Customer Advocate
Bozeman, MT · On-site
$23.75/hr
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
Bozeman, MT · On-site
$23.75/hr
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
Louisville, KY · On-site
$10K/mo
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
Louisville, KY · On-site
$10K/mo
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
$15.75/hr
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
$15.75/hr
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
San Antonio, TX · On-site
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
San Antonio, TX · On-site
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
Gainesville, FL · On-site
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
Gainesville, FL · On-site
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
Broken Arrow, OK · On-site
$16.50/hr
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
Broken Arrow, OK · On-site
$16.50/hr
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
Morton Grove, IL · On-site
$21.75/hr
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
Morton Grove, IL · On-site
$21.75/hr
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
Sanford, FL · On-site
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
Sanford, FL · On-site
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
Morton Grove, IL · On-site
$21.75/hr
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
Morton Grove, IL · On-site
$21.75/hr
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
Idaho Falls, ID · On-site
$19/hr
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
Idaho Falls, ID · On-site
$19/hr
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
Charlotte, NC · On-site
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
Charlotte, NC · On-site
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
Fort Worth, TX · On-site
$18/hr
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
Fort Worth, TX · On-site
$18/hr
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
Augusta, ME · On-site
$18/hr
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
Augusta, ME · On-site
$18/hr
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
Fort Lauderdale, FL · On-site
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
Fort Lauderdale, FL · On-site
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
Windham, NH · On-site
$20/hr
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
Windham, NH · On-site
$20/hr
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
Jefferson City, MO · On-site
$19/hr
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
Jefferson City, MO · On-site
$19/hr
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
West Chester, OH · On-site
$19.50/hr
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate
West Chester, OH · On-site
$19.50/hr
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and ...
Customer Advocate information
See salary details
$16.12 is the 25th percentile. Wages below this are outliers.
$14.18 - $17.18
39% of jobs
The median wage is $18.55 / hr.
$17.18 - $20.17
25% of jobs
$22.52 is the 75th percentile. Wages above this are outliers.
$20.17 - $23.16
15% of jobs
$23.16 - $26.16
14% of jobs
$26.16 - $29.15
6% of jobs
$29.15 - $32.15
1% of jobs
$32.15 - $35.14
0% of jobs
$35.14 - $38.13
0% of jobs
$38.13 - $41.13
0% of jobs
$41.13 - $44.12
1% of jobs
$44.12 - $47.12
0% of jobs
$14
$21
$47
How much do customer advocate jobs pay per hour?
As of Jun 30, 2026, the average hourly pay for customer advocate in the United States is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.56 per hour, depending on experience, location, and employer.
What is the difference between Customer Advocate vs Customer Service Representative?
| Aspect | Customer Advocate | Customer Service Representative |
|---|---|---|
| Credentials | Typically requires communication skills, problem-solving, and sometimes certifications in customer relations | Requires communication skills, basic computer skills, and customer service training |
| Work Environment | Often involves advocacy, resolving complex issues, and liaising with multiple departments | Primarily handles inbound calls, emails, and direct customer interactions |
| Employer & Industry Usage | Used in healthcare, finance, and corporate sectors focusing on customer support and advocacy | Common across retail, telecom, and service industries for general customer support |
While both roles focus on customer interactions, a Customer Advocate typically handles complex issues and advocates for the customer within the organization, whereas a Customer Service Representative manages routine inquiries and support tasks. The roles overlap in communication skills but differ in scope and responsibilities.
What Is a Customer Advocate?
A customer advocate is a person that is responsible for determining what is best for the customers of a specific company or organization. As a customer advocate, you are a specialized part of the customer service department whose main duty is to act as a liaison between the customer and the business. Your job is to ensure that products, services, and interactions are tailored to meet the individual customers' needs rather than just enforcing the company line. A good customer advocate has excellent communication skills. Additional qualifications include a bachelor’s degree in law or a field related to your industry and experience in customer service.
What does being a Customer Advocate mean?
A Customer Advocate is a professional who represents and supports customers by addressing their needs, resolving issues, and ensuring a positive experience. They often communicate with clients through various channels, use customer service tools, and require strong communication and problem-solving skills. The role focuses on building customer loyalty and improving overall satisfaction within an organization.
