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Customer Program Manager Jobs in Holyoke, MA (NOW HIRING)

Macy's

Manager, Sales and Customer Service

Holyoke, MA · On-site

$56K - $93K/yr

Job Overview The Manager, Sales & Customer Service ensures that the very best of Macy's is always ... Employee Assistance Program with mental health counseling and legal/financial advice * Tuition ...

Walgreens

General Manager

Windsor, CT · On-site

Manages all DC equipment and facilities maintenance programs. * Manages Grow Perform Succeed (GPS ... customers and patients each day across its approximately 8,500 stores throughout the U.S. and ...

Walgreens

General Manager

Windsor, CT · On-site

Manages all DC equipment and facilities maintenance programs. * Manages Grow Perform Succeed (GPS ... customers and patients each day across its approximately 8,500 stores throughout the U.S. and ...

Adecco

Plant Manager

Windsor, CT

The role will lead, mentor, and manage cross-functional teams spanning Operations, Engineering, Quality, Supply Chain, and Customer Programs, while fostering a high-performance culture built on ...

Adecco

Plant Manager

Windsor, CT

The role will lead, mentor, and manage cross-functional teams spanning Operations, Engineering, Quality, Supply Chain, and Customer Programs, while fostering a high-performance culture built on ...

Town of Windsor CT

Program Aide - Part Time

Windsor, CT

$17.35 - $22.56/hr

Manage monthly food bank calendar (donations, store pick-ups, large incoming deliveries) * Supports ... public and provides customer assistance; operates a vehicle to run errands * Maintaining ...

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Customer Program Manager information

See Holyoke, MA salary details

$8

$53

$84

How much do customer program manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer program manager in Holyoke, MA is $53.45, according to ZipRecruiter salary data. Most workers in this role earn between $35.62 and $68.65 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Holyoke, MA are hiring for Customer Program Manager jobs?

Cities near Holyoke, MA with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Holyoke, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $111,177 per year, or $53.5 per hour.

Manager, Sales and Customer Service

Macy's

Holyoke, MA • On-site

$56K - $93K/yr

Full-time

Medical, Retirement, PTO

Posted 15 days ago

Macy's rating

6.2

Company rating: 6.2 out of 10

Based on 863 frontline employees who took The Breakroom Quiz

8th of 21 rated department stores

Job description


Be part of an amazing story
Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Job Overview
The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy's standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy's fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.
What You Will Do
  • Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiences
  • Exceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiency
  • Review and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve results
  • Manage selling support, including the stockroom, signing, equipment, and merchandising
  • Support other operational areas such as OMNI, Style, and Asset Protection
  • Conduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover
  • Actively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areas
  • Interview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleagues
  • Work a flexible retail schedule, including days, evenings, holidays, and weekends
  • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
  • In addition to the essential duties mentioned above, other duties may be assigned

Skills You Will Need
Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic team
Customer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floor
Sales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiency
Analytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategies
Operational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandising
Cross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset Protection
Talent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talent
Conflict Resolution: Effective in addressing complaints and resolving problems with colleagues
Communication Skills: Consistently clear and effective communicator, writer, and presenter
Technical Proficiency: Strong skills in Microsoft suite, computers, and handheld devices
Who You Are
  • Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply.
  • Candidates with a High School diploma or equivalent are encouraged to apply.
    • 3-5 years of management experience in retail
  • This position requires heavy lifting, constant moving, standing, and reaching with arms and hands.
    • Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing ladders
    • May involve reaching above eye level
    • Requires close vision, color vision, depth perception, and focus adjustment
  • Able to work a flexible schedule based on department and company needs

What We Can Offer You
Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Some additional benefits we offer include:
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice
  • Tuition reimbursement

Access the full menu of benefits offerings here.
About Us
This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.
Join us and help write the next chapter in our story - apply today!
This job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
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About Macy's

Sourced by ZipRecruiter

Macy's is proudly America's Department Store. There's a reason we've been around for 160 years. Customers come to us for fashion, value and celebration. Macy's is also known for giving back to our communities. The magic of Macy's ultimately comes alive in our stores, and our store colleagues are the ones making it happen. They provide outstanding customer service, create a memorable shopping experience, and drive sales results.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

New York, NY, US

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