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Customer Program Manager Jobs in Mashpee, MA (NOW HIRING)

@Orchard

Program Manager

Woods Hole, MA · Remote

Program Manager Hybrid Role - Can be based in Woods Hole, MA / Northern Virginia / Washington, DC ... customer satisfaction. * Monitor project progress, including budget management, contracts ...

Reworld

Safety Program Manager

Wareham, MA · On-site

... customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision ... The Safety Program Manager plays a critical role in advancing that commitment through operational ...

Reworld

Safety Program Manager

West Wareham, MA · On-site

... customers with innovative solutions that help them achieve carbon-negative outcomes. Our Vision ... The Safety Program Manager plays a critical role in advancing that commitment through operational ...

Hobby Lobby

Customer Service Manager

Hyannis, MA · On-site

$20.15 - $21.15/hr

The Customer Service Manager position is one of hourly store management. Stores are open Monday ... Medical, Dental and Prescription Benefits * 401(k) Program with Company Match * Paid Vacation

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Customer Program Manager information

See Mashpee, MA salary details

$9

$55

$87

How much do customer program manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer program manager in Mashpee, MA is $55.55, according to ZipRecruiter salary data. Most workers in this role earn between $37.02 and $71.35 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Mashpee, MA are hiring for Customer Program Manager jobs?

Cities near Mashpee, MA with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Mashpee, MA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $115,551 per year, or $55.6 per hour.

Program Manager

@Orchard

Woods Hole, MA • Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Program Manager

Hybrid Role – Can be based in Woods Hole, MA / Northern Virginia / Washington, DC / St. Petersburg, FL / Portland, OR / Austin, TX

U.S. Citizenship Required

Must be able to work on client-site and travel up to 25% as needed

 

@Orchard is a dynamic, growing Woman-Owned Small Business (EDWOSB), recognized for delivering innovative solutions across multiple federal programs in technology, science, and research. We are an active participant in key contract vehicles, including ProTech 2.0 Oceans, ProTech 2.0 Fisheries, OMAO Uncrewed Marine Systems (UMS), Stars III, and GSA MAS.

As we continue to expand, we seek an experienced Program Manager with deep expertise in federal scientific and technical programs, particularly in the Department of Defense and civilian agencies such as NOAA, NASA, and EPA. This management role will be essential to winning and executing high-profile task orders, driving program success, and contributing to @Orchard’s mission to advance our federal clients’ critical goals.

Key Responsibilities:

  • Serve as the primary liaison with government stakeholders, including the Contracting Officer (CO), Contracting Officer's Representative (COR), and Task Order Monitor (TOM), ensuring seamless communication and collaboration.
  • Lead and oversee program operations and task orders under the ProTech 2.0 Fisheries, ProTech 2.0 Oceans, OMAO UMS IDIQs, Stars III, and GSA MAS contracts, ensuring the delivery of all program milestones and project objectives.
  • Business Development Management: leads or co-leads business development efforts, including identifying and qualifying opportunities, managing capture plans, coordinating with internal teams and subcontractors, conducting market research, preparing proposal materials, forecasting, and representing the company in partner and client engagements to expand our federal footprint.
  • Develop and write high-quality proposals in response to government solicitations, ensuring they meet technical and client needs.
  • Produce technical documentation, reports, and communication materials to support scientific and environmental research programs.
  • Provide strategic leadership to meet programmatic objectives, improve program efficiency, and ensure that projects align with scientific goals and technical specifications.
  • Manage client relationships through regular meetings, addressing needs and expectations to maintain high levels of customer satisfaction.
  • Monitor project progress, including budget management, contracts management, resource allocation, and performance tracking, to meet all deliverables within scope, timeline, and budget.
  • Lead cross-functional teams to implement program improvements, enhance client satisfaction, and ensure the highest levels of scientific and technical excellence.
  • Provide subject matter expertise in the Department of Defense, EPA, NASA, NOAA Fisheries, NOAA Oceans, and OMAO UMS domains to address complex challenges.

 

Qualifications:

  • A master’s degree in a relevant field of Marine Biology/Marine Science or Oceanography (Physical, Chemical, Geological, Biological) (MS/PhD) or 15+ years of relevant experience.
  • Minimum 10 years of program management experience, including substantial work in DOD, such as Army, Navy, Air Force, Marine Corps, Space Force, or civilian agencies such as NASA, EPA, and NOAA programs. 
  • Proven experience in proposal development and technical writing in a federal contracting environment.
  • Strong knowledge of program management methodologies, budgeting, and reporting, with the ability to handle complex program challenges.
  • PMP certification or equivalent is highly desirable.
  • Excellent communication skills with the ability to establish trusted relationships with clients and government stakeholders.

What We Offer:

  • Competitive Compensation: Base salary with opportunities for performance bonuses for client expansion.
  • Career Growth: Leadership opportunities as we expand our role in federal programs.
  • Work-Life Balance: Hybrid role with flexibility in work hours and locations.
  • Comprehensive Benefits: Health, dental, vision, life insurance, 401(k) plan, generous PTO, and 11 paid holidays.
  • Supportive and Collaborative Culture: We value innovation, teamwork, and contributions from all team members.

If you are a motivated and experienced professional with a passion for scientific and environmental research and program management, we want to hear from you!

@Orchard is an equal opportunity employer. We encourage all qualified candidates to apply, regardless of race, gender, age, disability, or other protected characteristics.

To learn more about our other exciting opportunities, visit our Jobs Page at www.atorchard.com.