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Customer Program Manager Jobs in Milton, MA (NOW HIRING)

Rockstar

Program Manager

Boston, MA · Remote

$90K - $130K/yr

Responsibilities * 60% Implementation - Lead implementation projects with new charter customers ... Project Management: Adept at prioritizing and managing a high volume of concurrent clients across ...

SharkNinja

Program Manager - Treats

Needham, MA

Program Manager Program Managers at SharkNinja assist in owning the entire New Product Development ... Experienced addressing C-Suite, Peer Functional Groups, Suppliers, and Customer audiences * Cross ...

SharkNinja

Program Manager - Motorized

Needham, MA · On-site

Program Managers at SharkNinja assist in owning the entire New Product Development (NPD) process ... Experienced addressing C-Suite, Peer Functional Groups, Suppliers, and Customer audiences * Cross ...

Fictiv

Strategic Program Manager

Boston, MA

Act as the primary customer advocate, building strong relationships to deliver high-quality ... Strong program management, risk management, and time management skills, with the ability to ...

Archimedic Inc

Senior Program Manager

Waltham, MA · On-site

$126K - $127K/yr

The Senior Program Manager role leads technical medical device programs while playing a role in ... Customer Focus: Provide professional, reliable, and prompt service to internal and external ...

SharkNinja

Program Manager - Treats

Needham, MA · On-site

Program Manager Program Managers at SharkNinja assist in owning the entire New Product Development ... Experienced addressing C-Suite, Peer Functional Groups, Suppliers, and Customer audiences * Cross ...

SharkNinja

Program Manager - Motorized

Needham, MA · On-site

Program Managers at SharkNinja assist in owning the entire New Product Development (NPD) process ... Experienced addressing C-Suite, Peer Functional Groups, Suppliers, and Customer audiences * Cross ...

STR

Lead Program Manager

Woburn, MA · On-site

$168K - $205K/yr

Work with our government customers and multi-contractor technical teams to identify mission ... Program Management experience, military experience, or similar background with the Department of ...

STR

Lead Program Manager

Woburn, MA · Hybrid

$168K - $205K/yr

Work with our government customers and multi-contractor technical teams to identify mission ... Program Management experience, military experience, or similar background with the Department of ...

STR

Lead Program Manager

Woburn, MA · Hybrid

$168K - $205K/yr

Work with our government customers and multi-contractor technical teams to identify mission ... Program Management experience, military experience, or similar background with the Department of ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Milton, MA

Customer Program Manager information

See Milton, MA salary details

$9

$58

$92

How much do customer program manager jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer program manager in Milton, MA is $58.62, according to ZipRecruiter salary data. Most workers in this role earn between $39.09 and $75.29 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Milton, MA are hiring for Customer Program Manager jobs? Cities near Milton, MA with the most Customer Program Manager job openings:
Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Milton, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $121,930 per year, or $58.6 per hour.

Program Manager

Rockstar

Boston, MA • Remote

$90K - $130K/yr

Full-time

Re-posted 8 days ago

Job description

Rockstar is recruiting for an award-winning platform that helps families navigate their child's educational journey. This platform enables parents to find, apply, and register for schools and programs using a common application system with saved profiles. It also powers backend admissions and operational workflows, making it easy for schools, districts, and educational providers to equitably serve students.

Location: San Francisco, CA or Boston, MA (Semi-remote organization with hubs in both cities)

Role Overview

The Client Services team is expanding to serve new and existing charter school clients. The ideal candidate has hands-on experience in charter school enrollment/operations and is also technically adept - someone ready to share their expertise and best practices with others while also eager to go deep into software configurations and data analysis.

Responsibilities
  • 60% Implementation - Lead implementation projects with new charter customers, developing and managing the project plan and deliverables.
  • 15% Customer Support - Directly support multiple customers post-launch with their use of the platform, through training, troubleshooting issues, software configuration, data manipulation and analysis, and identifying opportunities for improving their processes.
  • 15% Business Development - Support efforts to bring in new clients and expand relationships with existing clients.
  • 10% Operational - As a growing startup, everyone pitches in to do whatever it takes to build the organization.
Qualifications
  • Core Competency: Strength and experience in each of the above job responsibilities.
  • Professional Experience: 4+ years of professional experience, at least 2 of which are in PK-12 charter school/CMO operations or administration.
  • Project Management: Adept at prioritizing and managing a high volume of concurrent clients across different stages of onboarding, implementation, and renewal.
  • Customer-Centric Mindset: Creative problem-solving skills; proven record of negotiating competing (and conflicting) stakeholder perspectives; ability to balance customer requests with product priorities and business needs.
  • Quantitative Skills: Experience gathering and cleaning data, analyzing large datasets, and presenting results/insights to a non-technically savvy audience.
  • Commercial Comfort: Comfort with engaging in sales and marketing functions: leading product demos, boothing at events, managing account renewals, discussing expansion opportunities with existing clients, and so forth.
  • Communication: Excellent communicator, including written and oral.
  • Startup Alignment: Entrepreneurial spirit and drive, extraordinary comfort with ambiguity, enjoyment wearing many hats.
  • Mindset: Among the best at what you do with a growth mindset and desire to constantly improve.
  • Values: Passion for education, equity, and social impact.
  • Eligibility: Legal ability to work in the US and willingness to work continental US hours.
Nice To Haves

Strong preference for candidates with one or more of the following skillsets:

  • Experience with student enrollment and/or student recruitment.
  • Experience managing multiple clients simultaneously.
  • Experience collaborating with technical teams (e.g., software engineering, IT).
  • Experience with a statistical software package (e.g., Stata, SAS, SPSS, R).
Salary Range
  • $90,000 - $130,000 a year

Note on salary range: Upper end of the salary range is intended for candidates with 5+ years as an enrollment leader at a large charter management organization (CMO).

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