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Customer Advocate Jobs (NOW HIRING)

Safelite Group, Inc.

Customer Advocate

Portland, ME · On-site

$19.75/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Safelite Group

Customer Advocate

Baxter, MN · On-site

$18/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Safelite Group

Customer Advocate

Arlington, TX

$15.75/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Safelite Group, Inc.

Customer Advocate

Bozeman, MT · On-site

$23.75/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Safelite Group

Customer Advocate

Portland, ME

$19.75/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Safelite Group, Inc.

Customer Advocate

Windham, NH · On-site

$20/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Safelite Group

Customer Advocate

West Chester, OH

$19.50/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Safelite Group

Customer Advocate

Jefferson City, MO · On-site

$19/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Safelite Group

Customer Advocate

Baxter, MN

$18/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Safelite Group, Inc.

Customer Advocate

Great Neck, NY · On-site

$19.75/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Safelite Group

Customer Advocate

Rochester, NY

$20.75/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Safelite Group

Customer Advocate

Huntington, NY

$19.75/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Safelite Group

Customer Advocate

Arvada, CO

$18.25 - $27.50/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Five Star Painting

Customer Advocate

Tulsa, OK · On-site

As a Customer Advocate, you are a key team member in upholding our commitment to customer satisfaction and professionalism. You will coordinate and guide residential and commercial painting jobs ...

Safelite Group, Inc.

Customer Advocate

Arvada, CO · On-site

$18.25 - $27.50/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Sensi Inc

Customer Advocate

Austin, TX · Hybrid

About the Role As a Customer Advocate at Sensi, you will be on the front lines of the customer experience. You will support clients across phone, email, and chat, helping answer questions, resolve ...

Safelite Group

Customer Advocate

Palm Beach, FL

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Safelite Group

Customer Advocate

Tualatin, OR

$21/hr

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

Safelite Group

Customer Advocate

San Antonio, TX

The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...

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Customer Advocate information

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$14

$21

$47

How much do customer advocate jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for customer advocate in the United States is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.56 per hour, depending on experience, location, and employer.

What is the difference between Customer Advocate vs Customer Service Representative?

AspectCustomer AdvocateCustomer Service Representative
CredentialsTypically requires communication skills, problem-solving, and sometimes certifications in customer relationsRequires communication skills, basic computer skills, and customer service training
Work EnvironmentOften involves advocacy, resolving complex issues, and liaising with multiple departmentsPrimarily handles inbound calls, emails, and direct customer interactions
Employer & Industry UsageUsed in healthcare, finance, and corporate sectors focusing on customer support and advocacyCommon across retail, telecom, and service industries for general customer support

While both roles focus on customer interactions, a Customer Advocate typically handles complex issues and advocates for the customer within the organization, whereas a Customer Service Representative manages routine inquiries and support tasks. The roles overlap in communication skills but differ in scope and responsibilities.

What Is a Customer Advocate?

A customer advocate is a person that is responsible for determining what is best for the customers of a specific company or organization. As a customer advocate, you are a specialized part of the customer service department whose main duty is to act as a liaison between the customer and the business. Your job is to ensure that products, services, and interactions are tailored to meet the individual customers' needs rather than just enforcing the company line. A good customer advocate has excellent communication skills. Additional qualifications include a bachelor’s degree in law or a field related to your industry and experience in customer service.

What are the key skills and qualifications needed to thrive as a Customer Advocate, and why are they important?

To thrive as a Customer Advocate, you need strong problem-solving abilities, product knowledge, and customer service experience, often supported by a high school diploma or higher. Familiarity with CRM systems, helpdesk software, and communication tools is typically required. Outstanding interpersonal skills, patience, and active listening help build trust and effectively resolve customer concerns. These competencies are crucial for ensuring customer satisfaction, loyalty, and positive brand reputation.

What are common challenges faced by Customer Advocates, and how can they effectively address them?

Customer Advocates often encounter challenges such as managing difficult customer interactions, resolving complex issues efficiently, and balancing the interests of both the customer and the company. To address these, it's important to develop strong communication and problem-solving skills, remain patient and empathetic, and stay knowledgeable about company products and policies. Effective Customer Advocates also collaborate closely with other teams like technical support and sales to ensure customer concerns are resolved promptly and thoroughly.

What are Customer Advocates?

Customer Advocates are professionals who represent the interests and concerns of customers within a company. Their main role is to ensure that customers have a positive experience by addressing their needs, resolving issues, and providing feedback to the organization for service improvement. They often act as a bridge between the customer and the company, helping to resolve complaints and making sure customers feel heard and valued. Customer Advocates may also be involved in creating customer-centric policies and advocating for changes that benefit the customer experience.
More about Customer Advocate jobs
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Customer Advocate jobs near you
Infographic showing various Customer Advocate job openings in the United States as of May 2026, with employment types broken down into 77% Full Time, 22% Part Time, and 1% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,186 per year, or $21.7 per hour.

Customer Advocate

Safelite Group, Inc.

Portland, ME • On-site

$19.75/hr

Full-time

Medical, Life, Retirement, PTO

Posted 2 days ago

Safelite rating

6.6

Company rating: 6.6 out of 10

Based on 241 frontline employees who took The Breakroom Quiz

188th of 329 rated vehicle maintenance

Job description

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.
What You'll Get
  • Competitive weekly base pay up to $19.75/hr
  • A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and all the tools and resources you'll need to be successful.
  • View all our health, wealth and life offerings at www.safelitebenefits.com.

What You'll Do
  • Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
  • Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
  • Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
  • Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
  • Review orders from the national contact center and manage dealer part orders and special accounts.
  • All other duties as assigned.

What You'll Need
  • High School Diploma/GED/Equivalent required.
  • Experience: 1-3 years telephone operations or business administration experience required.
  • Ability to provide world class customer service in a changing, fast-paced operation.
  • Present a professional appearance and wear personal protective equipment.
  • Ability to travel up to 10%.

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