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Customer Program Manager Jobs in Brighton, MA (NOW HIRING)

Freudenberg

Program Manager - Medical Device

Beverly, MA · On-site

$120K - $140K/yr

Maintain alignment with clinicians, customers, internal teams, and FM key stakeholders through ... Understanding of program management best practices and entire product life cycle. * Travel to other ...

Merlin Labs

Technical Program Manager, Autonomy

Boston, MA

$140K - $181K/yr

  • Medical

  • Dental

  • Life

  • Retirement

  • PTO

Lead stakeholder communications - from internal release reviews to formal customer engagements and ... Expert-level program management skills - planning tools, agile and milestone-based methods, and the ...

Merlin Labs

Technical Program Manager, Autonomy

Boston, MA · On-site

$150K - $200K/yr

Travel up to 15% to support integration events, flight test campaigns, and customer engagements ... Expert-level program management skills -- planning tools, agile and milestone-based methods, and ...

Busek Co Inc

Program Manager

Natick, MA · On-site

$110K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Program Manager, you will oversee the planning, development, and execution of projects to meet customer specifications and deadlines for space missions. This role requires experience in leading ...

Busek

Program Manager

Natick, MA · On-site

$110K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Program Manager, you will oversee the planning, development, and execution of projects to meet customer specifications and deadlines for space missions. This role requires experience in leading ...

CATHLEEN STONE ISLAND OUTWARD BOUND

Program Manager

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Whom do we serve (students, clients, customers) We offer programs for Boston Public School middle ... The Program Manager role is responsible for co-managing and coaching a team of facilitators, and ...

Flywire

Program Manager

Boston, MA · Hybrid

... their customers pay with ease - no matter where they are in the world. What more do we need to ... As Program Manager , you will join our growing Enterprise PMO function and lead enterprise level ...

Flywire

Program Manager

Boston, MA · Hybrid

$98K - $120K/yr

... their customers pay with ease - no matter where they are in the world. What more do we need to ... As Program Manager , you will join our growing Enterprise PMO function and lead enterprise level ...

Flywire

Program Manager

Boston, MA · On-site

$98K - $120K/yr

... their customers pay with ease - no matter where they are in the world. What more do we need to ... As Program Manager , you will join our growing Enterprise PMO function and lead enterprise level ...

Rockstar

Program Manager

Boston, MA · Remote

$90K - $130K/yr

Responsibilities * 60% Implementation - Lead implementation projects with new charter customers ... Project Management: Adept at prioritizing and managing a high volume of concurrent clients across ...

Thermo Fisher Scientific

Program Manager

Plainville, MA · On-site

$95K - $148K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

POSITION SUMMARY Manages multiple Steriles customer project(s) and related project team activities ... Employee assistance and family support programs, including commuter benefits and tuition ...

Thermo Fisher Scientific

Program Manager

Plainville, MA

$95K - $148K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

POSITION SUMMARY Manages multiple Steriles customer project(s) and related project team activities ... Employee assistance and family support programs, including commuter benefits and tuition ...

Raytheon Technologies

UAE Program Integrator

Tewksbury, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Coordinate customer program reviews, prepare for customer visits * Manages the program risk and opportunity, in accordance with specific financial goals and obligations. * Support contract proposal ...

Raytheon

UAE Program Integrator

Tewksbury, MA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Coordinate customer program reviews, prepare for customer visits * Manages the program risk and opportunity, in accordance with specific financial goals and obligations. * Support contract proposal ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Brighton, MA

Customer Program Manager information

See Brighton, MA salary details

$9

$58

$92

How much do customer program manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer program manager in Brighton, MA is $58.94, according to ZipRecruiter salary data. Most workers in this role earn between $39.28 and $75.72 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Brighton, MA are hiring for Customer Program Manager jobs?

Cities near Brighton, MA with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Brighton, MA as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $122,590 per year, or $58.9 per hour.

