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Customer Advocate Jobs in Indiana (NOW HIRING)

Knowledge Services

Employer Advocate

Indianapolis, IN · On-site

$22/hr

This position supports the services and plan administration efforts provided to those customers. Employer Advocate Primary responsibilities include - • Review and process information submitted by ...

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Sales Advocate (62278)

Columbus, IN · On-site

$25K - $50K/yr

Sales Advocates serve our customers by providing the right solutions for their needs. We provide a career path that is truly defined to offer maximum potential for upward mobility into leadership.

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Sales Advocate (62279)

Clarksville, IN · On-site

$25K - $50K/yr

Sales Advocates serve our customers by providing the right solutions for their needs. We provide a career path that is truly defined to offer maximum potential for upward mobility into leadership.

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Sales Advocate (60572)

Connersville, IN · On-site

$25K - $40K/yr

Sales Advocates serve our customers by providing the right solutions for their needs. We provide a career path that is truly defined to offer maximum potential for upward mobility into leadership.

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Bilingual Sales Advocate (64086)

Seymour, IN · On-site

$30K - $40K/yr

Sales Advocates serve our customers by providing the right solutions for their needs. We provide a career path that is truly defined to offer maximum potential for upward mobility into leadership.

Deaconess

PRN Patient Access Advocate

Evansville, IN · On-site

$17 - $22/hr

The Patient Access Advocate serves as the first point of contact for patients, providing exceptional customer service while managing registration, insurance verification, payment collection, and ...

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Showing results 41-60

All JobsCustomer Advocate JobsCustomer Advocate Jobs in Indiana

Customer Advocate information

See Indiana salary details

$13

$20

$44

How much do customer advocate jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer advocate in Indiana is $20.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $22.40 per hour, depending on experience, location, and employer.

What is a customer advocate?

A customer advocate is a person that is responsible for determining what is best for the customers of a specific company or organization. As a customer advocate, you are a specialized part of the customer service department whose main duty is to act as a liaison between the customer and the business. Your job is to ensure that products, services, and interactions are tailored to meet the individual customers' needs rather than just enforcing the company line. A good customer advocate has excellent communication skills. Additional qualifications include a bachelor’s degree in law or a field related to your industry and experience in customer service.

What are the key skills and qualifications needed to thrive as a customer advocate, and why are they important?

To thrive as a Customer Advocate, you need strong problem-solving abilities, product knowledge, and customer service experience, often supported by a high school diploma or higher. Familiarity with CRM systems, helpdesk software, and communication tools is typically required. Outstanding interpersonal skills, patience, and active listening help build trust and effectively resolve customer concerns. These competencies are crucial for ensuring customer satisfaction, loyalty, and positive brand reputation.

What are common challenges faced by customer advocates, and how can they effectively address them?

Customer Advocates often encounter challenges such as managing difficult customer interactions, resolving complex issues efficiently, and balancing the interests of both the customer and the company. To address these, it's important to develop strong communication and problem-solving skills, remain patient and empathetic, and stay knowledgeable about company products and policies. Effective Customer Advocates also collaborate closely with other teams like technical support and sales to ensure customer concerns are resolved promptly and thoroughly.

What is the difference between Customer Advocate vs Customer Service Representative?

AspectCustomer AdvocateCustomer Service Representative
CredentialsTypically requires communication skills, problem-solving, and sometimes certifications in customer relationsRequires communication skills, basic computer skills, and customer service training
Work EnvironmentOften involves advocacy, resolving complex issues, and liaising with multiple departmentsPrimarily handles inbound calls, emails, and direct customer interactions
Employer & Industry UsageUsed in healthcare, finance, and corporate sectors focusing on customer support and advocacyCommon across retail, telecom, and service industries for general customer support

While both roles focus on customer interactions, a Customer Advocate typically handles complex issues and advocates for the customer within the organization, whereas a Customer Service Representative manages routine inquiries and support tasks. The roles overlap in communication skills but differ in scope and responsibilities.

More about Customer Advocate jobs

What are the most commonly searched types of Customer Advocate jobs in Indiana?

The most popular types of Customer Advocate jobs in Indiana are:

What are popular job titles related to Customer Advocate jobs in Indiana?

For Customer Advocate jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Customer Advocate jobs in Indiana look for?

The top searched job categories for Customer Advocate jobs in Indiana are:

What are popular job titles related to Customer Advocate jobs in IN?

For Customer Advocate jobs in IN, the most frequently searched job titles are:

Customer Advocate jobs near you
Infographic showing various Customer Advocate job openings in Indiana as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $42,997 per year, or $20.7 per hour.

Customer Experience Truck Fleet Advocate

TransChicago Truck Group

Gary, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

Job description

At TransChicago Truck Group, we keep the trucks and people that power our economy rolling. We’re a full-service commercial truck dealership representing Freightliner and Western Star by providing sales, service, and parts for a wide variety of business throughout the Chicagoland area. We’re a family-owned, fast-growing dealership group that values curiosity, teamwork, and growth. If you’re the kind of person who likes to learn by doing and see the impact of your work every day, you’ve found the right spot.
TransChicago is looking for a Customer Experience (CX) Fleet Advocate who will be responsible for facilitating timely communication and repair progress updates to customers. Partnering with our customer base, this role will provide continuous feedback and access to repairs by communicating with the repair facilities enabling effective fleet management operations by our customers.
Essential Functions & Responsibilities:

  • Review estimates and repairs for correct warranty processing.
  • Seek policy assistance when merited.
  • Track failure patterns and pursue resolutions.
  • Partner with location Service teams to guide and expedite truck repairs.
  • Coordinate expediated parts orders, technical and field support, as needed.
  • Monitor trucks down for activity.
  • Track and expedite campaigns.
  • Meet with customers to explain repairs.
  • Train customers on proper maintenance, inspection, new technologies and continuing education.
  • Support customer maintenance programs.
  • Review invoices for accuracy.
  • Provide customer technician and driver training on site.
  • Virtual technician and connectivity follow up.
  • Review PDI/NTP work in process and follow up.
  • Account set up and support
  • Quality/factory interface
  • Direct warranty: parts, CPW, etc.
Education and/or required experience:
  • 8+ years of sales experience, product support, or technical product knowledge.
  • 1+ years of experience as a technical support lead, such as Lead Technician.

Compensation & Benefits:
  • Compensation: $60,000-$75,000 base salary. Compensation will be determined based on experience, competencies, certifications, and education.
  • Benefits:
    • Medical Insurance
    • Vision Insurance
    • Dental Insurance
    • Life and AD&D Insurance
    • Disability Insurance
    • Flexible Spending Account (FSA)
    • 401(k) with company match
    • Paid Time Off (PTO)
    • Paid Sick Time
    • Paid Holidays
    • Additional voluntary benefits: We also offer a variety of other benefits including an Employee Assistance Program (EAP), Accident Coverage, Critical Illness, Cancer Insurance, Pet Insurance, and Identity Theft Insurance

TransChicago Truck Group is committed to a diverse and inclusive workplace. TransChicago is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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