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Remote Customer Advocate Jobs in Raleigh, NC (NOW HIRING)

Nexora Talent

Remote- Customer Experience Service

Raleigh, NC · Remote

$15.50 - $21.25/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · On-site +1

$15.50 - $21.25/hr

Career paths start between $14.50 and $15/hr plus bonus. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work

Afni, Inc.

Remote Customer Service Representative

Raleigh, NC · Remote

$15.50 - $21.25/hr

Career paths start between $14.50 and $15/hr plus bonus. Why start building your career at Afni? We believe in you and invest in your success! From the very beginning, our coaches and trainers work

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION & PURPOSE * The Customer Success Manager (CSM) is responsible for delivering transformational

Danaher

Senior Software Engineer - USA Remote

Raleigh, NC · Remote

$119K - $157K/yr

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Leica Microsystems, one of Danaher's 15+ operating

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All JobsRemote Customer Advocate JobsRemote Customer Advocate Jobs in Raleigh, NC

Remote Customer Advocate information

See Raleigh, NC salary details

$13

$21

$45

How much do remote customer advocate jobs pay per hour?

As of Jun 26, 2026, the average hourly pay for remote customer advocate in Raleigh, NC is $21.12, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $22.88 per hour, depending on experience, location, and employer.

What does a typical day look like for a Remote Customer Advocate?

As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.

What is a Remote Customer Advocate job?

A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.

What are the key skills and qualifications needed to thrive in the Remote Customer Advocate position, and why are they important?

To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.

What are popular job titles related to Remote Customer Advocate jobs in Raleigh, NC? For Remote Customer Advocate jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Remote Customer Advocate jobs in Raleigh, NC look for? The top searched job categories for Remote Customer Advocate jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Remote Customer Advocate jobs? Cities near Raleigh, NC with the most Remote Customer Advocate job openings:
Remote Customer Advocate jobs near you
Infographic showing various Remote Customer Advocate job openings in Raleigh, NC as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $43,924 per year, or $21.1 per hour.
Customer Experience Advocate

Customer Experience Advocate

Kelly Services

Pittsburgh, PA • On-site, Remote

$23.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 21 days ago

Job description

Patient Shipping Specialist
Location: Hybrid (3 days on site, 2 days remote)
Open to candidates based in: Pittsburgh, PA
About the role:
The Shipment Setup Specialist is a professional client facing role responsible for various functions, including accurate and timely response to client inquiries regarding patient-specific programs, performing shipment set up, enrollment of patients into a safe return program, and completing detailed documentation in various computer systems to ensure patients get their therapy in a quick and efficient manner from the Non-Commercial Pharmacy.
Responsibilities:
• Conduct initial and refill calls to patients informing them of available services as well as future targeted outreach to provide ongoing support.
• Complete shipment setup in the non-commercial pharmacy dispensing system.
• Ensure all calls are documented in various computer systems following business standards.
• Maintain frequent touchpoints through the outreach process to communicate progress to patients throughout their journey.
• Provide support, education, and status updates to regionally aligned field teams, HCP offices, and patients to ensure efficient referral processing, triaging, and shipment setups.
• Demonstrate the ability to prioritize and balance the needs of patients and HCP offices while meeting business needs.
• Provide concierge-level service to internal and external customers.
• Resolve any customer and client requests in a timely and accurate manner and escalate appropriately.
• Maintain frequent phone/email contact with internal operational staff. Utilize outbound faxes, internal systems, email alerts, and mailings per program guidelines.
• Strong compliance mindset, demonstrating clear understanding of patient privacy laws, regulatory standards and adverse event reporting.
• Coordinate shipments to HCP offices through utilization of an online shipment portal. 
• Active participation in building and maintaining respectful, collaborative team relationships, exercising, and encouraging positivity.
• Other duties as assigned.
Required Qualifications:
• High school diploma
• Experience in a pharmacy or healthcare setting
• Experience as a case manager or call center representative
• Ability to communicate effectively both orally and in writing with a focus on customer satisfaction
• Empathy, drive and commitment to exceptional service
• Ability to build productive internal/external working relationships
• Ability to proficiently use Microsoft Excel, Outlook and Word
Payrate: $23.50 per hour???????
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Opportunity is calling.

Ready for a contact center job that offers freedom and flexibility, and truly values your skills? We thought so. We’re KellyConnect®-and wherever life takes you, we have great contact center opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

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