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Customer Program Manager Jobs in Mashpee, MA (NOW HIRING)

Old Colony YMCA

Program Coordinator

Plymouth, MA · On-site

... customer service, program offerings, and all upcoming events throughout departments. FISCAL ... EDUCATION/EXPERIENCE/PHYSICAL REQUIREMENTS: * 2 years of experience in teaching and managing sports.

The Little Gym

Program Director

Dartmouth, MA · On-site

$22 - $27/hr

Provide outstanding customer service and membership experience. We treat our members like family ... management of that franchise. All inquiries about employment at this franchise should be made ...

Safelite Group

Customer Advocate

Falmouth, MA

$22.75/hr

From managing administrative processes, scheduling, work orders and invoicing, to greeting ... programs, company holidays and paid volunteer days. * Up to $5,250 annually in tuition ...

Safelite Group, Inc.

Customer Advocate

Falmouth, MA · On-site

$22.75/hr

From managing administrative processes, scheduling, work orders and invoicing, to greeting ... programs, company holidays and paid volunteer days. * Up to $5,250 annually in tuition ...

KOHLS

Full-Time Customer Service Supervisor

Plymouth, MA · On-site

$23.50 - $36.45/hr

About the Role In this role, you will be the expert in point of sale and customer services ... WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental ...

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Showing results 21-40

All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Mashpee, MA

Customer Program Manager information

See Mashpee, MA salary details

$9

$55

$87

How much do customer program manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer program manager in Mashpee, MA is $55.55, according to ZipRecruiter salary data. Most workers in this role earn between $37.02 and $71.35 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Mashpee, MA are hiring for Customer Program Manager jobs?

Cities near Mashpee, MA with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Mashpee, MA as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $115,551 per year, or $55.6 per hour.

Temporary Assistant Customer Service Manager

Albertsons

Hyannis, MA • On-site

$20 - $25/hr

Full-time

Medical, Dental, Retirement, PTO

Re-posted 5 days ago

Key responsibilities

  • Assist in overseeing and coordinate all front‑end operations, ensuring fast, friendly, and accurate checkout service

  • Support customer service programs and respond to customer concerns in a timely and professional manner

  • Assist with hiring, training, coaching, and developing front-end associates and supervisors

Albertsons rating

5.9

Company rating: 5.9 out of 10

Based on 1,169 frontline employees who took The Breakroom Quiz

68th of 124 rated grocery stores

Job description

Why choose us?

Are you ready to take the next step in your people management career? Join us for an exciting opportunity as an Assistant Customer Service Manager, where customer service, operational consistency, and checkout efficiency come together.

At Albertsons Companies, we are looking for team‑focused managers who are passionate about customer service, people development, and operational excellence. As an Assistant Customer Service Manager, you will support front-end operations, help achieve store performance goals, and ensure fast, friendly, and accurate service for every customer. This role offers a fast‑paced, customer‑facing environment where your work directly supports store results and customer satisfaction.

Bring your flavor

Building the future of food and well‑being starts with a strong customer experience. Bring your interest in service, organization, and team collaboration to a role where you help maintain consistent standards, support your associates, and ensure every customer leaves with a positive experience.

Main responsibilities:

  • Assist in overseeing and coordinate all front‑end operations, ensuring fast, friendly, and accurate checkout service
  • Support customer service programs and respond to customer concerns in a timely and professional manner
  • Provide checkout support as needed, including register functions and customer assistance
  • Support front-end activities including scheduling, service levels, and daily operations.
  • Maintain cleanliness, organization, and a positive front‑end environment
  • Assist with cash handling processes including tills, safe counts, reconciliation, refunds, and transactions.
  • Assist with monitoring inventory and ordering front-end supplies and materials.
  • Assist with hiring, training, coaching, and developing front-end associates and supervisors.
  • Support labor planning, budgeting, and expense control for the department
  • Support compliance with company policies, safety standards, and operational procedures.
  • Complete daily reports, payroll processes, and required documentation
  • Assume responsibility for front-end operations in the absence of the Customer Service Manager.

We are looking for candidates who possess the following:

Soft skills:

  • Strong customer‑service focus with a professional team presence

  • Effective communication, coaching, and collaboration skills

  • Strong organization, prioritization, and planning abilities

  • Ability to stay composed in fast‑paced, customer‑facing environments

Skill areas:

  • Front‑end operations and customer service execution

  • Cash handling, reconciliation, and compliance practices

  • Labor planning, scheduling, and service coverage

  • Safety awareness and loss‑prevention support

Knowledge:

  • Front‑end systems, registers, and store operations

  • Cash handling procedures, security protocols, and transaction policies

  • Scheduling tools and basic computer applications

Abilities:

  • Ability to review service metrics, cash variance, and performance trends

  • Ability to train, coach, and support associate development

  • Ability to stand, move, lift, carry, or push objects as required

  • Ability to operate and troubleshoot front‑end equipment

  • Travel requirements: None

  • Other requirements: Flexible availability including evenings, weekends, and holidays; reliable attendance; compliance with company policies, safety standards, and the Code of Business Conduct

We also provide a variety of benefits including:

  • Competitive wages paid weekly

  • Associate discounts

  • Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)

  • Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits

  • Leaders invested in your training, career growth and development

  • An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values – Click below to view video: ACI Values

A copy of the full job description can be made available to you.

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