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Customer Program Manager Jobs in Milton, MA (NOW HIRING)

OSI Systems, Inc

Senior Program Manager

Billerica, MA · On-site

$185K/yr

Serves as primary customer point of contact for execution of assigned customer contract(s) and ... Direct and manage program development from beginning to end, overseeing quality control throughout ...

Boutique Recruiting

Program Manager

Braintree, MA · On-site

$160K - $190K/yr

Engage with customers, including government program offices, to maintain transparency and address ... Manage program budgets, ensuring compliance with financial targets * Facilitate clear communication ...

Diamond Antenna and Microwave

PROGRAM MANAGER

Brockton, MA · On-site

$120K - $140K/yr

Position Summary The Program Manager - RF Engineering is responsible for leading the planning ... Coordinate design reviews, technical readiness reviews, and customer milestone meetings. * Monitor ...

DIAMOND ANTENNA & MICROWAVE

PROGRAM MANAGER

Brockton, MA · Hybrid

$120K - $140K/yr

Description Position Summary The Program Manager - RF Engineering is responsible for leading the ... Coordinate design reviews, technical readiness reviews, and customer milestone meetings. * Monitor ...

Archimedic Inc

Program Manager

Waltham, MA · On-site

The Program Manager role leads technical medical device programs. This role reports to the Vice ... Customer Focus: Provide professional, reliable, and prompt service to internal and external ...

Boutique Recruiting

Program Manager

Braintree, MA · On-site

$160K - $190K/yr

Manage program scope, schedules, budgets, financial performance, and customer satisfaction ... Coordinate cross-functional teams including engineering, manufacturing, quality, supply chain ...

AIG

Program Manager

Boston, MA · On-site

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Program Manager to play your part in that transformation. It's an opportunity to grow your skills and ...

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Customer Program Manager information

See Milton, MA salary details

$9

$58

$92

How much do customer program manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer program manager in Milton, MA is $58.62, according to ZipRecruiter salary data. Most workers in this role earn between $39.09 and $75.29 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Milton, MA are hiring for Customer Program Manager jobs?

Cities near Milton, MA with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Milton, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, and 5% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $121,930 per year, or $58.6 per hour.

Senior Program Manager

OSI Systems, Inc

Billerica, MA • On-site

$185K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 22 days ago

Key responsibilities

  • Serve as the primary customer point of contact for execution of assigned customer contracts and related projects.

  • Drive day-to-day team activities to meet program milestones and track progress.

  • Manage program development from beginning to end, overseeing quality control and ensuring deliverables are compliant with contractual requirements.

