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Remote Inbound Customer Service Representative Jobs in Texas

TAD PGS, Inc.

Call Center Representative

El Paso, TX · Remote

$14/hr

Remote Inbound Customer Service Representative (Work From Home) Position Title: Remote Inbound Customer Service Representative Start Date: July 20 Overview We are seeking professional and customer ...

TAD PGS, Inc.

Call Center Representative

Houston, TX · Remote

$14/hr

... focused Remote Inbound Customer Service Representatives to support a leading wireless ... communications company. In this role, you will handle inbound customer service calls, provide ...

TransPerfect

Customer Service Representative

El Paso, TX · Remote

$14.50 - $19.75/hr

Answering inbound calls from customers ranging from billing to technical support. * Providing clear ... remote interpreting solutions, including over-the-phone interpretation (OPI), video remote ...

TransPerfect

Customer Service Representative

El Paso, TX · Remote

$14.50 - $19.75/hr

Answering inbound calls from customers ranging from billing to technical support. * Providing clear ... remote interpreting solutions, including over-the-phone interpretation (OPI), video remote ...

Afni, Inc.

Remote Customer Service Representative

Austin, TX · Remote

$15.75 - $21.50/hr

You will deliver world-class customer service to inbound callers as well as utilize product ... Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

Afni, Inc.

Remote Customer Service Representative

Austin, TX · On-site +1

$15.75 - $21.50/hr

You will deliver world-class customer service to inbound callers as well as utilize product ... Wisconsin * Iowa What You Need to Thrive in Our Remote Environment: * Cable or Fiber Internet ...

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Remote Inbound Customer Service Representative information

What does a typical workday look like for a Remote Inbound Customer Service Representative?

A typical day in this role involves answering incoming calls from customers, addressing their questions or concerns, and providing solutions or guidance based on company policies. You'll spend most of your time interacting with customers via phone, email, or chat while documenting each interaction in the company's CRM system. While you work independently from home, you'll usually be part of a virtual team, participate in regular check-ins, and have access to a supervisor or team lead for support. The workload and call volume can vary throughout the day, requiring adaptability and strong organizational skills to manage tasks efficiently.

What are the key skills and qualifications needed to thrive in the Remote Inbound Customer Service Representative position, and why are they important?

To excel as a Remote Inbound Customer Service Representative, you should have strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center technology, and sometimes VoIP phone systems is often required. Outstanding representatives exhibit patience, empathy, and the ability to remain calm under pressure. These competencies ensure high-quality customer interactions, efficient issue resolution, and satisfaction in a remote environment.

What is a Remote Inbound Customer Service Representative job?

A Remote Inbound Customer Service Representative handles incoming customer inquiries, orders, or issues via phone, email, or chat while working from home. They assist customers by providing information, resolving problems, and ensuring a positive customer experience. Strong communication skills, patience, and problem-solving abilities are essential for this role. Many companies provide training and necessary software to help representatives succeed. This position often requires a stable internet connection, a quiet workspace, and availability to work scheduled shifts.

What are popular job titles related to Remote Inbound Customer Service Representative jobs in Texas? For Remote Inbound Customer Service Representative jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Remote Inbound Customer Service Representative jobs in Texas look for? The top searched job categories for Remote Inbound Customer Service Representative jobs in Texas are:
What cities in Texas are hiring for Remote Inbound Customer Service Representative jobs? Cities in Texas with the most Remote Inbound Customer Service Representative job openings:
Remote Inbound Customer Service Representative jobs near you
Infographic showing various Remote Inbound Customer Service Representative job openings in Texas as of July 2026, with employment types broken down into 79% Full Time, 18% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution.
Call Center Representative

Call Center Representative

TAD PGS, Inc.

El Paso, TX • Remote

$14/hr

Contractor

Medical, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

We have an outstanding Contract position for a Call Center Representative to join a leading Company located in the  TX, TN, OK surrounding area.

