Customer Program Manager Jobs in Holyoke, MA (NOW HIRING)

Full Time: 40 hours per week Monday- Friday no weekends no holidays

Location - D'Amour Cancer Center 3350 Main Street Springfield MA

The Cancer Program Nurse Manager is to manage all aspects of nursing care within the Baystate Regional Cancer Program (BRCP). This is inclusive of, but not limited to, ambulatory adult hematology/oncology infusion and practice nurse navigation, radiation oncology, the procedure and post-anesthesia recovery units, and outpatient clinics at the locations.

• Leads the development and delivery of high-quality patient care and efficient, customer-friendly services. This role is inclusive of nursing practice, performance, and quality improvement, and has oversight of all nursing services within the cancer program.

• Identifies and implements strategies that enhance financial viability, including cost containment actions and methods to increase nursing efficiency.

• Develops and implements nursing policies and procedures that support programmatic and clinical programs and enhance nursing practice. With the clinical supervisors, directs and supervises nursing personnel including evaluations, scheduling, orientation, and training.

• Participates in documenting adherence to nursing personnel education requirements such as the Oncology Nursing Society chemo biotherapy course and completion of ONS certification within specified timeframes. Identifies additional staff education needs and, in collaboration with the nursing education team, develops, coordinates, implements, and evaluates educational activities.

• Acts as a consultant to colleagues and health care team members in cancer services, serving as a resource to nursing staff. Demonstrates the ability to function as a clinical preceptor. Maintains and updates clinical knowledge and actively seeks opportunities to broaden clinical expertise.

• Demonstrates understanding of differences in policies, benefits, and union contract considerations across locations. Develops performance and quality improvement measures.

• Translates cancer program goals and objectives into day-to-day operational activities within nursing operations. Effectively manages all aspects of outpatient cancer-related nursing practice, as well as anesthesia-based procedures within the D'Amour Center for Cancer Care and post-anesthesia recovery unit.

• Effectively hires, directs, monitors, and evaluates staff performance. Participates in the planning process and facilitates implementation of plans.

• Maintains knowledge of ICD-9, ICD-10, CPT, and HCPCS Level II coding for APCs, APGs, and other reimbursement methodologies related to charging for nursing services.

• Works with the Director of Ambulatory Operations and others to develop and monitor operating and capital budgets.

• Collaborates with Diagnostic and Therapeutic Services leadership, and Physician Clinics, Research, and Quality leadership to ensure effective communication among nursing, technical, medical assistant, and practice assistant

REQUIRED WORK EXPERIENCE:

• Bachelor of Nursing Degree

• RN Certification

• Basic Life Support AHA Certification

• Minimum 5 years of nursing experience

• Minimum 3 years of management experience

• Oncology Management experience highly preferred

THE ADVANTAGES OF WORKING WITH BAYSTATE!

• High-quality, low-cost medical, dental and vision insurance

• Generous PTO

• 403b retirement company match & annual company contribution increase based on years of service

• Wellbeing programs that include but are not limited to mental, physical, and financial health

• Pet, home, auto and personal insurance

• Life insurance

• Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!

• Wellbeing programs that include but are not limited to mental, physical, and financial health

OUR COMPENSATION PHILOSOPHY

We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

Education:

Certifications:

Compensation

Note: The compensation range(s) in the table below represent the base salaries for all positions at a given grade across the health system. Typically, a new hire can expect a starting salary somewhere in the lower part of the range. Actual salaries may vary by position and will be determined based on the candidate's relevant experience. No employee will be paid below the minimum of the range. Pay ranges are listed as hourly for non-exempt employees and based on assumed full time commitment for exempt employees.

Minimum - Midpoint - Maximum

Equal Employment Opportunity Employer