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Customer Program Manager Jobs in Brighton, MA (NOW HIRING)

Textron

Program Manager

Wilmington, MA

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... The Program Manager will own a critical subsystem within a growing program and work within a highly ...

Textron

Program Manager

Wilmington, MA

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... The Program Manager will own a critical subsystem within a growing program and work within a highly ...

Textron

Program Manager

Wilmington, MA

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... The Program Manager will own critical scope within a growing program and work within a highly ...

Textron

Program Manager

Wilmington, MA

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... The Program Manager will own critical scope within a growing program and work within a highly ...

Veracode

Security Program Manager

Burlington, MA

$140K - $170K/yr

The Security Program Manager (SPM) is responsible for driving Veracode customer's security programs while building and maintaining strong customer relationships. The SPM ensures a high level of ...

Textron

Program Manager

Wilmington, MA · On-site

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... The Program Manager will own critical scope within a growing program and work within a highly ...

Textron

Program Manager

Wilmington, MA · On-site

We serve customers in industries spanning aerospace and defense, specialized vehicles, turf care ... The Program Manager will own a critical subsystem within a growing program and work within a highly ...

RISE Robotics

Technical Program Manager

Somerville, MA · On-site

$140K - $182K/yr

Engineering Program Manager / Technical Program Manager RISE Robotics is hiring an Engineering ... Translate customer and business requirements into structured engineering program plans with clear ...

RISE Robotics

Technical Program Manager

Somerville, MA · On-site

$140K - $182K/yr

Engineering Program Manager / Technical Program Manager RISE Robotics is hiring an Engineering ... Translate customer and business requirements into structured engineering program plans with clear ...

RISE Robotics

Technical Program Manager

Somerville, MA · On-site

$140K - $182K/yr

Engineering Program Manager / Technical Program Manager RISE Robotics is hiring an Engineering ... Translate customer and business requirements into structured engineering program plans with clear ...

Veracode

Security Program Manager

Burlington, MA · On-site

$140K - $170K/yr

The SPM ensures a high level of customer satisfaction and drives services and license utilization ... management programs for application vulnerability testing. • Advise customers on how to best ...

Draper Labs

Program Manager 1

Cambridge, MA · On-site

Act as primary customer contact for program activities, managing program teams, and leading review sessions to ensure all work scope and technical requirements are met. * Work closely with the ...

Draper

Program Manager 1

Cambridge, MA · On-site

Act as primary customer contact for program activities, managing program teams, and leading review sessions to ensure all work scope and technical requirements are met. * Work closely with the ...

Draper

Program Manager 1

Cambridge, MA · On-site

Act as primary customer contact for program activities, managing program teams, and leading review sessions to ensure all work scope and technical requirements are met. * Work closely with the ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Brighton, MA

Customer Program Manager information

See Brighton, MA salary details

$9

$58

$92

How much do customer program manager jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for customer program manager in Brighton, MA is $58.94, according to ZipRecruiter salary data. Most workers in this role earn between $39.28 and $75.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the average salary for a programme manager?

The average salary for a program manager varies by industry and experience but typically ranges from $80,000 to $130,000 annually. Customer program managers with specialized skills and certifications may earn higher salaries, especially in larger organizations or tech sectors.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What does a customer program manager do?

A customer program manager oversees the planning, execution, and delivery of customer-focused programs to ensure client satisfaction and business objectives are met. They coordinate cross-functional teams, manage timelines and budgets, and communicate with clients to address needs and resolve issues. Strong project management skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Is being a Customer Program Manager stressful?

Customer Program Managers often face stress due to managing multiple projects, meeting client expectations, and coordinating cross-functional teams. The role requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, which can contribute to job stress levels.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Brighton, MA are hiring for Customer Program Manager jobs? Cities near Brighton, MA with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Brighton, MA as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $122,590 per year, or $58.9 per hour.
Customer Solutions Program Manager

Customer Solutions Program Manager

Lumafield

Boston, MA

Full-time

Medical, Retirement, PTO

Posted 9 days ago

Job description

About Lumafield: 

Lumafield was founded in 2019 to upgrade manufacturing.

We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it.

Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non-destructively.

We rebuilt the whole system, from X-ray capture, to computer vision analysis, to web-based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry. Our company, like our platform, is designed for upgrades. We're building for greater intelligence, autonomy, and speed. For deeper vision, operational excellence, and powerful insights. And then we'll upgrade it all again.

Lumafield is headquartered in Cambridge, MA, and has an office in San Francisco, CA.

About the role: 

Lumafield is seeking a Customer Solutions Delivery Program Manager to drive the successful delivery of technical solutions that combine both hardware and software to solve manufacturing and engineering challenges.

 In this customer-facing role, you'll be responsible for the end-to-end development and implementation of solutions that require coordination across multiple teams. These solutions may range in complexity from multi-week projects to larger programs that entail delivery of multiple solutions across a customer's organization and/or product lines. 

This role requires strong communication skills as you'll interface with executives, engineering teams, and technical staff both internally at Lumafield and across our customer base.

This role will work with the Head of Customer Success to build processes for scaling our delivery and management of complex customer engagements while maintaining the highest levels of quality and professionalism.

This role requires a proactive project team leader who works effectively in fast-paced environments, approaches complex technical challenges systematically, and demonstrates the resilience and curiosity that defines Lumafielders. 

What you'll do:
  • Manage end-to-end program delivery for customer solutions that can involve hardware, software application development, and multiple system integrations
  • Collaborate with customers to define scope, requirements, and priorities, with a lens of driving value for their business
  • Collaborate with product and engineering teams to define requirements and execute on them
  • Own scope and timelines for individual projects and broader programs by developing project plans, identifying and mitigating risks, and communicating early and often
  • Manage change and expectations internally and externally with customers
  • Drive process improvement by documenting lessons learned, establishing best practices, and developing scalable frameworks
About you:
  • B.S. in engineering
  • 10+ years of experience, including time as an engineer in a manufacturing environment, project or program management, management consulting, or comparable experience in technical environments
  • Bring expertise in industrial or process engineering, with the ability to advise customers on process improvement and lean manufacturing optimization
  • Proven problem solving skills, with the ability to navigate ambiguous situations such as customer inability to lock down scope due to changing product designs
  • High level of detail orientation and exceptional organizational skills
  • Experience managing and communicating with a range of stakeholders who may have differing perspectives and priorities
  • Able to independently develop frameworks and project plans through forward-looking thinking in situations without precedent
  • Must be a US citizen or GC holder
Bonus:
  • MBA
  • Technical expertise in software application development or embedded systems
Lumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company wide events and more! 

Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. Do you feel like your skills don't meet every single requirement listed? We encourage you to apply anyway - If you're excited about our technology, the opportunity, and are eager to learn more we'd love to hear from you!  

In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status. 

Reach out if you want to be a part of what we are building.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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