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Customer Associate Jobs in Massachusetts (NOW HIRING)

Rockefeller Capital Management

Client Associate

Boston, MA · On-site

$45K - $90K/yr

The Client Associate will work with our Private Advisor team members and will interact directly with high-net-worth clients. The ideal candidate will be the face of the practice and is thorough in ...

Rockefeller Capital Management

Client Associate

Boston, MA · On-site

$45K - $90K/yr

The Client Associate will work withour Private Advisorteam membersand will interact directly with high-net-worth clients. The ideal candidate will be the face of the practice and is thorough in their ...

Rockefeller Capital Management

Client Associate

Boston, MA · On-site

$45K - $90K/yr

The Client Associate will work withour Private Advisorteam membersand will interact directly with high-net-worth clients. The ideal candidate will be the face of the practice and is thorough in their ...

Rockefeller Capital Management

Client Associate

Boston, MA · On-site

$45K - $110K/yr

The Client Associate will work withour Private Advisorteam membersand will interact directly with high-net-worth clients. The ideal candidate will be the face of the practice and is thorough in their ...

Rockefeller Capital Management

Client Associate

Boston, MA · On-site

$45K - $90K/yr

The Client Associate will work with our Private Advisor team members and will interact directly with high-net-worth clients. The ideal candidate will be the face of the practice and is thorough in ...

Rockefeller Financial

Client Associate

Boston, MA · On-site

$45K - $90K/yr

The Client Associate will work with our Private Advisor team members and will interact directly with high-net-worth clients. The ideal candidate will be the face of the practice and is thorough in ...

UBS

Client Associate

Boston, MA · On-site

About us UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking ...

Bank of America

Private Wealth Client Associate

Boston, MA · On-site

$25 - $44/hr

Merrill's Financial Advisors and Wealth Management Client Associates help clients pursue the life ... Customer and Client Focus * Issue Management * Oral Communications * Business Development * Client ...

Dollar Tree

Customer Service Associate

Avon, MA · On-site

$14.75 - $20.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollar Tree

Customer Service Associate

Greenfield, MA · On-site

$13.50 - $18.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

Customer Service Associate

Avon, MA · On-site

$14.75 - $20.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

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All JobsCustomer Associate JobsCustomer Associate Jobs in Massachusetts

Customer Associate information

See Massachusetts salary details

$20.2K

$55.7K

$82.5K

How much do customer associate jobs pay per year?

As of Aug 27, 2026, the average yearly pay for customer associate in Massachusetts is $55,660.00, according to ZipRecruiter salary data. Most workers in this role earn between $43,700.00 and $67,700.00 per year, depending on experience, location, and employer.

What is a customer associate?

Customer Associates are professionals who interact directly with customers to provide support, answer questions, and resolve issues related to products or services. They often work in retail, call centers, or other customer-facing environments, acting as the primary point of contact between the company and its clients. Their responsibilities may include processing transactions, handling complaints, providing information, and ensuring customer satisfaction. Effective communication and problem-solving skills are essential for this role. Customer Associates play a key role in maintaining positive customer relationships and fostering brand loyalty.

What are the key skills and qualifications needed to thrive as a customer associate?

To thrive as a Customer Associate, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is typically required. Outstanding interpersonal skills, patience, and a positive attitude help build rapport and resolve customer concerns effectively. These skills are essential for delivering excellent customer service, ensuring customer satisfaction, and supporting business retention and growth.

What are common challenges faced by customer associates and how can they be addressed?

Customer Associates often encounter challenges such as managing high call volumes, handling difficult customers, and staying updated on product or policy changes. To address these, strong communication and problem-solving skills are essential. It's helpful to regularly review training materials and seek feedback from supervisors or peers. Building a supportive network within your team can also provide guidance and reduce stress during busy periods.

What is the difference between Customer Associate vs Sales Associate?

