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CLC

Customer Advocate

Job Summary: The Customer Advocate's main objective is to support the organization's provider ... Remote Job Posting Department: 9372-1 Legal Services Time Type: Full time Commitment to Equal ...

Stream Companies

Digital Customer Advocate

$6.5K/mo

Digital Customer Advocate Stream Companies is a full-service, fully integrated advertising agency built for brands that want to move forward. Founded in 1997 and headquartered in Malvern ...

8x8, Inc. (U.S)

Customer Advocacy Manager

Wausau, WI · Remote

At 8x8, we are looking for a remote Customer Advocacy Program Manager to join our growing Customer Advocacy & Engagement team. Reporting to the Director of Customer Advocacy & Engagement, this role ...

8x8, Inc. (U.S)

Customer Advocacy Manager

Wausau, WI · Remote

At 8x8, we are looking for a remote Customer Advocacy Program Manager to join our growing Customer Advocacy & Engagement team. Reporting to the Director of Customer Advocacy & Engagement, this role ...

SolarAccess Energy

Customer Advocate Specialist

Houston, TX · Remote

$15.75 - $21/hr

Customer Advocate Specialist Houston, TX - Hybrid (United States residency required) THE COMPANY ... Adapts quickly to evolving processes, technologies, and business needs within a fast-paced remote ...

8x8

Customer Advocacy Program Manager

Remote - United States About the Role: Do you believe that customers are the most powerful voice a brand has? Are you energized by building customer advocacy programs that turn great customer ...

Unqork

Principal Customer Advocate Manager

$115K - $145K/yr

Develop and continuously refine a customer advocacy strategy aligned with Unqork's goals for ... As a remote-first company, Unqork incorporates a geographic differential into our compensation ...

Only Data Entry

Remote Customer Service

$16.50 - $22.25/hr

Remote Customer Service Phoenix, AZ, United States Job Openings Remote Customer Service About the Job Remote Customer Service Important: You will receive an email within the next 2 minutes after ...

Only Data Entry

Remote Customer Service

$16.50 - $22.25/hr

Remote Customer Service Houston, Texas, United States Job Openings Remote Customer Service About The Job Remote Customer Service Important: You Will Receive An Email Within Next 2 Minutes After ...

Only Data Entry

Remote Customer Service

$16.50 - $22.25/hr

Remote Customer Service Washington, District of Columbia, United States Job Openings Remote Customer Service About the Job Remote Customer Service Important: You Will Receive An Email Within Next 2 ...

Only Data Entry

$14.75 - $20.25/hr

Remote Customer Service Phoenix, AZ, United States Job Openings Remote Customer Service About the Job Remote Customer Service Important: You will receive an email within the next 2 minutes after ...

Only Data Entry

$14.75 - $20.25/hr

Remote Customer Service Phoenix, AZ, United States Job Openings Remote Customer Service About the Job Remote Customer Service Important: You will receive an email within the next 2 minutes after ...

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How much do remote customer advocate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for remote customer advocate in the United States is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $23.56 per hour, depending on experience, location, and employer.

What does a remote customer advocate do?

As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.

What is a remote customer advocate?

A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.

What are the key skills and qualifications needed to thrive as a remote customer advocate?

To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.

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What cities are hiring for Remote Customer Advocate jobs? Cities with the most Remote Customer Advocate job openings:
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Remote Customer Advocate jobs near you
Infographic showing various Remote Customer Advocate job openings in the United States as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $45,186 per year, or $21.7 per hour.

Customer Advocate

CLC

Remote

Full-time

Posted 20 days ago

Job description

Job Summary:
The Customer Advocate's main objective is to support the organization's provider's network efforts by identifying, attracting, and contracting qualified attorneys and mediators. This position will play a crucial role in ensuring that the company has talented and diverse network providers that aligns with its strategic goals and objectives.Responsibilities:
Scope of the Role
The Customer Advocate's responsibilities will include sourcing qualified providers through different channels, such as different websites and our internal database, and professional networks. This role will carefully review qualifications such as insurance, license etc. to identify potential qualified providers who meet the company's requirements. Conducting initial screenings and assessments will allow this role to evaluate future qualified providers.
Provider research will enable this role to adapt and implement effective recruitment practices that keep the organization competitive in attracting top providers.
Under direct supervision, the Customer Advocate will support the company's mission to provide high-quality customer service to members, providers, and potential customers. This includes outbound calling, receiving inbound calls, and email communications to our members and providers.
Performance Outcomes
Customer Interaction and Communication
  • Communicate with customers through various channels, including phone, and email
  • Listen actively to customer inquiries, concerns, and feedback, and provide timely and accurate responses.
  • Maintain a friendly and empathetic tone while addressing customer issues.
  • Educate customers about product features, usage, and best practices to enhance their experience and satisfaction.
  • Provide guidance on troubleshooting common issues and offer self-service resources when applicable.

Issue Resolution and Collaboration:
  • Investigate and troubleshoot customer problems, finding appropriate solutions and alternatives.
  • Collaborate with other departments to resolve complex issues and ensure timely resolution.
  • Escalate unresolved matters to higher levels of support or management as necessary.
  • Handle customer complaints or concerns professionally, calmly, and effectively.
  • Turn negative experiences into positive ones through effective problem-solving and communication.

Customer Advocacy and Feedback Management:
  • Gather customer feedback and insights, and relay these to relevant internal teams to drive improvements in products, services, and processes.
  • Serve as the voice of the customer within the company, advocating for their needs and driving customer-centric initiatives.
  • Maintain comprehensive and accurate records of customer interactions, transactions, and inquiries.
  • Meet or exceed key performance indicators (KPIs) related to customer satisfaction, response times, issue resolution, and more.
  • Communicate customer insights to aid in the development of better products and services.

Education, Knowledge, and Experience
  • 3 years of experience in customer service, preferably in sales environment
  • HS Diploma or equivalent is required
  • Strong computer knowledge; proficiency in Microsoft Office applications
  • Types a minimum of 35 WPM
  • Ability to work in a fast-paced environment, to manage high pressure situations, and to be flexible and adaptable when a situation requires it
  • Excellent communication skills
  • Excellent writing skills
  • Ability to educate our customers effectively and accurately on products and services
  • Excellent telephone etiquette
  • Detail-oriented and strong organizational skills
  • Strong time-management skills
  • Strong computer knowledge; proficiency in Microsoft Office applications
  • Ability to multi-task with multiple assigned cases
  • Demonstrates problem solving skills
  • Has a willing, "can-do" attitude, always ready to seek-out best solutions and outcomes for our customers and or our providers

FLSA Status
Non Exempt
Physical Requirements/ Work Environment
The work environment characteristics and physical demands described here are representative of these an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Maintain excellent attendance and adherence
  • Able to retain substantial amounts of information
  • Prolonged periods sitting or standing at a desk and working on a computer
  • Must be able to regularly lift, carry, and otherwise move up to 15 pounds at times and occasionally up to 30 pounds
  • The ability to frequently, physically move between departments/floors
  • While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms.

#LI-Remote
Location:
Remote Job Posting
Department:
9372-1 Legal Services
Time Type:
Full time
Commitment to Equal Opportunity
CLC conforms to all the laws, statutes, and regulations concerning equal employment opportunities. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, and basis of disability or any other federal, state or local protected class. We prohibit retaliation against individuals who bring forth any concerns, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any concerns or otherwise oppose discrimination.
If you require a reasonable accommodation to complete the application process, please contact Human Resources at: humanresources@legalshieldcorp.com.

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