ZipRecruiter

Log In

1

Customer Advocate Jobs (NOW HIRING)

Safelite

Customer Advocate

West Barnstable, MA · On-site

$22.75/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Safelite

Customer Advocate

East Falmouth, MA · On-site

$22.75/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Safelite

Customer Advocate

Marion, MA · On-site

$21.75/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Safelite Group

Customer Advocate

Grove City, OH · On-site

$19.75/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Safelite Group, Inc.

Customer Advocate

Waco, TX · On-site

$18/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Nathan E Demo

Customer Advocate

San Mateo, CA

Customer Advocate Job Summary: NVIII is looking for a motivated individual to join our HR team as an Intern to assist our HR Manager with day-to-day operations and projects. This will include ...

Safelite Group, Inc.

Customer Advocate

Bozeman, MT · On-site

$23.75/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Safelite Group, Inc.

Customer Advocate

Louisville, KY · On-site

$10K/mo

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Safelite Group, Inc.

Customer Advocate

Fort Worth, TX · On-site

$18/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Safelite Group

Customer Advocate

San Antonio, TX · On-site

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Safelite Group

Customer Advocate

Odessa, TX · On-site

$18/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Safelite Group, Inc.

Customer Advocate

Henderson, NV · On-site

$17/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Safelite Group, Inc.

Customer Advocate

San Antonio, TX · On-site

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Safelite Group

Customer Advocate

Dothan, AL · On-site

$10K/mo

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Safelite Group

Customer Advocate

Wood Dale, IL · On-site

$21.75/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Safelite Group, Inc.

Customer Advocate

Alexandria, VA · On-site

$25/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Safelite Group

Customer Advocate

Bozeman, MT · On-site

$23.75/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

previous page

Showing results 41-60

All JobsCustomer Advocate Jobs

Customer Advocate information

See salary details

$14

$21

$47

How much do customer advocate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer advocate in the United States is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.56 per hour, depending on experience, location, and employer.

What is the difference between Customer Advocate vs Customer Service Representative?

AspectCustomer AdvocateCustomer Service Representative
CredentialsTypically requires communication skills, problem-solving, and sometimes certifications in customer relationsRequires communication skills, basic computer skills, and customer service training
Work EnvironmentOften involves advocacy, resolving complex issues, and liaising with multiple departmentsPrimarily handles inbound calls, emails, and direct customer interactions
Employer & Industry UsageUsed in healthcare, finance, and corporate sectors focusing on customer support and advocacyCommon across retail, telecom, and service industries for general customer support

While both roles focus on customer interactions, a Customer Advocate typically handles complex issues and advocates for the customer within the organization, whereas a Customer Service Representative manages routine inquiries and support tasks. The roles overlap in communication skills but differ in scope and responsibilities.

What is a customer advocate?

A customer advocate is a person that is responsible for determining what is best for the customers of a specific company or organization. As a customer advocate, you are a specialized part of the customer service department whose main duty is to act as a liaison between the customer and the business. Your job is to ensure that products, services, and interactions are tailored to meet the individual customers' needs rather than just enforcing the company line. A good customer advocate has excellent communication skills. Additional qualifications include a bachelor’s degree in law or a field related to your industry and experience in customer service.

What are the key skills and qualifications needed to thrive as a customer advocate, and why are they important?

To thrive as a Customer Advocate, you need strong problem-solving abilities, product knowledge, and customer service experience, often supported by a high school diploma or higher. Familiarity with CRM systems, helpdesk software, and communication tools is typically required. Outstanding interpersonal skills, patience, and active listening help build trust and effectively resolve customer concerns. These competencies are crucial for ensuring customer satisfaction, loyalty, and positive brand reputation.

What are common challenges faced by customer advocates, and how can they effectively address them?

Customer Advocates often encounter challenges such as managing difficult customer interactions, resolving complex issues efficiently, and balancing the interests of both the customer and the company. To address these, it's important to develop strong communication and problem-solving skills, remain patient and empathetic, and stay knowledgeable about company products and policies. Effective Customer Advocates also collaborate closely with other teams like technical support and sales to ensure customer concerns are resolved promptly and thoroughly.

Can you get a job as a customer advocate?

Yes, you can get a job as a customer advocate, which typically involves assisting customers, resolving issues, and ensuring satisfaction. Employers often look for strong communication skills, patience, and familiarity with customer service tools or CRM systems. Entry-level positions may require a high school diploma, while advanced roles might prefer relevant experience or certifications.
More about Customer Advocate jobs
What cities are hiring for Customer Advocate jobs? Cities with the most Customer Advocate job openings:
What are the most commonly searched types of Customer Advocate jobs? The most popular types of Customer Advocate jobs are:
Who are the top companies hiring for Customer Advocate jobs? The top employers for Customer Advocate jobs are:
What states have the most Customer Advocate jobs? States with the most job openings for Customer Advocate jobs include:
What job categories do people searching Customer Advocate jobs look for? The top searched job categories for Customer Advocate jobs are:
What are popular job titles related to Customer Advocate jobs? For Customer Advocate jobs, the most frequently searched job titles are:
Customer Advocate jobs near you
Infographic showing various Customer Advocate job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $45,186 per year, or $21.7 per hour.

Customer Advocate

Great Day Improvements: A Family of Brands

Walton Hills, OH

$19/hr

Full-time

PTO

Posted 18 days ago

Great Day Improvements rating

5.4

Company rating: 5.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

48th of 54 rated home improvement suppliers and fitters

Job description

UP TO $19 HOURLY with FULL BENEFITS + VACATION + BONUSES (IN OFFICE POSITION- NO REMOTE)

The Customer Advocate (CA) is the facilitator between Great Day Improvements, LLC (GDI) customers and the company. This position will be cross trained in various office roles for PTO coverage as well. The CA will be empowered to provide customers with assistance in all areas of the project.


1. Execution of the “JUMP” program to ensure customer communication is maintained throughout the project
2. Main point of contact for the customer in handling a question or problem
3. Keep the customer updated with timely and frequent information about progress on the project
4. Facilitate customer resolutions by bringing together the appropriate GDI personnel
5. Maintain Customer Call Log

6. Other duties may be assigned


Applicant must have a minimum of two years’ experience in customer/client services, call center, help desk, or other applicable service related industries. Good problem-solving skills are required. Must be competent in the use of technology and be able to function proficiently in our IT systems; experience with Excel a plus. Must be well organized and have the ability to think on your feet. Must be proactive in your approach to managing customer interactions, customer expectations, and be able to work within the organization to provide the customer win-win solutions. Lastly, the CA must have great business sense and judgement.

PERFORMANCE EXPECTATIONS:
1. Customer resolutions within 24 hours or less
2. JUMP program executed 100%
3. Net score 90% or better in communication on customer service survey
4. Online reviews for 10% of all installed jobs

GDI is an Equal Employment Opportunity Employer

#INDHPAS

What Great Day Improvements employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply