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Customer Advocate Jobs in Indiana (NOW HIRING)

Youth Advocate Programs

Advocate

Fort Wayne, IN · On-site

$18/hr

The Primary responsibilities of the Advocate are to initiate, organize, plan, develop and implement direct advocacy services to assigned participants and their families. * All service plans will be ...

Youth Advocate Programs

Advocate

South Bend, IN · On-site

$17/hr

The Primary responsibilities of the Advocate are to initiate, organize, plan, develop and implement direct advocacy services to assigned participants and their families. * All service plans will be ...

Knowledge Services

Employer Advocate

Indianapolis, IN

$22/hr

This position supports the services and plan administration efforts provided to those customers. Employer Advocate Primary responsibilities include - • Review and process information submitted by ...

Knowledge Services

Employer Advocate

Indianapolis, IN · On-site

$22/hr

This position supports the services and plan administration efforts provided to those customers. Employer Advocate Primary responsibilities include - • Review and process information submitted by ...

Mobile Link

Sales Advocate (62278)

Columbus, IN · On-site

$25K - $50K/yr

Sales Advocates serve our customers by providing the right solutions for their needs. We provide a career path that is truly defined to offer maximum potential for upward mobility into leadership.

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Sales Advocate (60572)

Connersville, IN · On-site

$25K - $40K/yr

Sales Advocates serve our customers by providing the right solutions for their needs. We provide a career path that is truly defined to offer maximum potential for upward mobility into leadership.

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Sales Advocate (62279)

Clarksville, IN · On-site

$25K - $50K/yr

Sales Advocates serve our customers by providing the right solutions for their needs. We provide a career path that is truly defined to offer maximum potential for upward mobility into leadership.

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Showing results 21-40

All JobsCustomer Advocate JobsCustomer Advocate Jobs in Indiana

Customer Advocate information

See Indiana salary details

$13

$20

$44

How much do customer advocate jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for customer advocate in Indiana is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $22.40 per hour, depending on experience, location, and employer.

What is the difference between Customer Advocate vs Customer Service Representative?

AspectCustomer AdvocateCustomer Service Representative
CredentialsTypically requires communication skills, problem-solving, and sometimes certifications in customer relationsRequires communication skills, basic computer skills, and customer service training
Work EnvironmentOften involves advocacy, resolving complex issues, and liaising with multiple departmentsPrimarily handles inbound calls, emails, and direct customer interactions
Employer & Industry UsageUsed in healthcare, finance, and corporate sectors focusing on customer support and advocacyCommon across retail, telecom, and service industries for general customer support

While both roles focus on customer interactions, a Customer Advocate typically handles complex issues and advocates for the customer within the organization, whereas a Customer Service Representative manages routine inquiries and support tasks. The roles overlap in communication skills but differ in scope and responsibilities.

What is a customer advocate?

A customer advocate is a person that is responsible for determining what is best for the customers of a specific company or organization. As a customer advocate, you are a specialized part of the customer service department whose main duty is to act as a liaison between the customer and the business. Your job is to ensure that products, services, and interactions are tailored to meet the individual customers' needs rather than just enforcing the company line. A good customer advocate has excellent communication skills. Additional qualifications include a bachelor’s degree in law or a field related to your industry and experience in customer service.

What are the key skills and qualifications needed to thrive as a customer advocate, and why are they important?

To thrive as a Customer Advocate, you need strong problem-solving abilities, product knowledge, and customer service experience, often supported by a high school diploma or higher. Familiarity with CRM systems, helpdesk software, and communication tools is typically required. Outstanding interpersonal skills, patience, and active listening help build trust and effectively resolve customer concerns. These competencies are crucial for ensuring customer satisfaction, loyalty, and positive brand reputation.

What are common challenges faced by customer advocates, and how can they effectively address them?

Customer Advocates often encounter challenges such as managing difficult customer interactions, resolving complex issues efficiently, and balancing the interests of both the customer and the company. To address these, it's important to develop strong communication and problem-solving skills, remain patient and empathetic, and stay knowledgeable about company products and policies. Effective Customer Advocates also collaborate closely with other teams like technical support and sales to ensure customer concerns are resolved promptly and thoroughly.

Can you get a job as a customer advocate?

Yes, you can get a job as a customer advocate, which typically involves assisting customers, resolving issues, and ensuring satisfaction. Employers often look for strong communication skills, patience, and familiarity with customer service tools or CRM systems. Entry-level positions may require a high school diploma, while advanced roles might prefer relevant experience or certifications.
More about Customer Advocate jobs
What are the most commonly searched types of Customer Advocate jobs in Indiana? The most popular types of Customer Advocate jobs in Indiana are:
What are popular job titles related to Customer Advocate jobs in Indiana? For Customer Advocate jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Advocate jobs in Indiana look for? The top searched job categories for Customer Advocate jobs in Indiana are:
What are popular job titles related to Customer Advocate jobs in IN? For Customer Advocate jobs in IN, the most frequently searched job titles are:
Customer Advocate jobs near you
Infographic showing various Customer Advocate job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,997 per year, or $20.7 per hour.

Advocate

Youth Advocate Programs

Fort Wayne, IN • On-site

$18/hr

Part-time

Dental, Vision, Retirement

Re-posted 4 days ago

Job description

Status: Part-Time Hourly FLSA Classification: Non-Exempt
Summary of the Position: Hourly, Part-Time positions serving youth and families throughout Elkhart County - Fort Wayne are are available.
  • Applicant must be dependable, committed, and able to serve as a positive role model for youth in the community, school and home settings.
  • The Primary responsibilities of the Advocate are to initiate, organize, plan, develop and implement direct advocacy services to assigned participants and their families.
  • All service plans will be based on a strength-based approach using the wrap around model.
  • This position offers flexible hours, competitive weekly pay and activity reimbursement

Hourly Rate: $18.00
Availability: Flexible Hours; May requires some evenings and weekend.
Qualifications/Requirements:
  • High School Diploma or equivalent is required.
  • Experience in community work and knowledge of community resources.
  • Experience working with at-risk youth
  • Proficiency in computer skills; experience using an electronic health record (EHR) is a plus.
  • Strong communication and interpersonal skills
  • Requires reliable transportation, valid driver's license, and current auto insurance coverage. (must be able to provide an Auto Declaration document)
  • Bilingual (Spanish Speaking) is a plus.

Benefits Available:
  • Voluntary Dental
  • Voluntary Vision
  • UNUM Supplemental Insurance
  • 403(b) Retirement Savings Plan
  • Employee Assistance Program (EAP)
  • Pet Insurance
  • Direct Deposit
  • Competitive Weekly Pay
  • Flexible Schedule

Youth Advocate Programs, Inc. is an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment based on individual merit, skills, and qualifications, without regard to race, age, color, ancestry, national origin, religion, sex, military or veteran status, or disability or any other status protected by the laws or regulations in the locations where YAP operates. YAP will not tolerate discrimination or harassment based on any of these characteristics.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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