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Customer Program Manager Jobs in Massachusetts (NOW HIRING)

Busek Co Inc

Program Manager

Natick, MA · On-site

$110K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Program Manager, you will oversee the planning, development, and execution of projects to meet customer specifications and deadlines for space missions. This role requires experience in leading ...

Busek

Program Manager

Natick, MA · On-site

$110K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Program Manager, you will oversee the planning, development, and execution of projects to meet customer specifications and deadlines for space missions. This role requires experience in leading ...

CATHLEEN STONE ISLAND OUTWARD BOUND

Program Manager

Boston, MA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Whom do we serve (students, clients, customers) We offer programs for Boston Public School middle ... The Program Manager role is responsible for co-managing and coaching a team of facilitators, and ...

AcuityMD

Program Manager

Boston, MA · On-site

$220K/yr

  • Medical

  • Dental

  • Vision

  • PTO

The customers that the Program Manager will be responsible for are often in a constant state of implementation, as they deepen their initial adoption of and repeatedly expand their use of AcuityMD to ...

Flywire

Program Manager

Boston, MA · Hybrid

... their customers pay with ease - no matter where they are in the world. What more do we need to ... As Program Manager , you will join our growing Enterprise PMO function and lead enterprise level ...

AcuityMD

  • Medical

  • Dental

  • Vision

  • PTO

The customers that the Program Manager will be responsible for are often in a constant state of implementation, as they deepen their initial adoption of and repeatedly expand their use of AcuityMD to ...

Flywire

Program Manager

Boston, MA · On-site

$98K - $120K/yr

... their customers pay with ease - no matter where they are in the world. What more do we need to ... As Program Manager , you will join our growing Enterprise PMO function and lead enterprise level ...

Flywire

Program Manager

Boston, MA · Hybrid

$98K - $120K/yr

... their customers pay with ease - no matter where they are in the world. What more do we need to ... As Program Manager , you will join our growing Enterprise PMO function and lead enterprise level ...

Axiomtek Co Ltd

Program Manager

Methuen, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... level program initiatives. Goal is to manage the entire order cycle as to enhance business ... Able to conduct quarterly business reviews with the customer. ROLE OBJECTIVE The PgM will build a ...

Axiomtek

Program Manager

Methuen, MA · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... level program initiatives. Goal is to manage the entire order cycle as to enhance business ... Able to conduct quarterly business reviews with the customer. ROLE OBJECTIVE The PgM will build a ...

Axiomtek Co Ltd

Program Manager

Methuen, MA

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... high-level program initiatives.Goalis to manage the entire ordercycle asto enhance business ... Able to conduct quarterly business reviews with the customer. ROLE OBJECTIVE ThePgMwill build a ...

Rockstar

Program Manager

Boston, MA · Remote

$90K - $130K/yr

Responsibilities * 60% Implementation - Lead implementation projects with new charter customers ... Project Management: Adept at prioritizing and managing a high volume of concurrent clients across ...

HyperLight

Program Manager

Cambridge, MA · On-site

$120K - $180K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We partner with our customers and suppliers from conceptualization, design, and prototyping phases ... We are expanding our team and seeking a Program Manager to drive projects forward for our industry ...

Thermo Fisher Scientific

Program Manager

Plainville, MA · On-site

$95K - $148K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

POSITION SUMMARY Manages multiple Steriles customer project(s) and related project team activities ... Employee assistance and family support programs, including commuter benefits and tuition ...

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All JobsCustomer Program JobsCustomer Program Manager JobsCustomer Program Manager Jobs in Massachusetts

Customer Program Manager information

See Massachusetts salary details

$9

$59

$92

How much do customer program manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer program manager in Massachusetts is $59.06, according to ZipRecruiter salary data. Most workers in this role earn between $39.38 and $75.87 per hour, depending on experience, location, and employer.

What is a customer program manager?

A Customer Program Manager is a professional responsible for overseeing and coordinating programs or projects that directly impact customers. They act as a liaison between the customer and internal teams, ensuring that customer requirements are understood and met throughout the project lifecycle. Their duties often include managing project timelines, budgets, and deliverables, as well as maintaining strong client relationships to ensure satisfaction. Customer Program Managers play a key role in driving customer success and loyalty by delivering solutions that align with customer needs.

