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Remote Customer Advocate Jobs (NOW HIRING)

Dana-Farber Cancer Institute, Inc.

Communicating and interacting with customers who request Protected Health Information (PHI) documentation, ensuring requests are responded to appropriately and timely. As needed, provides instruction ...

Unqork

Principal Customer Advocate Manager

OR · Remote

$115K - $145K/yr

Develop and continuously refine a customer advocacy strategy aligned with Unqork's goals for ... As a remote-first company, Unqork incorporates a geographic differential into our compensation ...

Unqork

Principal Customer Advocate Manager

$115K - $145K/yr

Develop and continuously refine a customer advocacy strategy aligned with Unqork's goals for ... As a remote-first company, Unqork incorporates a geographic differential into our compensation ...

EC Pro US

Client Advocate

Germantown, TN · Remote

$65K/yr

By creating a world-class customer experience, building great relationships, and possessing a huge ... Fully remote Hiring Manager Marc McCallister, President at ECPro US Contact: HR@ecpro.us

Travel by Tilly

$14.75 - $20.25/hr

Remote Customer Service Medford, Oregon, United States $ 32,000.00 - 78,000.00 (US Dollar) About the job Remote Customer Service We're looking for a creative and detail-oriented Remote Customer ...

EC Pro US

Client Advocate

Germantown, TN · Remote

$40K - $65K/yr

By creating a world-class customer experience, building great relationships, and possessing a huge ... Fully remote Hiring Manager Marc McCallister, President at ECPro US Contact: HR@ecpro.us

Businessolver

Employee Benefits Advocate (Remote)

$20/hr

Strong customer-centric mindset * Must be comfortable with technology - we are a technology company! * Competitive, team player who strives for excellence * Strong interpersonal skills to find ...

MedOne

Member Advocate

Dubuque, IA · On-site +1

Are you passionate about helping others and delivering exceptional customer service? As part of the ... We have offices in either Dubuque, IA, or Kansas City, MO, or the position can be remote within the ...

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How much do remote customer advocate jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for remote customer advocate in the United States is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.56 per hour, depending on experience, location, and employer.

What does a typical day look like for a Remote Customer Advocate?

As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.

What is a Remote Customer Advocate job?

A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.

What are the key skills and qualifications needed to thrive in the Remote Customer Advocate position, and why are they important?

To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.

More about Remote Customer Advocate jobs
What cities are hiring for Remote Customer Advocate jobs? Cities with the most Remote Customer Advocate job openings:
What are the most commonly searched types of Customer Advocate jobs? The most popular types of Customer Advocate jobs are:
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What job categories do people searching Remote Customer Advocate jobs look for? The top searched job categories for Remote Customer Advocate jobs are:
Remote Customer Advocate jobs near you
Infographic showing various Remote Customer Advocate job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 69% Full Time, 15% Part Time, and 14% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,186 per year, or $21.7 per hour.
Customer Advocate I

Customer Advocate I

Blue Cross and Blue Shield of Kansas City

Remote

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Guided by our core values and commitment to your success, we provide health, financial and lifestyle benefits to ensure a best-in-class employee experience. Some of our offerings include:
  • Highly competitive total rewards package, including comprehensive medical, dental and vision benefits as well as a 401(k) plan that both the employee and employer contribute
  • Annual incentive bonus plan based on company achievement of goals
  • Time away from work including paid holidays, paid time off and volunteer time off
  • Professional development courses, mentorship opportunities, and tuition reimbursement program
  • Paid parental leave and adoption leave with adoption financial assistance
  • Employee discount program

Job Description Summary:
The Customer Advocate position is responsible for responding to a variety of inquiries from members and their dependents, hospitals, providers, attorneys and agents. The incumbent will need to interpret multiple contracts in response to benefit and claim inquiries. Researches membership database and billing history to resolve membership issues.
Job Description
EACH DUTY AND RESPONSIBILITY MUST BE PERFORMED IN ACCORDANCE WITH INDIVIDUAL PERFORMANCE SCORECARD INQUIRY AND QUALITY STANDARDS.
  • Provides a high degree of customer service including receiving and responding to telephone calls, letters or walk-in customers.
  • Educates and works with members at different health literacy levels with cultural sensitivity.
  • Enters record of inquiries and related correspondence in computerized tracking system.
  • Researches applicable medical policy and corporate, divisional, and department policies and procedures. Utilizes information, claims data, and membership records to resolve issues independently or with minimal assistance, when possible within first call
  • Fully responsible for proactively maintaining knowledge based (i.e. start-up notes, emails, Blue Help updates, etc.)
  • Maintains confidentiality of all regulated information in compliance with state and federal laws.
  • Exemplifies professionalism by effectively using proper grammar and spelling when composing verbal and written correspondence that is customer centric, compliant, and adapted to audience.
  • Recognizes trends or common issues and raises to leadership as necessary. Provides solution options as appropriate.
  • Recognizes and uses time management techniques appropriately to manage competing projects and priorities to meet customer needs and deliver on commitments in a timely manner.
  • Delivers positive customer and member experience on a consistent basis
  • For FEP positions must complete additional FEP training program for FEP system and procedures.
  • Provides resolution with a service level that ensures members and customers feel valued and understood

Minimum Qualifications
  • High school diploma or general education degree (GED).
  • 2 years of previous customer service, member services, or claims processing experience; or any combination of required education and experience
  • Advanced Keyboarding Knowledge
  • Intermediate knowledge of Microsoft Office

Preferred Qualifications
  • Associates degree from college or technical school.
  • Previous experience with on-line customer service applications
  • Medical terminology and ICD/CPT coding knowledge
  • Experience taking Blue KC member calls

Blue Cross and Blue Shield of Kansas City is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

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