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Customer Program Manager Jobs in Mashpee, MA (NOW HIRING)

Hobby Lobby

Customer Service Manager

Hyannis, MA · On-site

$18 - $19/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday ... Medical, Dental and Prescription Benefits * 401(k) Program with Company Match * Paid Vacation

Old Colony YMCA

Program Coordinator

Plymouth, MA · On-site

... customer service, program offerings, and all upcoming events throughout departments. FISCAL ... EDUCATION/EXPERIENCE/PHYSICAL REQUIREMENTS: * 2 years of experience in teaching and managing sports.

The Little Gym

Program Director

Dartmouth, MA · On-site

$22 - $27/hr

Provide outstanding customer service and membership experience. We treat our members like family ... management of that franchise. All inquiries about employment at this franchise should be made ...

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Customer Program Manager information

See Mashpee, MA salary details

$9

$55

$87

How much do customer program manager jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for customer program manager in Mashpee, MA is $55.55, according to ZipRecruiter salary data. Most workers in this role earn between $37.02 and $71.35 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the average salary for a programme manager?

The average salary for a program manager varies by industry and experience but typically ranges from $80,000 to $130,000 annually. Customer program managers with specialized skills and certifications may earn higher salaries, especially in larger organizations or tech sectors.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What does a customer program manager do?

A customer program manager oversees the planning, execution, and delivery of customer-focused programs to ensure client satisfaction and business objectives are met. They coordinate cross-functional teams, manage timelines and budgets, and communicate with clients to address needs and resolve issues. Strong project management skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Is being a Customer Program Manager stressful?

Customer Program Managers often face stress due to managing multiple projects, meeting client expectations, and coordinating cross-functional teams. The role requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, which can contribute to job stress levels.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Mashpee, MA are hiring for Customer Program Manager jobs? Cities near Mashpee, MA with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Mashpee, MA as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $115,551 per year, or $55.6 per hour.
Stroke Program Manager

Stroke Program Manager

Cape Cod Healthcare Inc

Hyannis, MA • On-site

Other

Posted 10 days ago

Cape Cod Healthcare rating

6.7

Company rating: 6.7 out of 10

Based on 33 frontline employees who took The Breakroom Quiz

522nd of 882 rated healthcare providers

Job description

  1. Practices according to entity mandatory requirements.
  2. Practices according to department expectations.
  3. Practices with a customer service approach to all activities.
  4. Provides care as part of the interdisciplinary team.
  5. Utilizes internal and external resources.
  6. Provides effective patient/family teaching.
  7. Documents according to entity/department guidelines.
  8. Provides care according to best practice standards of care in nursing.
  9. Identifies signs and symptoms of neglect/abuse and reports as required by law.
  10. Cares for the terminally ill patient and family.
  11. Maintains appropriate licenses, certifications, registrations required to perform duties of their designated role/position.
  12. Addresses age specific needs of patients.
  13. Participates in the development, implementation, and evaluation of educational programs for stroke patients and families.
  14. Collects and evaluates all stroke patients’ charts in a timely manner (within one month of admission).
  15. Tabulates the forms required by the State DPH Stroke initiative with the stats dept.
  16. Keeps accurate records of stroke patients, outcomes; monitors timeliness of care, testing and disposition.
  17. Keeps program up to date for pediatric and pregnant stroke patients.
  18. Communicates as needed with hospital staff regarding deviations from protocols.
  19. Plans a minimum of 4 meetings a year with the Stroke Planning Committee and Co-Director to discuss changes in protocols, policies and procedures, outcomes, in the system.
  20. Communicates with the Co-Directors about issues with the Stroke program.
  21. Maintains good communication with Brigham & Women’s Hospital in the Teleneurology program.
  22. Responsible for the overall budget of the Stroke Program.
  23. Keeps the clinical areas where stroke patients are treated, up to date on stroke education.
  24. Assists in community education regarding stroke recognition, diagnosis, and treatment.
  25. Must be able to work independently.
  26. Must be able to perform analysis of stroke patient’s charts in a timely manner.
  27. Must be able to get the information to stats dept. in a timely manner.
  28. Must be able to correlate outcomes with actual patient care.
  29. Performs other related duties as required.
  30. Challenges current working practices; identifies process improvement opportunities and presents recommendations and solutions to management. Engages and commits to the organization’s culture of continuous improvement by actively participating, supporting, and promoting CCHC Pillars of Excellence.

Public Reporting and Internal Reporting:

  • Assesses clinical and non-clinical outcomes using the measurement systems established, including data collection analysis and correlation and dissemination of information to internal customers. 
  • Responsible for searching external databases and using data abstraction tools to produce meaningful analyses and correlation of data in simple, understandable graphic format for internal customers.

Other Duties

  • Specific Service line/Program responsibilities as assigned.
  • Currently licensed as a Registered Nurse in the Commonwealth of Massachusetts
  • Baccalaureate Degree in Nursing required, Master’s Degree preferred
  • Graduate of an accredited School of Nursing; BSN Required. Master’s Degree preferred.
  • Effective communication skills
  • Excellent presentation and facilitation skills
  • Demonstrated competence in quality data analysis and presentation
  • Minimum of 5 years of experience in Hospital with progressive experience in quality improvement preferred
  • Minimum of 5 years of experience in Quality Database and/or system management preferred

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