What are the key skills and qualifications needed to thrive as a customer program manager?

To thrive as a Customer Program Manager, you need strong project management abilities, customer relationship experience, and a background in business or engineering, often supported by a bachelor's degree. Familiarity with CRM platforms, project management tools like Jira or Asana, and methodologies such as Agile or PMP certification is typically required. Outstanding communication, problem-solving, and stakeholder management skills make someone stand out in this role. These competencies ensure effective program delivery, high customer satisfaction, and successful cross-functional collaboration.

How does a customer program manager typically collaborate with cross-functional teams to deliver client solutions?

Customer Program Managers often serve as the main point of contact between clients and internal teams such as product development, sales, and support. They coordinate project timelines, communicate client requirements, and ensure all stakeholders are aligned on objectives and deliverables. This role requires frequent meetings, clear documentation, and proactive problem-solving to address challenges and keep programs on track. Effective collaboration helps ensure customer satisfaction and the successful delivery of tailored solutions.

What is the difference between Customer Program Manager vs Customer Success Manager?

AspectCustomer Program ManagerCustomer Success Manager
Primary FocusOverseeing customer programs, initiatives, and project deliveryEnsuring customer satisfaction and retention
ResponsibilitiesManaging multiple projects, coordinating resources, implementing programsBuilding relationships, onboarding, providing ongoing support
Required SkillsProject management, communication, strategic planningCustomer relationship management, communication, problem-solving
Work EnvironmentCross-functional teams, project-based settingsClient-facing, account management

The main difference is that Customer Program Managers focus on managing customer-related programs and projects, while Customer Success Managers prioritize maintaining customer satisfaction and long-term relationships. Both roles require strong communication skills but serve different aspects of customer engagement.

What cities in Massachusetts are hiring for Customer Program Manager jobs?

Cities in Massachusetts with the most Customer Program Manager job openings:

Customer Program Manager jobs near you
Infographic showing various Customer Program Manager job openings in Massachusetts as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $122,848 per year, or $59.1 per hour.

Technical Program Manager, Autonomy

Merlin Labs

Boston, MA

$150K - $200K/yr

Full-time

Re-posted 5 days ago

Job description

About Merlin:
Merlin (NASDAQ: MRLN) is a publicly traded aerospace and defense company building a non-human pilot to deliver full-stack autonomy for any aircraft from takeoff to touchdown. The Merlin Pilot autonomy system powers a growing range of aircraft and mission profiles and has been proven through hundreds of autonomous flights from Merlin's global flight test facilities, including Kerikeri, New Zealand; Quonset Point, Rhode Island; and soon, Bedford, Massachusetts. Headquartered in Boston, Merlin is expanding its organization to accelerate the development and deployment of its autonomy platform, helping customers solve some of aviation's most pressing challenges, from pilot shortages to improving flight safety. Backed by some of the world's leading investors prior to its public listing, Merlin continues to advance the certification and commercialization of autonomous flight across commercial and defense aviation. 

About You
You are a mission-driven builder who thrives at the intersection of software, autonomy, and execution. As Technical Program Manager, Autonomy at Merlin Labs, you'll drive the development and delivery of the Merlin Pilot — the autonomy software at the core of everything we build. You'll own the execution rhythm of our autonomy release train, from capability definition through simulation, integration, and flight validation.
 
Embedded within Merlin's autonomy engineering organization, you'll work side-by-side with software engineers, autonomy architects, systems engineers, and product leadership to turn a complex, multi-disciplinary software roadmap into predictable, high-quality releases. You bring genuine technical fluency in software and autonomous systems — you can follow an architecture discussion, understand the dependency chain from perception to planning to flight controls, and recognize when a technical risk threatens a milestone.
 
This role sits at the heart of Merlin's product: the autonomy stack itself. You'll support a portfolio spanning internally funded R&D and capability commitments to defense and commercial programs. Above all, you believe in the mission: to accelerate autonomy, support the warfighter, and redefine what's possible in aviation.
 
