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Customer Service Insurance Jobs in Indiana (NOW HIRING)

OSCAR C MITSON INSURANCE

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Customer Service Agent

Fort Wayne, IN · On-site

$30K - $35K/yr

The Customer Service Agent plays a vital role in supporting customers through various communication ... Insurance license preferred but not required * Strong communication skills * Proven active ...

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Customer Service Insurance information

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$9

$17

$25

How much do customer service insurance jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for customer service insurance in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What are Customer Service Insurance representatives?

Customer Service Insurance representatives are professionals who assist policyholders and potential customers with inquiries related to insurance products, policy details, claims, billing, and coverage options. They serve as the primary point of contact between insurance companies and clients, helping to resolve issues, answer questions, and ensure customer satisfaction. These representatives may work for insurance agencies, brokers, or directly for insurance companies, and are often available via phone, email, or online chat.

What are the key skills and qualifications needed to thrive as a Customer Service Insurance representative, and why are they important?

To thrive as a Customer Service Insurance representative, you need a solid understanding of insurance products, strong problem-solving abilities, and often a high school diploma or relevant certification. Familiarity with customer relationship management (CRM) software, policy management systems, and sometimes state-specific insurance licensing is typical. Outstanding communication, patience, and conflict resolution skills help you handle client inquiries and resolve issues effectively. These skills are crucial to building trust, ensuring customer satisfaction, and maintaining compliance in a regulated industry.

What is the difference between Customer Service Insurance vs Insurance Claims Specialist?

AspectCustomer Service InsuranceInsurance Claims Specialist
Required CredentialsHigh school diploma; insurance-related certificationsHigh school diploma; claims processing certifications
Work EnvironmentOffice, call centers, customer support centersOffice, claims processing departments
Employer & Industry UsageInsurance companies, agenciesInsurance companies, third-party claims firms
Common Search & ComparisonCustomer support roles in insuranceClaims processing and adjustment roles

Customer Service Insurance focuses on assisting clients with policy inquiries, billing, and general support. Insurance Claims Specialists handle the evaluation and processing of claims after incidents. While both roles require insurance knowledge and customer interaction, Claims Specialists are more involved in claims assessment and documentation, whereas Customer Service Insurance emphasizes ongoing client support.

What are some common challenges faced by customer service representatives in the insurance industry, and how can they overcome them?

Customer service representatives in the insurance sector often encounter challenges such as explaining complex policy details to clients, handling sensitive situations like claims or denials, and managing high call volumes. To overcome these, it's important to stay updated on product knowledge, practice empathetic communication, and utilize available support resources such as knowledge bases or team collaboration tools. Building strong problem-solving skills and seeking feedback from peers or supervisors can also help in navigating difficult interactions and improving overall service quality.
What are the most commonly searched types of Customer Service Insurance jobs in Indiana? The most popular types of Customer Service Insurance jobs in Indiana are:
What are popular job titles related to Customer Service Insurance jobs in Indiana? For Customer Service Insurance jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Customer Service Insurance jobs in Indiana look for? The top searched job categories for Customer Service Insurance jobs in Indiana are:
What cities in Indiana are hiring for Customer Service Insurance jobs? Cities in Indiana with the most Customer Service Insurance job openings:
Customer Service Insurance jobs near you
Infographic showing various Customer Service Insurance job openings in Indiana as of June 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $37,204 per year, or $17.9 per hour.

Customer Service Agent

OSCAR C MITSON INSURANCE

Fort Wayne, IN • On-site

$30K - $35K/yr

Full-time

Posted 8 days ago

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Job description

The Customer Service Agent plays a vital role in supporting customers through various communication channels including phone, email, and in-person interactions. Working within a small team of 1-5 members, this role primarily operates during day shifts to ensure timely and effective resolution of customer inquiries and issues.

Responsibilities

  • Provide timely and accurate customer support via phone, email, and in-person
  • Communicate clearly and professionally to resolve customer questions and concerns
  • Listen actively to understand customer needs and offer appropriate solutions
  • Document interactions and maintain records of customer communications
  • Collaborate with team members to improve service quality and customer satisfaction

Preferred Qualifications

  • 1+ years of experience in customer service
  • Insurance license preferred but not required
  • Strong communication skills
  • Proven active listening abilities