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Remote Customer Advocate Jobs in Raleigh, NC (NOW HIRING)

Nexora Talent

Remote- Customer Experience Service

Raleigh, NC · Remote

$15.50 - $21.25/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · Remote

$15.50 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This position is for wireless customer service, so you will be handling mainly inbound calls from ... Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · On-site +1

$15.50 - $21.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This position is for wireless customer service, so you will be handling mainly inbound calls from ... Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

SAS

Enablement and Integration Engineer

Cary, NC · On-site +1

$97K - $131K/yr

  • Medical

  • Dental

As a customer advocate, you will help improve our tools, processes, and services while enabling ... remote managed environments. * Define and validate project scope, confirm requests align with ...

Tantalus

Senior Manager, Customer Success

Raleigh, NC · On-site +1

  • Medical

  • Dental

  • Vision

  • PTO

Customer Advocate and Relationship Owner: * Own executive relationships for strategic accounts; manage lifecycle from onboarding to renewal and expansion. * Forecast, qualify, and close revenue ...

DomainTools

Customer Success Manager

Raleigh, NC · Remote

$150K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Risk Mitigation & Customer Advocacy * Health Analysis: Continuously analyze customer engagement data to identify churn risks and execute proactive "get well" action plans that reduce churn risk.

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All JobsCustomer Advocate JobsRemote Customer Advocate JobsRemote Customer Advocate Jobs in Raleigh, NC

Remote Customer Advocate information

See Raleigh, NC salary details

$13

$21

$45

How much do remote customer advocate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote customer advocate in Raleigh, NC is $21.12, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $22.88 per hour, depending on experience, location, and employer.

What is a remote customer advocate?

A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.

What does a remote customer advocate do?

As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.

What are the key skills and qualifications needed to thrive as a remote customer advocate?

To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.

What are popular job titles related to Remote Customer Advocate jobs in Raleigh, NC?

For Remote Customer Advocate jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Remote Customer Advocate jobs in Raleigh, NC look for?

The top searched job categories for Remote Customer Advocate jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Customer Advocate jobs?

Cities near Raleigh, NC with the most Remote Customer Advocate job openings:

Remote Customer Advocate jobs near you
Infographic showing various Remote Customer Advocate job openings in Raleigh, NC as of August 2026, with employment types broken down into 91% Full Time, 3% Part Time, 3% Temporary, and 3% Contract. Highlights an 100% Remote job distribution, with an average salary of $43,924 per year, or $21.1 per hour.

Remote Customer Service Representative (Benefits Advisor)

Globe Life American Income Division

Durham, NC • On-site, Remote

$15.50 - $21/hr

Full-time

Medical, Life

Posted 2 days ago

New

Job description

Remote Customer Service Representative (Benefits Advisor)
Company: AO (American Income Division)
Location: Virginia Beach, VA 23452
Work Arrangement: 100% Remote (U.S. Residents Only)Build Your Future with AO100% Remote | Flexible Schedule | Leadership Development
Are you looking for more than just a job? Do you want a career where you can grow professionally, work from home, and make a meaningful impact?
AO is seeking motivated, service-oriented individuals to join our team as a Remote Customer Service Representative (Benefits Advisor). In this role, you'll work directly with clients who have requested information regarding their supplemental benefits, helping them understand available coverage options while providing outstanding customer service through virtual appointments.
This opportunity is ideal for professionals who enjoy helping others, building relationships, solving problems, and developing leadership skills within a supportive, mentorship-driven organization.
Whether you're beginning your career or bringing experience from customer service, healthcare, retail, hospitality, education, banking, sales, or client support, we'll provide the comprehensive training, mentorship, and leadership development needed to help you succeed.
No prior insurance experience is required.About AO
For more than 70 years, AO has proudly served working families by providing supplemental life, accident, and health benefits to members of labor unions, credit unions, associations, and their families.
As part of the Globe Life family of companies, AO is committed to helping families protect their financial future while investing in the long-term success of our representatives through mentorship, professional development, and performance-based advancement.
Our fully remote work environment promotes collaboration, continuous learning, and career growth without the limitations of a traditional office.What You'll Do
As a Remote Customer Service Representative (Benefits Advisor), you'll connect with clients who have requested information regarding their benefits and coverage options.Client Responsibilities
  • Meet with clients virtually through Zoom and scheduled phone appointments
  • Answer questions regarding available benefits and supplemental coverage options
  • Explain products and services clearly, professionally, and accurately
  • Assist clients with applications, enrollment, and policy updates
  • Provide ongoing customer support and follow-up communication
  • Build strong, long-term client relationships
  • Maintain accurate electronic client records and documentation
  • Help working families understand the financial protection benefits available to them
  • Deliver exceptional customer service throughout every client interaction
Professional Development
  • Participate in structured virtual training and coaching
  • Develop communication, leadership, and customer service skills
  • Learn industry products, systems, and best practices
  • Collaborate with team members in a fully remote environment
  • Continue growing through mentorship and leadership development programs
What We Offer100% Remote Work
  • Work remotely from anywhere within the United States
  • Flexible scheduling after training
  • No commuting
  • Modern virtual work environment
Leadership Development
  • Comprehensive onboarding and training
  • Executive-level mentorship
  • Weekly coaching and professional development
  • Leadership training programs
  • Promotion-from-within culture
Weekly Pay & Performance Incentives
  • Weekly performance-based compensation
  • Performance bonuses
  • Leadership recognition opportunities
  • Career advancement based on performance
Benefits
Eligible representatives may have access to:
  • Medical reimbursement program
  • Company-supported life insurance
  • Residual income opportunities
  • Union-supported work environment
  • Leadership conferences and professional development events
  • Advanced virtual technology and collaboration tools
Qualifications
Successful candidates typically demonstrate:
  • Excellent communication and interpersonal skills
  • Strong customer service abilities
  • Positive attitude and willingness to learn
  • Self-motivation and accountability
  • Strong organizational and time-management skills
  • Ability to work independently while collaborating remotely
  • Professionalism and integrity
  • Adaptability and a growth-oriented mindset
  • Commitment to delivering exceptional client service
Helpful Experience (Not Required)
Experience in any of the following areas is beneficial:
  • Customer Service
  • Customer Support
  • Client Relations
  • Sales
  • Healthcare
  • Retail
  • Hospitality
  • Education
  • Administrative Support
  • Call Center Operations

No insurance experience is required. We provide comprehensive training and mentorship for motivated individuals who are ready to build a rewarding long-term career.Requirements
Applicants must:
  • Be at least 18 years of age
  • Be legally authorized to work in the United States
  • Be physically located within the United States
  • Have access to a computer or laptop
  • Maintain reliable high-speed internet
  • Have webcam and microphone capability
  • Maintain a quiet, professional workspace
Interview Process
Qualified candidates will complete a brief career overview before scheduling a live Zoom interview with our hiring team.
All interviews are conducted virtually through Zoom for convenience and accessibility.Ready to Build Your Future?
If you're looking for a remote career where flexibility, mentorship, professional growth, and meaningful work come together, we'd love to hear from you.
Apply today and begin building a rewarding future with AO while helping working families protect what matters most.Work From Home. Grow with Purpose. Lead with Confidence. 🚀

Apply