How can I make 2000 a week working from home?
A Customer Advocate working from home can earn $2,000 weekly by handling a high volume of customer inquiries, often requiring strong communication skills and experience. Achieving this income level may involve working full-time, taking on multiple clients or roles, or earning performance-based bonuses, depending on the company's pay structure and your efficiency.
What are the key skills and qualifications needed to thrive as a Customer Advocate, and why are they important?
To thrive as a Customer Advocate, you need strong problem-solving abilities, product knowledge, and customer service experience, often supported by a high school diploma or higher. Familiarity with CRM systems, helpdesk software, and communication tools is typically required. Outstanding interpersonal skills, patience, and active listening help build trust and effectively resolve customer concerns. These competencies are crucial for ensuring customer satisfaction, loyalty, and positive brand reputation.
What are common challenges faced by Customer Advocates, and how can they effectively address them?
Customer Advocates often encounter challenges such as managing difficult customer interactions, resolving complex issues efficiently, and balancing the interests of both the customer and the company. To address these, it's important to develop strong communication and problem-solving skills, remain patient and empathetic, and stay knowledgeable about company products and policies. Effective Customer Advocates also collaborate closely with other teams like technical support and sales to ensure customer concerns are resolved promptly and thoroughly.
What is a Customer Advocate job?
A Customer Advocate is a professional who represents and supports customers by addressing their concerns, resolving issues, and ensuring a positive experience. They often work in customer service environments, utilizing communication skills and product knowledge to assist clients effectively.
What are Customer Advocates?
Customer Advocates are professionals who represent the interests and concerns of customers within a company. Their main role is to ensure that customers have a positive experience by addressing their needs, resolving issues, and providing feedback to the organization for service improvement. They often act as a bridge between the customer and the company, helping to resolve complaints and making sure customers feel heard and valued. Customer Advocates may also be involved in creating customer-centric policies and advocating for changes that benefit the customer experience.
Is CSR a good entry level position?
Customer Advocate roles are often considered good entry-level positions because they require strong communication skills and customer service experience, which can be developed on the job. These roles typically offer training and do not always require prior specialized education, making them accessible for those starting their careers.
More about Customer Advocate jobs
What cities are hiring for Customer Advocate jobs? Cities with the most Customer Advocate job openings:
What are the most commonly searched types of Customer Advocate jobs? The most popular types of Customer Advocate jobs are:
Who are the top companies hiring for Customer Advocate jobs? The top employers for Customer Advocate jobs are:
What states have the most Customer Advocate jobs? States with the most job openings for Customer Advocate jobs include:
What job categories do people searching Customer Advocate jobs look for? The top searched job categories for Customer Advocate jobs are:
What are popular job titles related to Customer Advocate jobs? For Customer Advocate jobs, the most frequently searched job titles are:
- customer service advocate
- customer relations representative
- customer engagement representative
- customer success advocate
- customer relations specialist
- customer satisfaction representative
- customer service advisor
- customer experience representative
- customer engagement specialist
- customer contact representative
$23.75/hr
Full-time
Medical, Life, Retirement, PTO
Posted yesterday
Safelite rating
6.6
Based on 243 frontline employees who took The Breakroom Quiz
190th of 335 rated vehicle maintenance
Job description
Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.
What You'll Get
What You'll Do
What You'll Need
#LI-NW1
The Customer Advocate is one of Safelite's first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.
What You'll Get
- Competitive weekly base pay starting at $23.75/hour.
- A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
- Up to $5,250 annually in tuition reimbursement.
- Paid training and all the tools and resources you'll need to be successful.
- View all our health, wealth and life offerings at www.safelitebenefits.com.
What You'll Do
- Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
- Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
- Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
- Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
- Review orders from the national contact center and manage dealer part orders and special accounts.
- All other duties as assigned.
What You'll Need
- High School Diploma/GED/Equivalent required.
- Experience: 1-3 years telephone operations or business administration experience required.
- Ability to provide world class customer service in a changing, fast-paced operation.
- Present a professional appearance and wear personal protective equipment.
- Ability to travel up to 10%.
#LI-NW1
About Safelite
Sourced by ZipRecruiter
Industry
Retail
Company size
10,000+ Employees
Headquarters location
Columbus, OH, US
Year founded
1947