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Customer Program Manager Jobs in Medway, MA (NOW HIRING)

Archimedic Inc

Program Manager

Waltham, MA · On-site

The Program Manager role leads technical medical device programs. This role reports to the Vice ... Customer Focus: Provide professional, reliable, and prompt service to internal and external ...

AIG

Program Manager

Boston, MA

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Program Manager to play your part in that transformation. It's an opportunity to grow your skills and ...

CPI International

Program Manager

Hudson, MA · On-site

$110K - $140K/yr

Act as the technical liaison between the customer and internal teams to address issues, clarify requirements, and manage expectations. * Identify potential technical challenges in the program ...

Actalent

Program Manager

Stow, MA

$110K - $140K/yr

Program Manager - Aerospace & Defense This role oversees complex aerospace and defense programs ... Act as the primary customer point of contact, working closely with engineering teams to understand ...

New

Merlin Labs

Technical Program Manager, Autonomy

Boston, MA

$140K - $181K/yr

Lead stakeholder communications - from internal release reviews to formal customer engagements and ... Expert-level program management skills - planning tools, agile and milestone-based methods, and the ...

Merlin Labs

Technical Program Manager, Autonomy

Boston, MA · On-site

$150K - $200K/yr

Travel up to 15% to support integration events, flight test campaigns, and customer engagements ... Expert-level program management skills -- planning tools, agile and milestone-based methods, and ...

Busek Co Inc

Program Manager

Natick, MA · On-site

$110K - $180K/yr

As a Program Manager, you will oversee the planning, development, and execution of projects to meet customer specifications and deadlines for space missions. This role requires experience in leading ...

Busek

Program Manager

Natick, MA · On-site

$110K - $180K/yr

As a Program Manager, you will oversee the planning, development, and execution of projects to meet customer specifications and deadlines for space missions. This role requires experience in leading ...

Flywire

Program Manager

Boston, MA · Hybrid

... their customers pay with ease - no matter where they are in the world. What more do we need to ... As Program Manager , you will join our growing Enterprise PMO function and lead enterprise level ...

Flywire

Program Manager

Boston, MA · On-site

$98K - $120K/yr

... their customers pay with ease - no matter where they are in the world. What more do we need to ... As Program Manager , you will join our growing Enterprise PMO function and lead enterprise level ...

Flywire

Program Manager

Boston, MA · Hybrid

$98K - $120K/yr

... their customers pay with ease - no matter where they are in the world. What more do we need to ... As Program Manager , you will join our growing Enterprise PMO function and lead enterprise level ...

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Showing results 21-40

All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Medway, MA

Customer Program Manager information

See Medway, MA salary details

$9

$54

$86

How much do customer program manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer program manager in Medway, MA is $54.99, according to ZipRecruiter salary data. Most workers in this role earn between $36.68 and $70.62 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Medway, MA are hiring for Customer Program Manager jobs?

Cities near Medway, MA with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Medway, MA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 16% Part Time, 1% Temporary, and 4% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $114,387 per year, or $55 per hour.

Program Manager

Archimedic Inc

Waltham, MA • On-site

Full-time

Re-posted 9 days ago

Job description

The Program Manager role leads technical medical device programs. This role reports to the Vice President, Program Managment & Quality.

Essential Job Functions:

  • Program Management Activities: Ensures that projects are following Archimedic standardized program management process. Ensures that key program objectives, timelines, and milestones are understood by internal and client team members. Facilitates meetings to share progress, discuss issues, and ensure that key decisions are being made.
  • Client Communication & Satisfaction: Regularly communicates with clients to ensure consistency in expectations. Proactively identifies gaps in expections and works with management to achieve alignment between Archimedic and Client team members. Continuously strives for client satisfaction.
  • SOW Generation & Amendments: Participates in Discovery meetings and assembles draft Statements of Work (SOWs) to define project. Collaborates with sales and engineering team members to collect feedback on SOWs. Identifies scope changes as early as possible and drives project amendments to capture changes in budget, timelines, and deliverables.
  • Project Budget Compliance: Ensures that project is on track with project budgets. Identifies progress-budget deviation early, communicates with management, and develops action plans to mitigate financial risks for clients and Archimedic.
  • Achieve Project Deliverables: Reviews project plans and ensures the team is focused on completion of key deliverables specified in SOWs. Obtains written acknowledgement from clients when expectations of deliverables change.
  • Project Documentation: Documents project progress through minutes, presentations, and reports. Ensures that photography, renderings, CAD screen shots, and other materials are captured at key project milestones. Ensures that project documentation is accessible for future marketing, sales,and client needs.
  • Engineering Support: Contributes to engineering tasks as needed to achieve technical objectives.
  • Customer Focus: Provide professional, reliable, and prompt service to internal and external customers. Work in partnership with others to meet and exceed customer expectations. Interpret customers needs and take appropriate action. Follow through on customers inquires in a professional and timely manner.
  • Travel: 10% travel is expected for this role.
  • Other duties as assigned.

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