Program Manager - Medical Device

Freudenberg Group

Beverly, MA • On-site

$120K - $140K/yr

Full-time

Re-posted 14 days ago

Job description

Working at Freudenberg: We will wow your world!
Responsibilities:
  • Direct cross-functional internal teams, external vendors, suppliers, and strategic partners; assess resource needs, utilization, and development. May manage direct reports. Build team ownership and commitment to projects and assign clear authority, accountability, and deliverables.
  • Drive all phases of the product development cycle, including feasibility, concept, validation, production transfer, and sustaining manufacturing, guide specification development, tooling, and test methodologies.
  • Develop and monitor project budgets, internal billing, and transfer cost of goods sold (TCOGS); communicate financial variances and negotiate adjustments with customers and stakeholders.
  • Maintain alignment with clinicians, customers, internal teams, and FM key stakeholders through timely updates, product deliverables, issue resolution, and structured project communications.
  • Identify constraints and risks, maintain credible schedules, align with CCPM/PCE practices, and ensure communication of updates to project timelines and along with any mitigation strategies.
  • Measure, report and improve program KPIs, demonstrate cost reduction through process optimization, and encourage positive behaviors and teamwork norms for high-performance culture.
  • Develop and maintain compliant design/process documentation; oversee test and measurement fixture identification and ensure quality documentation for regulatory and operational readiness.
  • Mentor and support engineering staff development while fostering a high-performing, collaborative project culture.
  • Oversees multiple related projects or a full customer program with business-level accountability, using Program Management best practices through entire corporate PDP
  • Managing efforts for compliance ensure design control, DMR/DHF compliance, risk analysis, and alignment with ISO standards, country-specific (FDA, MDR, Health Canada, PMDA, etc.), GMP regulations, and customer requirements.
  • Provide technical and project-management leadership, set priorities, allocate tasks, mentor team members, and foster a culture of efficiency, innovation, and regulatory excellence across the organization
  • Evaluate new business opportunities and lead quoting and proposal development and collaborate with Sales to close deals aligned with strategic goals.
  • Maintain project documentation in line with internal procedures and notified-body expectations, supporting audits and ensuring robust change-control and traceability. Prepare reports and project summaries to communicate the status of projects on a regular basis.
  • Develop and maintain compliant design/process documentation; oversee test and measurement fixture identification and ensure quality documentation for regulatory and operational readiness.

Qualifications:
  • Bachelor's/University degree in Engineering, Chemistry, Biology, or related science/technical field.
  • 8+ years' experience in Medical Device or related industry.
  • 6+ years' experience in Project/Program Management in a manufacturing environment, with advanced experience of leading work within a project plan framework, including managing a schedule, budget, scope, progress, reporting, and prototyping through product launch.
  • Prior experience with silicone material, plastics, and/or extrusions.
  • In-depth understanding of engineering and manufacturing processes used in medical device production, such as engineering drawings, running equipment, injection molding, extrusion, catheter manufacturing, and assembly, including the materials used.
  • Advanced experience with engineering/statistical problem-solving methodologies (including Design of Experiments [DOE]), critical thinking, and deductive skills.
  • Deep understanding of ISO standards, particularly ISO 13485, ISO 14001, ISO 14971. Knowledge of GMP principles and their application in medical device manufacturing, including country-specific regulatory requirements (i.e., 21 CFR 820 in the United States), and CE design controls for product development.
  • Demonstrated experience using Lean/Six Sigma tools as necessary for new and continuous improvement projects.
  • Demonstrated experience providing leadership and managing full development programs or multiple projects of high complexity.
  • May manage team members, train new team members and provide input to employee performance evaluations
  • Advanced degree or MBA preferred
  • Understanding of program management best practices and entire product life cycle.
  • Travel to other sites as needed for projects.

The expected salary range for this position is $120,000 to $140,000 annually, depending on skills, experience, and qualifications.
The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.
Freudenberg Medical LLC

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