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Remote Customer Advocate Jobs in Raleigh, NC (NOW HIRING)

Rudyb Travel

Remote Travel Customer Service Representative

OR · Remote

$15 - $20.50/hr

About the job About The Role Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role ...

Percona

Practice Lead: AWS (Remote)

Raleigh, NC · Remote

Customer Advocacy: Act in the best interest of the customer. You will champion Percona's expertise ... Percona is proud to be a remote-only and globally dispersed workforce - we have colleagues in more ...

Pop-Up Talent

Customer Success Manager, CSM

Raleigh, NC · Remote

$110K - $130K/yr

Customer Success Manager (CSM) USA Remote * Team: Customer Success * Salary: $110K - $130K MISSION ... The CSM acts as a steward, advocate, and thought partner, ensuring every customer's journey is ...

Linesight

Director - Cost Management

Raleigh, NC · On-site +1

$225K - $250K/yr

Understand and be an advocate for the Linesight culture - encouraging clarity, candor, and openness ... This opportunity is open to remote or hybrid standards. If local to one of our US offices, the ...

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All JobsCustomer Advocate JobsRemote Customer Advocate JobsRemote Customer Advocate Jobs in Raleigh, NC

Remote Customer Advocate information

See Raleigh, NC salary details

$13

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How much do remote customer advocate jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for remote customer advocate in Raleigh, NC is $21.12, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $22.88 per hour, depending on experience, location, and employer.

What is a remote customer advocate?

A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.

What does a remote customer advocate do?

As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.

What are the key skills and qualifications needed to thrive as a remote customer advocate?

To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.

What are popular job titles related to Remote Customer Advocate jobs in Raleigh, NC?

For Remote Customer Advocate jobs in Raleigh, NC, the most frequently searched job titles are:

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The top searched job categories for Remote Customer Advocate jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Remote Customer Advocate jobs?

Cities near Raleigh, NC with the most Remote Customer Advocate job openings:

Remote Customer Advocate jobs near you
Infographic showing various Remote Customer Advocate job openings in Raleigh, NC as of September 2026, with employment types broken down into 88% Full Time, 6% Part Time, and 6% Contract. Highlights an 6% Hybrid, and 94% Remote job distribution, with an average salary of $43,924 per year, or $21.1 per hour.

Remote Travel Customer Service Representative

OR • Remote

Rudyb Travel
See more jobs at Rudyb Travelexternal

$15 - $20.50/hr

Full-time

Re-posted 20 days ago

Job description

About the job

About The Role

Rudyb Travel is seeking a Travel Customer Service Representative (Remote) to support clients throughout every stage of their travel journey. In this client-facing role, you will serve as a trusted point of contact—from initial booking through post-trip follow-up—ensuring a seamless, personalized, and high-quality experience.

This role is ideal for someone who is detail-oriented, service-driven, and passionate about travel, hospitality, and delivering exceptional customer experiences.

Key Responsibilities

  • Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
  • Assist with luxury and leisure travel bookings, including changes, cancellations, and special requests
  • Provide accurate and timely information regarding destinations, travel requirements, and agency policies
  • Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction
  • Proactively follow up with clients before and after travel to ensure a positive experience
  • Address client concerns with empathy, professionalism, and solution-oriented thinking
  • Maintain accurate documentation and update booking systems as required

Qualifications & Skills

  • Excellent verbal and written communication skills
  • Customer service experience (travel, hospitality, or service-related experience preferred)
  • Strong organizational skills and attention to detail
  • Comfortable using technology and learning new systems and booking platforms
  • Reliable, proactive, and able to manage multiple client requests efficiently
  • Genuine interest in travel and helping clients plan memorable experiences

What We Offer

  • 100% remote work environment
  • Flexible scheduling options
  • Opportunities for professional growth within the company
  • Access to travel perks and industry-related discounts
  • Supportive team culture with ongoing training and development

Apply Today

Interested candidates are encouraged to apply today and join our remote travel support team.

Equal Opportunity Employer

Rudyb Travel is an equal opportunity employer committed to diversity and inclusion.

Apply