Job description

Overview
Rapiscan Systems, an OSI Systems, Inc. company empowers those who safeguard our world with the technologies, services, and expertise needed to detect threats, secure commerce, and protect communities. An industry leader in X-ray inspection, radiation and trace detection, metal detection, and optical inspection solutions, Rapiscan has over 100,000 scanning systems installed around the world to assist customs agencies, border security, aviation authorities, law enforcement, military organizations, and secuirty professionals in combatting terrorism, smuggling, and trade fraud.
Responsibilities
  • Serves as primary customer point of contact for execution of assigned customer contract(s) and related projects. Performs as direct interface for customer personnel relative to execution of new and existing contracts/orders and management of any customer issues.
  • Drives day to day team activities to meet program milestones/deliverables and track progress.
  • Ensure program/project deliverables are compliant with contractual requirements and regulations, including monthly status reports and monthly Program Management Reviews.
  • Execute internal and external programs in accordance with business and corporate objectives and customer statement of work
  • Direct and manage program development from beginning to end, overseeing quality control throughout program lifecycle
  • Estimate the resources and participants needed to achieve project goals, and where required, negotiate with other department managers for the acquisition of required personnel
  • Develop project work break down structures (WBS), delivery team structure, projects plans, scheduling, cost structures, with clearly defined and communicated projects goals and key success factors.
  • Ensure that a Project file is created and maintained to establish and record key information and events relating to individual projects.
  • Provide leadership to a geographically dispersed, matrixed program support team to review/assess contract requirements, ensure complete contract compliance and on-time completion of all deliverables, and to define and coordinate program solutions as required
  • Monitor and control progress of the project through various stages, from Sales to Engineering, into Manufacturing and through to Installation and Commissioning via effective work package management.
  • Proactively manage changes in program scope, identify potential crises, and devise contingency plans
  • Identify and manage project dependencies and critical path
  • Implement and manage Project Management, Risk & Opportunity, Lessons Learned and Earned Value Management System processes and repositories in compliance with global company standards Manage project risks and issues, escalating to management and customer wherever necessary
  • Exercise judgment and delegated authority for planning, directing, coordinating and executing complex project/programs
  • Track and report project performance (milestones & budget adherence)
  • Provide internal business performance tracking and reporting/forecasting for each assigned program including delivery status, contract issues, revenue, margin and cash flow position, risks and opportunities, key actions/escalations to ensure business performance success.
  • Liaise with program stakeholders with keen ability to adjust communication depending on audience
  • Work closely with sales personnel, proposal team, and other organizations to identify and pursue new and/or follow-on business opportunities
  • Build, develop, and grow business relationships vital to the success of the program
  • Conduct program postmortems and formulate recommendations for continued improvement.
  • Uphold the company's core values of Integrity, Innovation, Accountability, and Teamwork.
  • Demonstrate behavior consistent with the company's Code of Ethics and Conduct.
  • It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
  • Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications
  • Bachelor's Degree, preferably in Business Administration, Accounting, or a technical field highly desired
  • Program Management Professional (PMP) Certification required
  • A minimum of twelve (12) years of related government program management experience in leading customer programs/projects on high technology equipment and/or service contracts.
  • Must be capable of obtaining a TSA security clearance
  • Experience in leading programs on DHS TSA programs a plus.
  • Experience working in the aviation industry, and customer sales experience a plus.
  • Knowledge in the TSA Transport Security Equipment Qualification Process, and experience assembling and managing Qualification Data Packages a plus.
  • Experience with Non-TSA DHS programs or DOD programs is a plus.
  • Knowledge of or experience with airport security, baggage handling systems and x-ray baggage scanners is a plus.
  • Experience in building, managing, and leading cross functional matrixed teams in a fast paced and challenging business environment.
  • Must be able to prioritize multiple tasks with competing priorities
  • Strong customer relationship skills and customer focus required, including ability to maintain high customer satisfaction while also ensuring all company goals and objectives are met.
  • Strong working knowledge of acquisition processes, proposal development, contract negotiations, and executing varied contract types
  • Demonstrated strong team building and collaboration abilities with effective leadership for this level of responsibility.
  • Excellent and effective communication, presentation, and analytical and problem-solving skills.
  • Thorough knowledge of all appropriate ethical standards
  • Advanced working knowledge of a variety of computer software applications in word processing, spreadsheets, databases, presentation software (MSWord, Excel, Access, PowerPoint), and Outlook
  • Experience working with an R&D and/or a Product Manufacturing Company.
  • Ability to maintain a passport with the ability to travel within the US and internationally up to 30%.

Please review our benefits here: Life at OSI
Pay may range from $175,000 to $185,000 annually
#SV1
The pay range above represents annual base salary only. Final compensation will be determined based on factors such as your job level, geographic location, date of hire, experience, job-related knowledge and skills, and education in conjunction with market and business considerations.
Base salary is one component of your total rewards package. You may be eligible for long-term incentives, potential discretionary bonuses, and the ability to purchase company stock at a discounted rate through the Employee Stock Purchase Program (ESPP). OSI also offers comprehensive benefits including various options for health plans, access to 401(k) retirement plan, health savings account, disability insurance, life insurance, AD&D insurance, leave of absence programs and an array of voluntary benefits. In addition, paid time off is offered to be used for vacation, holidays, bereavement, and jury duty. Full-Time salaried employees are entitled to flexible time-off.
NOTICE TO THIRD PARTY AGENCIES
OSI Systems, Inc. and its subsidiaries (collectively "OSI") does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.
Equal Opportunity Employer - Disability and Veterans
Know Your Rights
Poster Link:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.

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