Pay Rate: $14/hr.
Remote Inbound Customer Service Representative (Work From Home)
Position Title: Remote Inbound Customer Service Representative
 Start Date: July 20
Overview
We are seeking professional and customer-focused Remote Inbound Customer Service Representatives to support a leading wireless communications company. In this role, you will handle inbound customer service calls, provide accurate information, resolve customer inquiries, and deliver an exceptional customer experience.
This is a fully remote opportunity for individuals with strong communication skills, excellent listening abilities, and a passion for helping customers.
Essential Job Functions
  • Answer inbound customer service calls in a professional and courteous manner
  • Follow all scripts, procedures, and client guidelines
  • Provide customers with accurate information and solutions
  • Offer additional resources and assistance as appropriate
  • Document customer interactions accurately and thoroughly
  • Escalate issues when necessary following established procedures
  • Maintain daily communication with supervisors and team leads
  • Protect confidential customer information and comply with all privacy and security requirements
  • Meet quality, attendance, and performance expectations
Project Details
Required Training - Mandatory Attendance 
Training Dates: July 20 - July 31
Training Schedule:
  • Monday - Friday
  • 9:00 AM - 5:00 PM CST
Operating Hours
The call center operates 7 days per week.
Required Availability for this role:
  • Monday - Friday: 12:00 PM - 10:00 PM EST
  • Saturday - Sunday: 10:00 AM - 7:00 PM EST
Minimum Qualifications
  • Prior customer service or call center experience preferred
  • Experience handling customers with professionalism, diplomacy, and empathy
  • Exceptional active listening skills
  • Excellent verbal and written communication skills
  • Strong problem-solving abilities
  • Ability to troubleshoot issues and escalate when necessary
  • Ability to conduct conversations professionally while demonstrating emotional and cultural awareness
  • Strong attendance and reliability
Language Requirements
Candidates must possess a high level of English language proficiency.
Communication must be:
  • Articulate
  • Highly intelligible
  • Delivered with clear pronunciation and enunciation
  • Professional and customer-focused
Technical Requirements
To be eligible for this opportunity, candidates must have the following equipment:
Computer Requirements
  • Windows PC running Windows 10 or Windows 11
  • Minimum 8 GB RAM (DDR4 or DDR5)
  • Minimum Quad-Core Processor
Required Equipment
  • USB Wired Headset
  • Dual Monitors
  • Wired Internet Connection
Internet Requirements
  • Minimum Internet Speed: 80 Mbps Download / 15 Mbps Upload
 
Not Permitted
The following equipment and internet connections cannot be used:
  • MacBooks
  • Chromebooks
  • Virtual Machines
  • Satellite Internet
  • Mobile Hotspots
  • MiFi Devices
  • Wireless AC Wall Plug-In Extenders
  • Repeaters
  • Boosters
  • Pods
Technical Assessment Requirement
Jarvis System Test
All candidates must successfully complete and pass the Jarvis Technical Assessment.
Jarvis is a PC diagnostic tool that verifies:
  • Internet Speed
  • Processor Requirements
  • Memory Requirements
Deadline to Complete and Pass: 9:00 AM on July 16
Candidates who do not successfully complete the Jarvis testing process by the deadline may not be eligible to continue in the hiring process.
Why Join Us?
  • Work from home
  • Ongoing assignment
  • Supportive training program
  • Opportunity to work with a leading wireless communications provider
  • Fast-paced and customer-focused environment
Apply today and take the next step toward joining our remote customer service team!
 
 
 Benefits offered vary by contract. Depending on your temporary assignment, benefits may include direct deposit, free career counseling services, 401(k), select paid holidays, short-term disability insurance, skills training, employee referral bonus, and affordable medical coverage plan, and DailyPay (in some locations). For a full description of benefits available to you, be sure to talk with your recruiter.

Military connected talent encouraged to apply.

VEVRAA Federal Contractor / Request Priority Protected Veteran Referrals / Equal Opportunity Employer / Veterans / Disabled 

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit http://www.tadpgs.com/candidate-privacy/ or https://pdsdefense.com/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance
Education:H.S. diploma or equivalentEmployment Type: CONTRACTOR

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