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Customer Advocate Jobs in Indiana (NOW HIRING)

Champion Windows

Customer Advocate

Evansville, IN · On-site

In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions. Your ...

Carrington

Customer Advocate Specialist

Westfield, IN · On-site

$22 - $26/hr

The Mortgage Customer Advocate Specialist will be responsible for providing general office administrative and support tasks to the legal department to ensure proper tracking and organization of ...

Elkhart County Government

Client Advocate

Goshen, IN · On-site

$28.58 - $31.75/hr

CLIENT ADVOCATE DEPARTMENT: Public Defender HIRING RANGE: $28.58-$31.75/hour based on education and position related experience. Longevity pay after 3 years. BENEFITS OFFERED: Health, Dental, Vision ...

Elkhart County Government

Client Advocate

Goshen, IN · On-site

$28.58 - $31.75/hr

Professional/Client Advocate Date Posted: 7/30/2026 Location: Public Defender Date Available: ASAP Closing Date: Until Filled CLIENT ADVOCATE DEPARTMENT: Public Defender HIRING RANGE: $28.58-$31.75 ...

Flotec

Be Seen First

Customer Service Advocate - Medical Device Manufacturing

Avon, IN · On-site

$40K - $60K/yr

Customer Service Advocate - Medical Device Manufacturing Company Overview Flotec is an Indianapolis-based medical device manufacturer specializing in respiratory and oxygen delivery equipment. We ...

Bloom Insurance

Health Plan Advocate

Bloomington, IN · On-site +1

... customer-focused Health Plan Advocate (HPA) to serve as the first point of contact for ... This role is responsible for triaging calls, resolving customer service issues, supporting ...

Carvana

Customer Service Delivery Advocate

Plainfield, IN · On-site

$19 - $21/hr

We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one ...

Kendall Group

Customer Success Advocate

Fort Wayne, IN · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

Kendall Group

Customer Success Advocate

Fort Wayne, IN · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

Kendall Group

Customer Success Advocate

Fort Wayne, IN · On-site

Reporting to the Solution Consultants Manager, the Customer Success Advocate is a key member of the Contract Sales Team. The person in this role will function as the bridge between our sales team and ...

Youth Advocate Programs

Advocate

Indianapolis, IN · On-site

$39K/yr

Non-Exempt Summary of the Position: Full -Time Hourly Advocate position serving youth and families throughout Marion County is available. * Applicant must be dependable, committed, and able to serve ...

Youth Advocate Programs

Advocate

Indianapolis, IN · On-site

$18/hr

The Primary responsibilities of the Advocate are to initiate, organize, plan, develop and implement direct advocacy services to assigned participants and their families. * All service plans will be ...

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All JobsCustomer Advocate JobsCustomer Advocate Jobs in Indiana

Customer Advocate information

See Indiana salary details

$13

$20

$44

How much do customer advocate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer advocate in Indiana is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $22.40 per hour, depending on experience, location, and employer.

What is the difference between Customer Advocate vs Customer Service Representative?

AspectCustomer AdvocateCustomer Service Representative
CredentialsTypically requires communication skills, problem-solving, and sometimes certifications in customer relationsRequires communication skills, basic computer skills, and customer service training
Work EnvironmentOften involves advocacy, resolving complex issues, and liaising with multiple departmentsPrimarily handles inbound calls, emails, and direct customer interactions
Employer & Industry UsageUsed in healthcare, finance, and corporate sectors focusing on customer support and advocacyCommon across retail, telecom, and service industries for general customer support

While both roles focus on customer interactions, a Customer Advocate typically handles complex issues and advocates for the customer within the organization, whereas a Customer Service Representative manages routine inquiries and support tasks. The roles overlap in communication skills but differ in scope and responsibilities.

What is a customer advocate?

A customer advocate is a person that is responsible for determining what is best for the customers of a specific company or organization. As a customer advocate, you are a specialized part of the customer service department whose main duty is to act as a liaison between the customer and the business. Your job is to ensure that products, services, and interactions are tailored to meet the individual customers' needs rather than just enforcing the company line. A good customer advocate has excellent communication skills. Additional qualifications include a bachelor’s degree in law or a field related to your industry and experience in customer service.

What are the key skills and qualifications needed to thrive as a customer advocate, and why are they important?

To thrive as a Customer Advocate, you need strong problem-solving abilities, product knowledge, and customer service experience, often supported by a high school diploma or higher. Familiarity with CRM systems, helpdesk software, and communication tools is typically required. Outstanding interpersonal skills, patience, and active listening help build trust and effectively resolve customer concerns. These competencies are crucial for ensuring customer satisfaction, loyalty, and positive brand reputation.

What are common challenges faced by customer advocates, and how can they effectively address them?

Customer Advocates often encounter challenges such as managing difficult customer interactions, resolving complex issues efficiently, and balancing the interests of both the customer and the company. To address these, it's important to develop strong communication and problem-solving skills, remain patient and empathetic, and stay knowledgeable about company products and policies. Effective Customer Advocates also collaborate closely with other teams like technical support and sales to ensure customer concerns are resolved promptly and thoroughly.

Can you get a job as a customer advocate?

Yes, you can get a job as a customer advocate, which typically involves assisting customers, resolving issues, and ensuring satisfaction. Employers often look for strong communication skills, patience, and familiarity with customer service tools or CRM systems. Entry-level positions may require a high school diploma, while advanced roles might prefer relevant experience or certifications.
More about Customer Advocate jobs
What are the most commonly searched types of Customer Advocate jobs in Indiana? The most popular types of Customer Advocate jobs in Indiana are:
What are popular job titles related to Customer Advocate jobs in Indiana? For Customer Advocate jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Advocate jobs in Indiana look for? The top searched job categories for Customer Advocate jobs in Indiana are:
What are popular job titles related to Customer Advocate jobs in IN? For Customer Advocate jobs in IN, the most frequently searched job titles are:
Customer Advocate jobs near you
Infographic showing various Customer Advocate job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,997 per year, or $20.7 per hour.

Customer Advocate

Champion Windows

Evansville, IN • On-site

Full-time

Re-posted 3 days ago

Job description

If you are a motivated and energetic individual with strong customer service skills, join the Champion Windows team! We are looking for a driven individual to provide excellent customer service both in person and over the phone. In your role as Customer Service Advocate you will assist the Office Manager with administrative duties including but not limited to: sales, customer service and basic accounting functions.

Your specific duties as a Customer Service Advocate will include:

  • Greet customers within the showroom
  • Answer phones and forward calls to the appropriate individual
  • Schedule appointments over the phone including in-home consultations, final measurements, installations, and services  
  • Assist in payment collection/invoicing
  • Generate daily summary reports
  • Perform data entry and update Customer Service Database
  • Additional administrative duties as needed

Job Requirements:

As a Customer Service Advocate, you must have excellent communication skills, and the ability to excel in a team environment. Strong customer service skills are crucial for your success in this role.

Specific qualifications for the Customer Service Advocate position include:

  • High School Diploma or GED equivalent
  • Proficient in Microsoft Office Suite (Word, Excel, Access)
  • Excellent written and oral communication
  • Ability to type a minimum of 40 WMP
  • Customer service and multi-line phone experience preferred
  • Dependability-consistently at work on time, follows instructions, responds to management direction and solicits feedback to improve performance
  • Quality control-demonstrates accuracy and thoroughness and monitors work to ensure quality

 Champion Window is an Equal Employment Opportunity Employer

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