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Elevance Health

Pharmacy Customer Associate II

Miami, FL · On-site

$13.75 - $19.25/hr

The Pharmacy Customer Associate II is responsible for responding to moderately complex customer questions via telephone and written correspondence regarding pharmacy retail and mail order ...

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$75.5K

How much do customer associate jobs pay per year?

As of Jun 5, 2026, the average yearly pay for customer associate in the United States is $50,965.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $62,000.00 per year, depending on experience, location, and employer.

What are Customer Associates?

Customer Associates are professionals who interact directly with customers to provide support, answer questions, and resolve issues related to products or services. They often work in retail, call centers, or other customer-facing environments, acting as the primary point of contact between the company and its clients. Their responsibilities may include processing transactions, handling complaints, providing information, and ensuring customer satisfaction. Effective communication and problem-solving skills are essential for this role. Customer Associates play a key role in maintaining positive customer relationships and fostering brand loyalty.

What is the difference between Customer Associate vs Sales Associate?

AspectCustomer AssociateSales Associate
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma; sales experience helpful
Work EnvironmentRetail stores, customer service centersRetail, tele sales, or direct sales settings
Employer & Industry UsageRetail, banking, hospitalityRetail, electronics, apparel
Common Search & Comparison IntentCustomer service, support rolesSales, revenue generation roles

While both roles involve interacting with customers, a Customer Associate primarily focuses on providing support and ensuring customer satisfaction, whereas a Sales Associate emphasizes selling products or services to meet sales targets. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

Can I work in Amazon from home?

Customer Associate roles at Amazon can sometimes be performed remotely, depending on the position and location. Many customer service jobs at Amazon offer work-from-home options with required skills in communication and computer use, but availability varies by role and region.

What are some common challenges faced by Customer Associates and how can they be addressed?

Customer Associates often encounter challenges such as managing high call volumes, handling difficult customers, and staying updated on product or policy changes. To address these, strong communication and problem-solving skills are essential. It's helpful to regularly review training materials and seek feedback from supervisors or peers. Building a supportive network within your team can also provide guidance and reduce stress during busy periods.

What are the key skills and qualifications needed to thrive as a Customer Associate, and why are they important?

To thrive as a Customer Associate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is typically required. Outstanding interpersonal skills, patience, and a positive attitude help build rapport and resolve customer concerns effectively. These skills are essential for delivering excellent customer service, ensuring customer satisfaction, and supporting business retention and growth.
More about Customer Associate jobs
What cities are hiring for Customer Associate jobs? Cities with the most Customer Associate job openings:
What are the most commonly searched types of Customer jobs? The most popular types of Customer jobs are:
Who are the top companies hiring for Customer Associate jobs? The top employers for Customer Associate jobs are:
What states have the most Customer Associate jobs? States with the most job openings for Customer Associate jobs include:
What are popular job titles related to Customer Associate jobs? For Customer Associate jobs, the most frequently searched job titles are:
Customer Associate jobs near you

Financial Customer Associate - Albuquerque

Fidelity Investments

Peralta, NM • On-site

$14.50 - $20/hr

Full-time

Retirement

Posted 19 days ago

Fidelity Investments rating

8.7

Company rating: 8.7 out of 10

Based on 264 frontline employees who took The Breakroom Quiz

14th of 138 rated financial services

Job description

Job Description:

Do you genuinely enjoy making a difference in the lives of others? If you answered “yes” and are a customer service-minded champion, we are hiring Financial Customer Associates (FCA) in our Albuquerque site.

In this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA role is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and​ connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role. ​

What to expect…

As a new FCA, you’ll learn about the financial services industry, develop your skills, and gain new experiences.

  • Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.
  • In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.
  • Rewards & Recognition: Your achievements will be celebrated as you progress through the program.
  • This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.

The Skills You Bring

  • Ability to establish rapport and relationships through effective communication
  • Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.
  • Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)
  • Proficiency in navigating and troubleshooting basic technology issues or systems.
  • Handle a variety of situations and conversations driving towards a resolution suitable for all
  • Self-motivated teammate with strong social skills who brings energy and passion to the team
  • Minimum 1 year of customer service experience
  • High School diploma or GED required

The Value You Deliver

  • A passion for helping people
  • Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making
  • Provide outstanding customer service and communication via voice or digital channels

Note: Fidelity is not providing immigration sponsorship for this position

Our Investments in You

Our benefit programs are crafted to help you and your loved ones strike the perfect balance. Click here to learn about a few featured benefits (not all benefits are listed)

Shifts and Hours: Monday – Friday. Training hours are 7:30am – 4:00pm MST and post training must be able to work an 8hr shift between the hours of 7:00am – 10:00pm MST

Certifications:Category:Customer Service

Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.

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