Perform other tasks, within the scope of the PT position description as assigned by the HP program Manager and/or Coordinator
• Collect and report all data as requested by the HP program Manager and/or Coordinator and required by USSOCOM HQ and POTFF staff
• Utilize computers, software, and technologies as required and requested by the HP program Manager and/or Coordinator, USSOCOM HQ and POTFF staff

• Master's degree in physical therapy
• Certification through the American Board of Physical Therapy Specialties (ABPTS) as an Orthopedic Certified Specialist (OCS) or Sports Certified Specialist (SCS), or certification through the National Athletic Trainers Association (NATA) as a certified athletic trainer (ATC)
• At least five years or more of demonstrable, accumulated experience (continuous and sustained experience preferred) of performing manual therapy in the sports medicine field with individual athletes and groups of athletes (experience at the levels of NCAA Division I, Olympic, professional, and/or SOF Operators preferred) in the accompanying, respective settings
• Current, full, active, and unrestricted license as a Physical Therapist in any U.S. State, the District of Columbia, Guam, Puerto Rico or U.S. Virgin Islands
• Maintain credentialing requirements in good standing at the local MTF
• Capability of meeting the physical demands of selection and training events including the ability to hike over rough terrain, work long irregular hours with disruption in sleep cycles, and function in austere environments
• Ability to assist with strength and conditioning testing and training protocols and lift and manipulate loads or weights up to 25 kilograms
• Current certification in Basic Cardiac Life Support (BCLS) from the American Heart Association, with documentation provided
• Ability to obtain and maintain a U.S. government security clearance

• Doctoral degree in physical therapy
• Certified Strength and Conditioning Specialist (CSCS) through the National Strength and Conditioning Association (NSCA)
• Experience performing manual therapy at the levels of NCAA Division I, Olympic, professional, and/or SOF Operators

Benefits: Live an Extraordinary Life We care about your well-being, not just on the job. Battelle offers comprehensive and competitive benefits to help you live your best life.

• Balance life through a compressed work schedule : Most of our team follows a flexible, compressed work schedule that allows for every other Friday off—giving you a dedicated day to accomplish things in your personal life without using vacation time.
• Enjoy enhanced work flexibility, including a hybrid arrangement: You have options for where and when you work. Our Together with Flexibility model allows you to work 60% in-office and 40% remote, with Monday and Tuesday as common in-office days, dependent on team and position needs.
• Take time to recharge : You get paid time off to support work-life balance and keep motivated.
• Prioritize wellness : Stay healthy with medical, dental, and vision coverage with wellness incentives and benefits plus a variety of optional supplemental benefits.
• Better together : Coverage for partners, gender-affirming care and health support, and family formation support.
• Build your financial future : Build financial stability with an industry-leading 401(k) retirement savings plan. For most employees, we put in 5 percent whether you contribute or not, and match your contributions on top of that.
• Advance your education : Tuition assistance is available to pursue higher education.

A Work Environment Where You Succeed For brilliant minds in science, technology, engineering and business operations, Battelle is the place to do the greatest good by solving humanity's most pressing challenges and creating a safer, healthier and more secure world. You will have the opportunity to thrive in a culture that inspires you to: