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Associate Customer Success Representative Jobs in Indiana

LEDVANCE

Customer Success Representative

Westfield, IN · On-site

We are seeking a proactive and analytical Customer Success Representative to manage and grow our key customer accounts. In this role, you will act as a strategic partner to our key US Trade, Retail ...

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Associate Customer Success Representative information

What is an Associate Customer Success Representative?

An Associate Customer Success Representative is an entry-level professional who assists customers in using a company's products or services effectively. Their main responsibilities include onboarding new clients, addressing customer inquiries, providing product guidance, and ensuring overall customer satisfaction. They act as a bridge between the customer and the company, helping to resolve issues, gather feedback, and contribute to customer retention. Typically, they work closely with sales, support, and product teams to deliver a positive customer experience.

What does a customer success associate do?

A customer success associate helps clients use a company's products or services effectively by providing support, onboarding, and ongoing assistance. They often communicate via phone, email, or chat, and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as an Associate Customer Success Representative, and why are they important?

To thrive as an Associate Customer Success Representative, you need strong communication, problem-solving, and relationship-building skills, often supported by a bachelor's degree or relevant customer service experience. Familiarity with CRM tools like Salesforce or Zendesk and basic proficiency in data analysis or ticketing systems are typically required. Outstanding active listening, empathy, and adaptability help individuals excel in addressing diverse client needs and fostering positive interactions. These skills are crucial for ensuring customer satisfaction, driving retention, and supporting business growth in a competitive environment.

What is a customer success associate's salary?

The salary for a Customer Success Associate typically ranges from $45,000 to $65,000 annually, depending on experience, location, and company size. Entry-level roles may start lower, while experienced associates or those in high-demand regions can earn more, often supplemented with performance bonuses or benefits.

Do CSMs make good money?

Customer Success Managers (CSMs) typically earn a salary that ranges from $50,000 to $100,000 annually, depending on experience, industry, and location. Many CSMs also receive performance bonuses or commissions, which can increase total compensation. Skills in communication, CRM tools, and client management are important for higher earning potential.

What are some common challenges faced by Associate Customer Success Representatives, and how can they be overcome?

Associate Customer Success Representatives often encounter challenges such as managing a high volume of customer inquiries, addressing diverse client needs, and ensuring timely follow-up on support requests. To overcome these challenges, it's important to develop strong organizational skills, leverage customer relationship management (CRM) tools, and actively communicate with both customers and internal teams. Collaborating closely with account managers and support specialists can also help resolve complex issues more efficiently and provide a seamless customer experience.

What qualifications are needed for a CSM role?

A Customer Success Manager (CSM) role typically requires a bachelor's degree in business, communications, or a related field. Relevant skills include strong communication, problem-solving, and customer relationship management, often supported by experience with CRM tools like Salesforce. Certifications such as Certified Customer Success Manager (CCSM) can enhance prospects, and prior experience in sales, support, or account management is beneficial.
What are the most commonly searched types of Customer Success Representative jobs in Indiana? The most popular types of Customer Success Representative jobs in Indiana are:
Associate Customer Success Representative jobs near you

Customer Success Representative

LEDVANCE

Westfield, IN • On-site

Other

Posted yesterday

Job description

LEDVANCE is a worldwide leader in innovative lighting products as well as intelligent and connected lighting solutions (Smart Home). The company emerged from the classical lighting business of SYLVANIA and combines traditional general illumination with modern, forward-looking lighting technology.


LEDVANCE has very stable, long-standing customer relationships and a powerful distribution network with excellent market access around the globe. We know all the requirements of the general illumination market and cater for the individual demands of our direct and indirect customers.


We are seeking a proactive and analytical Customer Success Representative to manage and grow our key customer accounts. In this role, you will act as a strategic partner to our key US Trade, Retail, and Ecommerce Customers. You will collaborate cross-functionally to ensure customer success while identifying opportunities for growth, efficiencies and optimization.


Key Responsibilities Include:

  • Oversee day-to-day account management activities, ensuring accuracy, responsiveness, and high service levels
  • Manage and support Key Accounts across multiple channels, including Retail Managed Accounts, Key Trade Accounts, and Ecommerce customers
  • Manage ongoing relationships with third-party networks and platforms (e.g., Rithum, SPS Commerce), ensuring data accuracy, order flow, and issue resolution
  • Provide project and order support, coordinating internally to ensure timely execution, fulfillment, and customer satisfaction
  • Support Made-To-Order (MTO) and Poles programs by coordinating requirements and ensuring alignment between customer needs and internal teams
  • Help to maintain and update Customer Master data, ensuring accuracy across systems, platforms, and reporting tools
  • Meet or exceed performance metrics such as response time, customer satisfaction, and quality standards
  • Maintain a positive, empathetic, and solution-oriented approach in all interactions


Qualifications Include:

  • High School diploma plus minimum 3 years relevant experience required. AS preferred.
  • Excellent verbal and written communication skills
  • Strong analytical skills with the ability to interpret data and translate insights into action
  • Experience managing key or strategic customer accounts


Preferred Skills & Competencies:

  • Strategic thinking with a customer-first mindset
  • Ability to manage multiple accounts and priorities effectively
  • Strong problem-solving and critical thinking skills
  • Advanced experience with Excel preferred


Other:

  • Relocation and/or work sponsorship are not available with this position.
  • Hours are Monday - Friday, 8:00 to 5:00 PM, with up to three days per week remote.

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