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Customer Program Manager Jobs in Medway, MA (NOW HIRING)

CVS Health

Customer Program Owner - Health 100

Woonsocket, RI · On-site

$100K - $231K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Manages the integrated program plan for the customer, spanning all products they use. * Manages change carefully. Leads decisions on when and how new capabilities are activated, balancing customer ...

Veracode

Security Program Manager

Burlington, MA · On-site

$140K - $170K/yr

The Security Program Manager (SPM) is responsible for driving Veracode customer's security programs while building and maintaining strong customer relationships. The SPM ensures a high level of ...

OSI Systems, Inc

Program Manager

Billerica, MA · On-site

$130K - $140K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Serves as primary customer point of contact for execution of assigned customer contract(s) and ... Direct and manage program development from beginning to end, overseeing quality control throughout ...

RISE Robotics

Technical Program Manager

Somerville, MA · On-site

$140K - $182K/yr

Engineering Program Manager / Technical Program Manager RISE Robotics is hiring an Engineering ... Translate customer and business requirements into structured engineering program plans with clear ...

RISE Robotics

Technical Program Manager

Somerville, MA · On-site

$140K - $182K/yr

Engineering Program Manager / Technical Program Manager RISE Robotics is hiring an Engineering ... Translate customer and business requirements into structured engineering program plans with clear ...

RISE Robotics

Technical Program Manager

Somerville, MA · On-site

$140K - $182K/yr

Engineering Program Manager / Technical Program Manager RISE Robotics is hiring an Engineering ... Translate customer and business requirements into structured engineering program plans with clear ...

Veracode

Security Program Manager

Burlington, MA · On-site

$140K - $170K/yr

The SPM ensures a high level of customer satisfaction and drives services and license utilization ... management programs for application vulnerability testing. • Advise customers on how to best ...

Formlabs

Program Manager, Fulfillment

Somerville, MA

Joining Formlabs as a Program Manager, Fulfillment is a high-impact opportunity to be the final ... You are the person who ensures the promise we make to our customers is kept. From resolving order ...

OSI Systems, Inc

Senior Program Manager

Billerica, MA · On-site

$185K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Serves as primary customer point of contact for execution of assigned customer contract(s) and ... Direct and manage program development from beginning to end, overseeing quality control throughout ...

Boutique Recruiting

Program Manager

Braintree, MA · On-site

$160K - $190K/yr

  • Medical

  • Retirement

  • PTO

Engage with customers, including government program offices, to maintain transparency and address ... Manage program budgets, ensuring compliance with financial targets * Facilitate clear communication ...

Diamond Antenna and Microwave

PROGRAM MANAGER

Brockton, MA · On-site

$120K - $140K/yr

Position Summary The Program Manager - RF Engineering is responsible for leading the planning ... Coordinate design reviews, technical readiness reviews, and customer milestone meetings. * Monitor ...

DIAMOND ANTENNA & MICROWAVE

PROGRAM MANAGER

Brockton, MA · Hybrid

$120K - $140K/yr

Description Position Summary The Program Manager - RF Engineering is responsible for leading the ... Coordinate design reviews, technical readiness reviews, and customer milestone meetings. * Monitor ...

Archimedic Inc

Program Manager

Waltham, MA

The Program Manager role leads technical medical device programs. This role reports to the Vice ... Customer Focus: Provide professional, reliable, and prompt service to internal and external ...

AIG

Program Manager

Boston, MA

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Program Manager to play your part in that transformation. It's an opportunity to grow your skills and ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Medway, MA

Customer Program Manager information

See Medway, MA salary details

$9

$54

$86

How much do customer program manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer program manager in Medway, MA is $54.99, according to ZipRecruiter salary data. Most workers in this role earn between $36.68 and $70.62 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Medway, MA are hiring for Customer Program Manager jobs?

Cities near Medway, MA with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Medway, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $114,387 per year, or $55 per hour.

