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Customer Program Manager Jobs in Milton, MA (NOW HIRING)

Veracode

Security Program Manager

Burlington, MA

$140K - $170K/yr

The Security Program Manager (SPM) is responsible for driving Veracode customer's security programs while building and maintaining strong customer relationships. The SPM ensures a high level of ...

Wall Street Prep

Client Program Manager

Newton, MA · On-site

$70K - $79K/yr

Client Program Manager * Location: Newton, Massachusetts (Hybrid, 2-3 days per week in office ... Demonstrable high-quality customer service experience. * Excellent follow-through and ability to ...

RISE Robotics

Technical Program Manager

Somerville, MA · On-site

$140K - $182K/yr

Engineering Program Manager / Technical Program Manager RISE Robotics is hiring an Engineering ... Translate customer and business requirements into structured engineering program plans with clear ...

RISE Robotics

Technical Program Manager

Somerville, MA · On-site

$140K - $182K/yr

Engineering Program Manager / Technical Program Manager RISE Robotics is hiring an Engineering ... Translate customer and business requirements into structured engineering program plans with clear ...

RISE Robotics

Technical Program Manager

Somerville, MA · On-site

$140K - $182K/yr

Engineering Program Manager / Technical Program Manager RISE Robotics is hiring an Engineering ... Translate customer and business requirements into structured engineering program plans with clear ...

Veracode

Security Program Manager

Burlington, MA · On-site

$140K - $170K/yr

The SPM ensures a high level of customer satisfaction and drives services and license utilization ... management programs for application vulnerability testing. • Advise customers on how to best ...

Draper

Program Manager 1

Cambridge, MA · On-site

Act as primary customer contact for program activities, managing program teams, and leading review sessions to ensure all work scope and technical requirements are met. * Work closely with the ...

Draper

Program Manager 1

Cambridge, MA · On-site

Act as primary customer contact for program activities, managing program teams, and leading review sessions to ensure all work scope and technical requirements are met. * Work closely with the ...

Draper Labs

Program Manager 1

Cambridge, MA · On-site

Act as primary customer contact for program activities, managing program teams, and leading review sessions to ensure all work scope and technical requirements are met. * Work closely with the ...

Wall Street Prep

Client Program Manager

Newton, MA · On-site

$70K - $79K/yr

Client Program Manager * Location: Newton, Massachusetts (Hybrid, 2-3 days per week in office ... Demonstrable high-quality customer service experience. * Excellent follow-through and ability to ...

Chewy

Sr Program Manager

Boston, MA · On-site

$129K - $207K/yr

Customer Care Defect Elimination is responsible for identifying and eliminating sources of customer ... As a Senior Program Manager, you will own a portfolio of customer improvement initiatives within a ...

Chewy

Sr Program Manager

Boston, MA

$129K - $207K/yr

Customer Care Defect Elimination is responsible for identifying and eliminating sources of customer ... As a Senior Program Manager, you will own a portfolio of customer improvement initiatives within a ...

Boutique Recruiting

Program Manager

Braintree, MA · On-site

$160K - $190K/yr

Engage with customers, including government program offices, to maintain transparency and address ... Manage program budgets, ensuring compliance with financial targets * Facilitate clear communication ...

Archimedic Inc

Program Manager

Waltham, MA

The Program Manager role leads technical medical device programs. This role reports to the Vice ... Customer Focus: Provide professional, reliable, and prompt service to internal and external ...

Freudenberg

Program Manager - Medical Device

Beverly, MA

$120K - $140K/yr

Maintain alignment with clinicians, customers, internal teams, and FM key stakeholders through ... Understanding of program management best practices and entire product life cycle. * Travel to other ...

kgs

Program Manager

Petersburg, VA

The customer may need support as needed at other locations Columbus, OH, Bedford, MA, Fort Lee, VA ... The Program Manager must ensure that all personnel maintain their required DoW 8570/8140 ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Milton, MA

Customer Program Manager information

See Milton, MA salary details

$9

$58

$92

How much do customer program manager jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for customer program manager in Milton, MA is $58.62, according to ZipRecruiter salary data. Most workers in this role earn between $39.09 and $75.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Program Manager, and why are they important?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

What is the highest paying job in customer service?

The highest paying roles in customer service are often senior management positions such as Customer Service Director or Vice President of Customer Experience, which can earn six-figure salaries. These roles typically require extensive experience, leadership skills, and knowledge of customer relationship management (CRM) tools and strategies.

What is the average salary for a programme manager?

The average salary for a program manager varies by industry and experience but typically ranges from $80,000 to $130,000 annually. Customer program managers with specialized skills and certifications may earn higher salaries, especially in larger organizations or tech sectors.

How does a Customer Program Manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What does a customer program manager do?

A customer program manager oversees the planning, execution, and delivery of customer-focused programs to ensure client satisfaction and business objectives are met. They coordinate cross-functional teams, manage timelines and budgets, and communicate with clients to address needs and resolve issues. Strong project management skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Is being a Customer Program Manager stressful?

Customer Program Managers often face stress due to managing multiple projects, meeting client expectations, and coordinating cross-functional teams. The role requires strong organizational skills, problem-solving abilities, and the ability to handle high-pressure situations, which can contribute to job stress levels.

What is a Customer Program Manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Milton, MA are hiring for Customer Program Manager jobs? Cities near Milton, MA with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Security Program Manager

Security Program Manager

Veracode

Burlington, MA

$140K - $170K/yr

Other

Re-posted 29 days ago

Job description

Veracode is seeking a talented, results-oriented, energetic, and highly-motivated individual to join our Program Management Team. The Security Program Manager (SPM) is responsible for driving Veracode customer’s security programs while building and maintaining strong customer relationships. The SPM ensures a high level of customer satisfaction and drives services and license utilization leading to ROI recognition, strong contract renewals, and solution growth opportunities. This position requires a dynamic individual with the capability to manage multiple accounts, ability to establish appropriate success criteria, and drive programs toward success. You will be working with CxOs, Developers, and Application Security Experts. 

·         Establish and drive enterprise-wide risk management programs for application vulnerability testing.

·         Advise customers on how to best utilize the Veracode solution within their organization.

·         Advise customers on rollout and usage plans strategies, as well as integrated security policies and SDLC processes.

·         Assist customers with creating, educating, and delivering of rollout plans, security policies, and integrated SDLC processes.

·         Assist customers with onboarding of development teams, understanding compilation policies, and executing readout calls to drive adoption and utilization.

·         Work closely with Veracode Support and other Services teams by providing oversight and management for issues and initiatives to ensure consistently positive customer experiences.

·         Prepare and lead customer program reviews; maintain accurate record of discussions and action items.

·         Serve as customer advocate while capturing feedback and reporting requests to Product Management.

·         Develop and share best practices with team members to enhance the quality, effectiveness, and efficiency of the support of customers.

·         Collaborate with Sales on account strategies, identify opportunities for account expansions.

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