AspectCustomer AssociateSales Associate
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma; sales experience helpful
Work EnvironmentRetail stores, customer service centersRetail, tele sales, or direct sales settings
Employer & Industry UsageRetail, banking, hospitalityRetail, electronics, apparel
Common Search & Comparison IntentCustomer service, support rolesSales, revenue generation roles

While both roles involve interacting with customers, a Customer Associate primarily focuses on providing support and ensuring customer satisfaction, whereas a Sales Associate emphasizes selling products or services to meet sales targets. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

What are the most commonly searched types of Customer jobs in Massachusetts?

The most popular types of Customer jobs in Massachusetts are:

What are popular job titles related to Customer Associate jobs in MA?

For Customer Associate jobs in MA, the most frequently searched job titles are:

Customer Associate jobs near you
Infographic showing various Customer Associate job openings in Massachusetts as of August 2026, with employment types broken down into 75% Full Time, 20% Part Time, 1% Temporary, 3% Contract, and 1% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $55,660 per year, or $26.8 per hour.

Client Associate

Boston, MA • On-site

Rockefeller Capital Management
See more jobs at Rockefeller Capital Managementexternal

$45K - $90K/yr

Full-time

Medical, Retirement, PTO

Re-posted 16 days ago

Job description

About Rockefeller Capital Management
Rockefeller Capital Management was established in 2018 as a leading independent financial advisory services firm. Originally founded in 1882 as the family office of John D. Rockefeller, the Firm has evolved to offer strategic advice to ultra- and high-net-worth individuals and families, institutions, and corporations from offices in 33 markets throughout the United States, as well as an office in London. The Firm oversees $224 billion in client assets as of June 30, 2026.
Position
A Private Advisor team within our Rockefeller Global Family Office business unit is seeking a motivated individual to join its growing team as a Client Associate. The Client Associate will work with our Private Advisor team members and will interact directly with high-net-worth clients. The ideal candidate will be the face of the practice and is thorough in their work, operates with a high attention to detail, has strong communication, organization, time management and problem-solving skills, and is driven to develop and grow in their role.
Responsibilities
Client Support:
  • Assisting with client online access
  • Provide top quality service to clients and complete administration of client accounts
  • Assist in preparation of key documents, PowerPoint presentations and reports for client meetings
  • Responding to account activity and statement inquiries

Operational Support:
  • Embrace and adopt emerging AI technologies to enhance efficiency, automate administrative processes, improve client engagement, and support continuous innovation across the advisory practice
  • Account opening and maintenance
  • Transferring assets and money movement
  • Handle operational aspects of client accounts including reporting on account holdings and investment performance, posting daily cash activity, and entering trade instructions
  • Manage and oversee team compliance tasks, proactively working with team members to resolve outstanding issues and meet all deadlines

Qualifications
  • 0-2 years prior client service experience within financial industry, or equivalent experience, preferred
  • Series 7 & 66 strongly preferred, and if not, willing to obtain
  • BA/BS degree

Skills
  • Strong client facing, interpersonal, organizational, and client service skills
  • Detail-oriented with ability to prioritize and organize workflow
  • Ability to work in a fast-paced, high intensity work environment as well as manage multiple tasks effectively with frequent interruptions
  • Technically proficient and quick learner of new and updated platforms

Compensation Range
The anticipated base salary range for this role is $45,000 to $90,000. Base salary for the role will depend on several factors, including a candidate's qualifications, skills, competencies, and experience, and may fall outside of the range shown. In addition, this role may be eligible for other variable compensation programs. Rockefeller Capital Management offers a comprehensive benefit package including health coverage, vacation time, paid leave, retirement plan, and more. Visit careers.rockco.com to learn more about additional opportunities and benefits offerings.
Disclosure
Rockefeller & Co. LLC, Rockefeller Financial LLC, Rockefeller Trust Company, N.A., The Rockefeller Trust Company (Delaware), Rockefeller Financial Services, Inc. and all other subsidiaries of Rockefeller Capital Management L.P. (individually and collectively, "Rockefeller") is an equal opportunity employer and does not discriminate on the basis of race, religion, sex, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, military or veteran status, marital or partnership status, caregiver status, legally recognized disability, or any other basis protected by applicable federal, state or local law ("protected characteristics").
Rockefeller Capital Management participates in the E-Verify program in certain locations, as required by law.

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