Managed Services Program Manager

Imprivata

Waltham, MA • On-site

Full-time

Posted 16 days ago

Job description

Description
Ready to join a team that's all in? At Imprivata, we deliver unified access and security management programs that eliminate friction, empowering healthcare and mission-critical organizations to work smarter, faster, and more securely.
We believe work can be more than a job or task-it's a collective spirit; the type that emboldens creativity, embraces challenge, and fosters excitement. We are constantly raising the bar on what's possible, owning the outcome of our triumphs and trials, staying nimble amidst change, and cultivating an environment where we win together. Here, your ideas matter, your differences are celebrated, and your work drives real results-for your career, your teammates, and our customers.
When you join Imprivata, you embark on a shared journey of ambition and growth. We're committed to building an inclusive workplace where everyone feels valued and supported. If you're looking for a place to match your passion with purpose-and where every day you can make an impact-you'll find it here.
We are seeking a Managed Services Program Manager to join our team. This is a hybrid opportunity based out of Waltham, MA.
Job Summary
The Managed Services Program Manager is responsible for proactive customer engagement, including defining, planning, and managing phased and ongoing initiatives that advance customer priorities, as relate to new and existing Imprivata solutions and multi-product Imprivata enterprises. Managed Services Program Managers are responsible for consulting with the customer, as well as cross-functional Imprivata and third-party stakeholders to successfully orchestrate changes, expansions, implementations, upgrades, and other initiatives needed to align with Imprivata best practices and/or reference architecture, or to support and align with the customer's broader environmental change management events. The Managed Services Program Manager is responsible for leading scoping, effort estimation, timeline planning, and assignment and tracking of tasks and deliverables needed to accomplish the defined goals and ensure measurably positive and consistent outcomes for Imprivata Managed Services customers.
Duties and Responsibilities
  • Lead customer program execution by developing project plans, timelines, and task coordination to support successful delivery of Managed Services engagements.
  • Serve as the primary program coordinator for assigned Managed Services customers, ensuring clear communication, documentation, and progress tracking throughout the engagement.
  • Develop and maintain customer program documentation, including project plans, milestones, risks, action items, and status updates within Imprivata systems.
  • Monitor program progress, identify risks or issues, and coordinate with internal teams to keep customer initiatives on track.
  • Partner with Managed Services engineers, Customer Success, Sales, Support, and other cross-functional teams to deliver successful customer outcomes.
  • Support customer planning activities by coordinating technical initiatives, managing implementation timelines, and helping customers adopt Imprivata best practices.
  • Identify opportunities to improve customer adoption and utilization of Imprivata solutions while supporting subscription renewals through proactive program management.
  • Contribute to the continuous improvement of Managed Services processes, documentation, and delivery standards by sharing lessons learned and best practices.
  • Support team success by collaborating with peers, providing coverage when needed, and facilitating customer meetings or onsite engagements as appropriate.
  • Other duties as assigned.

Qualifications
  • Bachelor's degree in Business, Computer Science Engineering or related discipline.
  • 6+ years in the software industry with demonstrated expertise implementing enterprise software packages or custom systems.
  • 4+ years project, program, or portfolio management required. PMI/Agile/other certifications a plus. Technical management a plus.
  • Experience implementing or administering one or more Imprivata products is preferred. Imprivata Certification is a plus.
  • 3+ years of experience serving healthcare customers.
  • Excellent verbal and written skills, as well as leadership, organizational and time management, presentation, and independent problem-solving skills.
  • Ability to accurately estimate, plan, and provide up-to-date reports during engagements.
  • Ability to work under pressure and meet deadlines.
  • Self-motivated and positive customer service attitude.
  • High level of comfort working in complex customer environments and providing delivery that is highly and consistently responsive to internal and external customer expectations.
  • Ability to manage, negotiate and influence at both the operational and executive levels.
  • Experience with support CRM systems, especially Salesforce, a plus.

This position offers a total compensation range of $123,000.00 to $133,00.000 (inclusive of base salary and variable compensation, such as bonuses and incentives). In addition, more information about Imprivata's benefit offerings can be found here. This range represents the high and low end of Imprivata's compensation range for this position. Actual compensation will vary and may be above or below the range based on various factors, such as a candidate's location, skills, experience, and qualifications.
At Imprivata, we have a top-notch work environment, developmental opportunities, a competitive total rewards package, and the desire to have fun. If you have the skills and qualifications as we have described above, we want to hear from you!
Imprivata provides equal employment opportunities, regardless of race, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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