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Customer Program Manager Jobs in Holyoke, MA (NOW HIRING)

LiquidPiston, Inc.

Program Manager

Suffield, CT · On-site

Program Manager - Engine Development This role is fully onsite in Bloomfield, CT, five days per ... This role sits at the intersection of engineering, operations, and customer engagement, ensuring ...

First Search Inc.

Program Manager

Bloomfield, CT · On-site

This role sits at the intersection of engineering, operations, and customer engagement, ensuring ... Manage key program elements including client interactions, on-site coordination, cybersecurity ...

LiquidPiston

Program Manager

Suffield, CT · On-site

Program Manager - Engine Development This role is fully onsite in Bloomfield, CT, five days per ... This role sits at the intersection of engineering, operations, and customer engagement, ensuring ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Holyoke, MA

Customer Program Manager information

See Holyoke, MA salary details

$8

$53

$84

How much do customer program manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer program manager in Holyoke, MA is $53.45, according to ZipRecruiter salary data. Most workers in this role earn between $35.62 and $68.65 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Holyoke, MA are hiring for Customer Program Manager jobs?

Cities near Holyoke, MA with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Holyoke, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $111,177 per year, or $53.5 per hour.

Estimating & Customer Programs Manager

JRG Partners

Agawam, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 7 days ago

Job description

Job Description - Estimating and Customer Programs Manager
Position Summary
The Company is seeking an Estimating and Customer Programs Manager to serve as a central link between customers and internal operations from initial inquiry through final delivery. This role is ideal for a highly organized, proactive communicator who can translate complex requirements into clear plans, protect customer confidence, and ensure commitments are both achievable and profitable.
Far more than a quoting or administrative position, this role combines customer program leadership with rigorous cost estimating and operational coordination. The Estimating and Customer Programs Manager directly influences financial metrics, delivery performance, and long-term customer relationships by developing accurate estimates, identifying risks early, and aligning internal teams to execute successfully. The position serves as the primary interface for all non-sales customer activities, ensuring transparency, responsiveness, and trust throughout the order lifecycle while supporting the company's growth objectives.
Working closely with Engineering, Purchasing, Production, Quality, and Leadership, this role supports quoting, contract review, order execution, and continuous improvement-ensuring that what is promised to the customer can be delivered efficiently, competitively, and with confidence.
Why This Role Matters
Every successful program begins with the right commitments. The Estimating and Customer Programs Manager ensures that what the company promises customers is realistic, profitable, and executable. By combining disciplined estimating with clear customer communication and cross-functional coordination, this role protects margins, strengthens delivery performance, and builds the trust that leads to long-term aerospace partnerships and repeat business.
Key Responsibilities
Customer Programs & Communication
• Serve as the primary point of contact for customers on order status, delivery commitments, technical coordination, and issue resolution
• Manage inbound and outbound communications with professionalism and urgency, ensuring customers receive clear, accurate, and timely information
• Translate production realities into understandable commitments, setting expectations that protect both customer relationships and operational feasibility
• Coordinate responses to nonconformances, corrective actions, and root cause investigations in partnership with Quality
• Champion customer requirements internally, ensuring all functions understand priorities, constraints, and success criteria
Estimating & Quoting
• Develop comprehensive job estimates and quotations that reflect true production costs, risks, and operational constraints-not just calculated figures
• Analyze cost drivers including labor content, machine utilization, materials, outside processing, tooling, and overhead to ensure competitive yet profitable pricing
• Lead cross-functional quote reviews to validate assumptions, identify risks, and confirm execution capability prior to submission
• Support formal contract review processes to ensure technical, commercial, and delivery commitments are achievable and compliant
• Continuously refine estimating accuracy through feedback from actual job performance
Operational Coordination
• Collaborate across departments to support and align schedules, material readiness, capacity, and delivery plans with customer commitments
• Monitor program execution and proactively identify risks to cost, schedule, or quality, escalating issues early to enable corrective action
• Support continuous improvement initiatives that enhance quoting accuracy, program visibility, and customer satisfaction
• Maintain clear accountability boundaries while influencing outcomes through coordination, communication, and problem solving
Qualifications
• Associate's or Bachelor's degree in Business, Engineering, Operations, or related field (or equivalent experience)
• 5+ years of experience in estimating, program management, or customer coordination in manufacturing
• Strong understanding of cost structures including labor, materials, and outside processing
• Excellent communication and cross-functional coordination skills
• Detail-oriented with strong analytical and organizational abilities
Benefits:
• Salary commensurate with experience
• Full-time onsite role; Monday-Friday
• 8 paid US holidays
• Eligible for quarterly bonus subject to company policies
• 401(k) matching
• Medical, dental and vision insurance; Life Insurance; LTD & ADD insurance
• Health Reimbursement Account
• Paid Time Off

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