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Customer Program Manager Jobs in Brighton, MA (NOW HIRING)

Formlabs

Program Manager, Fulfillment

Somerville, MA · On-site

Joining Formlabs as a Program Manager, Fulfillment is a high-impact opportunity to be the final ... You are the person who ensures the promise we make to our customers is kept. From resolving order ...

Boutique Recruiting

Program Manager

Braintree, MA · On-site

$160K - $190K/yr

Engage with customers, including government program offices, to maintain transparency and address ... Manage program budgets, ensuring compliance with financial targets * Facilitate clear communication ...

OSI Systems, Inc

Senior Program Manager

Billerica, MA · On-site

$185K/yr

Serves as primary customer point of contact for execution of assigned customer contract(s) and ... Direct and manage program development from beginning to end, overseeing quality control throughout ...

Boutique Recruiting

Program Manager

Chelmsford, MA · On-site

$160K - $180K/yr

Program Manager The Program Manager plays a crucial role in driving the success of innovative ... Negotiate contracts and manage relationships with vendors and customers * Support the growth of the ...

Diamond Antenna and Microwave

PROGRAM MANAGER

Brockton, MA · On-site

$120K - $140K/yr

Position Summary The Program Manager - RF Engineering is responsible for leading the planning ... Coordinate design reviews, technical readiness reviews, and customer milestone meetings. * Monitor ...

DIAMOND ANTENNA & MICROWAVE

PROGRAM MANAGER

Brockton, MA · Hybrid

$120K - $140K/yr

Description Position Summary The Program Manager - RF Engineering is responsible for leading the ... Coordinate design reviews, technical readiness reviews, and customer milestone meetings. * Monitor ...

Archimedic Inc

Program Manager

Waltham, MA · On-site

The Program Manager role leads technical medical device programs. This role reports to the Vice ... Customer Focus: Provide professional, reliable, and prompt service to internal and external ...

AIG

Program Manager

Boston, MA · On-site

At AIG, we are reimagining the way we help customers to manage risk. Join us as a Senior Program Manager to play your part in that transformation. It's an opportunity to grow your skills and ...

CPI International

Program Manager

Hudson, MA · On-site

$110K - $140K/yr

Act as the technical liaison between the customer and internal teams to address issues, clarify requirements, and manage expectations. * Identify potential technical challenges in the program ...

Actalent

Program Manager

Stow, MA

$110K - $140K/yr

Program Manager - Aerospace & Defense This role oversees complex aerospace and defense programs ... Act as the primary customer point of contact, working closely with engineering teams to understand ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Brighton, MA

Customer Program Manager information

See Brighton, MA salary details

$9

$58

$92

How much do customer program manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer program manager in Brighton, MA is $58.94, according to ZipRecruiter salary data. Most workers in this role earn between $39.28 and $75.72 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities near Brighton, MA are hiring for Customer Program Manager jobs?

Cities near Brighton, MA with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Brighton, MA as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $122,590 per year, or $58.9 per hour.

Program Manager, Fulfillment

Formlabs

Somerville, MA • On-site

Full-time

Posted 23 days ago

Job description

About Formlabs:

Do you want to change how the world creates?

At Formlabs, we're building the tools that make it possible for anyone to bring their ideas to life, from cutting-edge products to life-saving medical devices. Our 3D printing technology powers innovation at more than 50,000 industry leaders worldwide, including Apple, Google, Tesla, New Balance, and NASA. Together, we're helping everyone design, prototype, and manufacture faster than ever before.

We're a team of hands-on builders, engineers, and innovators reinventing how the world makes physical things. If you're ready to shape the future of fabrication, come build it with us.

Your Impact: Joining Formlabs as a Program Manager, Fulfillment is a high-impact opportunity to be the final link in our global chain. You are the person who ensures the promise we make to our customers is kept. From resolving order sync errors to coordinating with regional carriers like FedEx and UPS, you make sure our printers leave the dock and reach the customer without friction. If you're a proactive "figure-it-out" person who loves working in a fast-paced environment and wants to make a tangible impact on customer satisfaction, we want you on our team.

What You'll Do:

  • Lead the daily monitoring of regional order flows, ensuring that all customer orders sync correctly between Shopify, NetSuite, and our 3PL warehouse management systems.
  • Oversee the resolution of order exceptions, such as address validation errors, inventory stockouts, or SKU mismatches, to prevent shipping delays and customer friction.
  • Direct the coordination of daily carrier pickups, working closely with warehouse staff and partners like FedEx, UPS, and DHL to ensure all "shippable" orders leave the dock on time.
  • Implement inventory reconciliation tasks by assisting in weekly cycle counts and investigating discrepancies between physical warehouse stock and digital records.
  • Collaborate with Customer Success teams to provide real-time updates on high-priority orders, transit delays, or regional delivery disruptions.
  • Drive shipping accuracy by auditing outbound packaging and documentation for regional compliance, ensuring all domestic and international labels meet carrier requirements.
  • Analyze daily fulfillment reports to identify "aging" orders that have exceeded our processing SLAs, escalating bottlenecks to the Senior Coordinator or Regional Head.
  • Support the execution of regional returns and "Reverse Logistics," ensuring that returned products are processed, inspected, and restocked or disposed of according to company policy.
  • Act as the primary point of contact for resolving sync errors, ensuring that 'stuck' orders are identified and cleared within 24 hours.

About You:

  • Bachelor's degree in Supply Chain, Business Administration, or a related field; equivalent operational experience will also be considered.
  • 1-3 years of experience in a fulfillment, warehouse, or logistics coordination role, ideally within a high-growth e-commerce environment.
  • Solid understanding of order-to-cash cycles and basic warehouse operations (receiving, put-away, picking, and shipping).
  • Exceptional organizational skills and the ability to multitask in a fast-paced environment where priorities can shift hourly.
  • Strong communication skills, with the ability to provide clear, concise updates to both internal teams and external 3PL partners.
  • A proactive, "figure-it-out" attitude with a commitment to high-quality execution and customer satisfaction.

Bonus Skills:

  • Basic proficiency in Excel for data entry and simple report generation.
  • Experience using Shopify, NetSuite, or common Warehouse Management Systems (WMS).
  • Familiarity with regional carrier networks and basic domestic shipping regulations.

We are an equal opportunity employer and value diversity at our company.  We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

Even if you don't check every box, but see yourself contributing, please apply. Help us build an inclusive community that will change the face of 3D printing.

Apply