Responsibilities:
  • Own execution of Merlin Pilot software release programs — driving capability definition, development, integration, verification, and flight validation across the autonomy stack.
  • Run the autonomy release lifecycle end-to-end: release planning, requirements decomposition, gate reviews, build readiness, and delivery into aircraft integration programs.
  • Drive execution rhythms across autonomy software teams (perception, planning, flight controls, human-machine interface, platform/infrastructure) and their interfaces with systems engineering, safety, simulation, and flight test.
  • Manage cross-team dependencies between autonomy software releases and downstream aircraft integration, certification, and customer program milestones — ensuring the release train and the program portfolio stay in sync.
  • Define and maintain detailed program plans, including scope, milestones, dependencies, and risk mitigation strategies; maintain traceability from capability commitments to engineering execution.
  • Identify technical and schedule blockers early and drive resolution through structured problem-solving and escalation.
  • Partner with product and engineering leadership to shape release content, manage scope trades, and communicate capability delivery timelines to internal and customer stakeholders.
  • Support capture and proposal efforts with autonomy development estimates, technical inputs, and schedules.
  • Lead stakeholder communications — from internal release reviews to formal customer engagements and milestone briefings.
  • Build scalable processes and tools that improve execution velocity and visibility across the autonomy organization.
  • Travel up to 15% to support integration events, flight test campaigns, and customer engagements.
Qualifications:
  • Bachelor's degree in Engineering, Computer Science, or related technical field.
  • 5+ years of experience managing complex software or autonomy programs — ideally spanning robotics, autonomous systems, aerospace, or safety-critical software.
  • Demonstrated success delivering complex software systems on a release cadence, with multiple teams and hard external dependencies.
  • Deep technical fluency in software development — you can engage credibly with autonomy engineers on architecture, interfaces, and technical risk.
  • Working knowledge of autonomy system concepts: sensing/perception, guidance and planning, flight or vehicle controls, simulation-based validation.
  • Expert-level program management skills — planning tools, agile and milestone-based methods, and the ability to bring order to chaos.
  • Strong communicator — able to translate between deep technical teams and executive or customer audiences.
  • Proven ability to work within dynamic environments and adapt to evolving priorities.
  • Ability to obtain a U.S. Secret Security Clearance.
Nice to Have:
  • Active U.S. Security Clearance.
  • Experience with safety-critical or certified software development (DO-178C, ARP4754A) or DoD airworthiness processes.
  • Background in flight autonomy, flight controls, avionics software, or ML/AI-enabled systems.
  • Experience managing programs using Jira for engineering execution alongside an integrated master schedule.
  • Familiarity with flight test planning and validation of autonomous systems.

The compensation range provided is a good-faith estimate based on a wide range of factors, inclusive of base salary only. The actual offer will be determined by a variety of factors including the candidate's qualifications, skills, experience, education, and training. Highly competitive equity grants are considered part of Merlin's total compensation package. Additionally, Merlin offers top-tier benefits for full-time employees.

This position is based on-site at Merlin HQ in Boston, MA.
 
Once you’re here, you’ll enjoy a variety of on-site perks designed to make your workday enjoyable and convenient. These include catered lunches featuring a rotating menu of delicious options, an assortment of snacks to keep you fueled throughout the day, and a selection of beverages, including coffee, tea, and other drinks, to keep you refreshed.
 
Our goal is to create an environment where you can thrive both professionally and personally
 
Merlin Labs offers an innovative, entrepreneurial, and team-focused startup environment. We also offer a top-notch benefits package (health, dental, life, unlimited vacation, and 401k with match) and work/life integration. Being part of the Merlin team allows you to become part of a small team that supports professional development while working together to achieve our mission.
 
Merlin Labs is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, genetic information, sex (including pregnancy), gender, gender identity and expression, sexual orientation, age, marital status, military service or obligation or disability status, or any other characteristic protected by law. All job offers are contingent upon the candidate passing background and reference checks.
 
At this time, we are unable to provide visa sponsorship or consider candidates who require visa transfers. Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future. 
 
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
 
If you require reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to: people@merlinlabs.com
 
Merlin Labs does not accept unsolicited resumes from any source other than directly from candidates.