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Remote Customer Advocate Jobs in Tennessee (NOW HIRING)

EC Pro US

Client Advocate

Germantown, TN · Remote

$65K/yr

By creating a world-class customer experience, building great relationships, and possessing a huge ... Fully remote Hiring Manager Marc McCallister, President at ECPro US Contact: HR@ecpro.us

HMG Careers

Remote Client Sales Advocate

Jackson, TN · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Client Sales Advocate

Clarksville, TN · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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How much do remote customer advocate jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote customer advocate in Tennessee is $19.72, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $21.39 per hour, depending on experience, location, and employer.

What is a remote customer advocate?

A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.

What does a remote customer advocate do?

As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.

What are the key skills and qualifications needed to thrive as a remote customer advocate?

To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.

What are popular job titles related to Remote Customer Advocate jobs in Tennessee?

For Remote Customer Advocate jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Remote Customer Advocate jobs in Tennessee look for?

The top searched job categories for Remote Customer Advocate jobs in Tennessee are:

What cities in Tennessee are hiring for Remote Customer Advocate jobs?

Cities in Tennessee with the most Remote Customer Advocate job openings:

Remote Customer Advocate jobs near you
Infographic showing various Remote Customer Advocate job openings in Tennessee as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, 2% Contract, and 1% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $41,011 per year, or $19.7 per hour.

Client Advocate

Germantown, TN • Remote

EC Pro US
See more jobs at EC Pro USexternal

$65K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 19 days ago

Job description

EC PRO US IS LOOKING FOR A CLIENT ADVOCATE

Do you love horses & technology? Stop scrolling - this job may be perfect for you!

This is an exciting Client Advocate role for the right person who has a passion for equestrian life and wants to build a career in the software-as-as-service (SaaS) industry.

EC Pro is an award-winning equestrian client, staff, and barn management software that leads the market.

EC Pro is a cloud-based software solution that gives riding school and equestrian center owners complete control over their business operations and bookings while providing customers with the digital experience and modern convenience they expect.

Sound cool? Keep reading!

About the Role

At EC Pro, we're passionate about helping customers manage their most precious asset: Their team's time. By creating a world-class customer experience, building great relationships, and possessing a huge depth of knowledge about our products, the EC Pro support team plays a crucial role in helping us achieve that mission. That's where you come in.

As a Client Advocate, you'll be the voice of the company, embodying those values and driving customer value and satisfaction. In the process, we'll provide mentorship, training, and the potential to make a big impact at a growing organization. If you're curious, organized, and like solving problems while helping people, we want to talk to you!

Responsibilities

  • Working directly with the Sales Team onboarding new clients
  • Training new clients, assisting existing clients with questions
  • Responds to our customers within, as a minimum, our SLA timescales
  • Investigate and document customer-reported defects
  • Work with other departments to research and resolve customer issues
  • Provide customer feedback to the product and development teams
  • Assist in creating training materials for customers and for new hires
  • Accurately records and logs interaction with customers and updates account information in HubSpot

Must have:

  • Bachelor's degree in communications, marketing, or related field. Or, equivalent experience
  • Personal knowledge and experience in the Equestrian world
  • Strong writing and communication skills; excellent phone presence
  • Organized and self-driven
  • Tech savvy and a quick learner
  • 2-4 years of experience handling customer-facing technical troubleshooting in a SaaS environment
  • Enthusiasm for helping customers find solutions
  • Ability to retain ownership of an issue until resolved

Nice to have:

  • Entrepreneurial, start up, or small business experience

Our Tech Stack:

  • ZenDesk
  • Canva
  • Google Suite (Docs, Slides, Sheets, etc)
  • Slack
  • Clickup

Compensation

  • $40-65,000 annually, depending on experience; eligible for bonuses
  • PTO
  • Health, Dental, and Vision Insurance

Other Info

  • Flexible schedule
  • Fully remote

Hiring Manager

Marc McCallister, President at ECPro US

Contact: HR@ecpro.us

Apply