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Remote Customer Advocate Jobs in Texas (NOW HIRING)

AE Perkins

Customer Advocate

Dallas, TX · On-site +1

$21/hr

Remote-First with In-Person Training: This position is remote following successful completion of ... Position Summary: The Customer Advocate serves as the initial point of contact for plan ...

HMG Careers

Remote Client Sales Advocate

Marshall, TX · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Client Sales Advocate

Pharr, TX · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Client Sales Advocate

Del Rio, TX · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Client Sales Advocate

Mission, TX · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Client Sales Advocate

Uvalde, TX · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Client Sales Advocate

Athens, TX · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Client Sales Advocate

Big Spring, TX · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Client Sales Advocate

Texarkana, TX · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Client Sales Advocate

Edinburg, TX · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Client Sales Advocate

Houston, TX · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Client Sales Advocate

Paris, TX · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Client Sales Advocate

Denison, TX · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Client Sales Advocate

Alice, TX · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Client Sales Advocate

Nacogdoches, TX · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Client Sales Advocate

Lufkin, TX · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Client Sales Advocate

Eagle Pass, TX · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

HMG Careers

Remote Client Sales Advocate

Longview, TX · Remote

$69K/yr

Remote Insurance Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

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All JobsCustomer Advocate JobsRemote Customer Advocate JobsRemote Customer Advocate Jobs in Texas

Remote Customer Advocate information

See Texas salary details

$13

$20

$43

How much do remote customer advocate jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for remote customer advocate in Texas is $20.24, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $21.97 per hour, depending on experience, location, and employer.

What is a remote customer advocate?

A Remote Customer Advocate is responsible for assisting customers with inquiries, resolving issues, and providing support, all while working from a remote location. They communicate through phone, email, or chat to ensure customer satisfaction and troubleshoot problems. This role requires strong communication skills, problem-solving abilities, and empathy to create positive customer experiences. Advocates may also provide feedback to improve products and services.

What does a remote customer advocate do?

As a Remote Customer Advocate, your day typically involves responding to customer inquiries via email, chat, or phone, helping resolve product or service issues, and documenting interactions in the company's CRM system. You'll often collaborate virtually with other team members and departments to address escalated concerns and ensure customers receive timely resolutions. The remote environment offers flexibility, but also requires self-motivation and strong organizational skills to manage workloads independently. You’ll also participate in regular team meetings and ongoing training to stay updated on company policies and product changes.

What are the key skills and qualifications needed to thrive as a remote customer advocate?

To thrive as a Remote Customer Advocate, you need excellent communication skills, problem-solving abilities, and experience in customer service, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, ticketing systems, and web-based communication tools is highly valued. Strong soft skills such as patience, empathy, and effective time management help individuals excel when handling challenging customer interactions remotely. These attributes are vital for consistently delivering high-quality support and maintaining customer satisfaction from a remote setting.

What are the most commonly searched types of Customer Advocate jobs in Texas?

The most popular types of Customer Advocate jobs in Texas are:

What are popular job titles related to Remote Customer Advocate jobs in Texas?

For Remote Customer Advocate jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Customer Advocate jobs in Texas look for?

The top searched job categories for Remote Customer Advocate jobs in Texas are:

What cities in Texas are hiring for Remote Customer Advocate jobs?

Cities in Texas with the most Remote Customer Advocate job openings:

Remote Customer Advocate jobs near you
Infographic showing various Remote Customer Advocate job openings in Texas as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $42,097 per year, or $20.2 per hour.

Customer Advocate

AE Perkins

Dallas, TX • On-site, Remote

$21/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Job description

Candidate Authenticity Statement
We recognize that AI tools are increasingly used in professional settings. However, during our assessment and interview process, we ask candidates to complete all responses independently, without the use of AI-generated assistance.
This ensures we can accurately assess your individual skills, communication style, and problem-solving approach. Submissions or responses that appear AI-generated may be considered misaligned with our evaluation standards.
Remote-First with In-Person Training: This position is remote following successful completion of onboarding. New hires are required to attend two weeks of in-person training at our Carrollton, TX corporate office to ensure a smooth and successful transition into the role.
Position Summary:
The Customer Advocate serves as the initial point of contact for plan participants, assisting them with inquiries related to their benefits, such as Flexible Spending Accounts, Health Savings Accounts, and COBRA. This role requires excellent communication, problem-solving abilities, and a dedication to providing top-tier customer service. Customer Advocates are expected to work effectively in a high-call-volume environment, proactively resolving participant needs, and guiding users through available resources and tools for self-service.
Hours of Operation:
  • Monday - Friday: 7:00 am - 4:00 pm CST or 8:00 am -- 5:00 pm

Principal Duties & Responsibilities:
  • Customer Support:
    • Serve as the first point of contact for participants on inquiries, providing timely and accurate information. (Intermediate)
    • Educate participants on benefits processes, assisting with plan details and HSA investment options to enable self-sufficiency. (Intermediate)
    • Resolve inquiries and issues, striving for first call resolution, including complaint resolution and escalations. (Advanced)
  • Proactive Issue Management:
    • Identify and execute necessary actions for issue resolution, setting clear and achievable expectations with participants. (Intermediate)
    • Document all activities for quality and metrics tracking using the Customer Relationship Management (CRM) system. (Intermediate)
  • Compliance & Professionalism:
    • Maintain professionalism and empathy in interactions, especially during difficult situations, upholding HIPAA and privacy regulations. (Advanced)
    • Display consistent adherence to quality standards and service excellence in alignment with organizational values. (Advanced)

Requirements
Knowledge, Skills, and Abilities Required:
  • Customer Service & Problem Solving:
    • Demonstrated success in customer service, particularly in problem resolution and asking detailed, probing questions. (Advanced)
    • Ability to balance multitasking and customer focus, maintaining responsiveness and professionalism under pressure. (Intermediate)
  • Technology Proficiency:
    • Experience with CRM platforms and cloud-based tools (e.g., Zendesk, Amazon Connect). (Intermediate)
    • Competence in documenting interactions, resolutions, and data for efficient customer follow-up and analysis. (Intermediate)
  • Communication & Empathy:
    • Strong written and verbal communication skills, with the ability to handle sensitive situations with empathy. (Advanced)
    • Attentiveness to customer needs and an ability to anticipate and proactively address potential questions. (Advanced)

Credentials & Experience:
  • Associate's degree or four years of experience in a customer support or service role required.
  • Minimum 2+ years of multi-channel service experience, including chat, phone, and email in a contact center environment.
  • Prior healthcare, benefits administration, or insurance industry experience preferred.
  • Bilingual capabilities are a plus.

Benefits
NOTE: Starting pay for this position is $21.00/HR.
BENEFITS
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • 401(k) Matching
  • Flexible Spending Accounts
  • Health Savings Accounts
  • Disability & Life Insurance
  • Employee Assistance Program
  • LegalShield
  • ID Shield
  • Commuter Reimbursement Plan
  • Tuition Reimbursement
  • Bonus Pay

ADDITIONAL BENEFITS INCLUDE:
  • Wellable membership
  • Telescope Health (telehealth) through Accresa
  • Intellect (mental health) application
  • Employee engagement activities, including voluntary events, raffles, book club, and more!

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