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Construction Customer Service Jobs (NOW HIRING)

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

KB Home

Superintendent/Construction Manager

Santa Rosa, CA · On-site

$95K - $110K/yr

Strive for superior customer service and ensure all home deliveries are 100% complete and signed off by the homebuyer. * Resolve customer or construction concerns, conduct orientations with buyers ...

KB Home

Superintendent/Construction Manager

Santa Rosa, CA · On-site

$95K - $110K/yr

Strive for superior customer service and ensure all home deliveries are 100% complete and signed off by the homebuyer. * Resolve customer or construction concerns, conduct orientations with buyers ...

KB Home

Superintendent/Construction Manager

Marysville, WA · On-site

$90K - $120K/yr

Strive for superior customer service and ensure all home deliveries are 100% complete and signed off by the homebuyer. * Resolve customer or construction concerns, conduct orientations with buyers ...

KB Home

Superintendent/Construction Manager

Marysville, WA · On-site

$90K - $120K/yr

Strive for superior customer service and ensure all home deliveries are 100% complete and signed off by the homebuyer. * Resolve customer or construction concerns, conduct orientations with buyers ...

KB Home

Superintendent/Construction Manager

Santa Rosa, CA · On-site

$95K - $110K/yr

Strive for superior customer service and ensure all home deliveries are 100% complete and signed off by the homebuyer. * Resolve customer or construction concerns, conduct orientations with buyers ...

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How much do construction customer service jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for construction customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Construction Customer Service representatives?

Construction Customer Service representatives act as the main point of contact between construction companies and their clients or homeowners after a project is completed. They handle inquiries, address concerns or complaints, and coordinate repairs or warranty work as needed. Their goal is to ensure client satisfaction by resolving issues efficiently and maintaining positive relationships throughout the warranty period or beyond.

What are the key skills and qualifications needed to thrive as a Construction Customer Service Representative, and why are they important?

To thrive as a Construction Customer Service Representative, you need strong knowledge of construction processes, customer support experience, and typically a high school diploma or equivalent. Familiarity with CRM software, project management tools, and basic construction documentation systems is important for handling inquiries and tracking projects. Excellent communication, problem-solving skills, and the ability to manage multiple tasks under pressure distinguish top performers in this role. These skills and qualities are essential for ensuring client satisfaction, efficient project coordination, and the resolution of issues in a timely manner.

What is the difference between Construction Customer Service vs Construction Estimator?

AspectConstruction Customer ServiceConstruction Estimator
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, construction knowledge, estimating certifications
Work EnvironmentOffice, on-site interactions with clientsOffice-based, project site visits for measurements
Employer & Industry UsageConstruction firms, suppliers, contractorsConstruction companies, subcontractors, project managers
Common Search & Comparison IntentCustomer support roles in constructionEstimating and bidding for projects

Construction Customer Service focuses on client communication, resolving issues, and maintaining relationships, while Construction Estimators prepare project cost estimates and bids. Both roles are essential in the construction industry but serve different functions within project workflows.

What is the easiest construction job to get?

Entry-level construction jobs such as laborer or helper positions are generally the easiest to obtain, often requiring minimal experience and offering on-the-job training. These roles typically involve basic tasks like site cleanup, material handling, and assisting skilled workers, making them accessible for newcomers to the industry.

What is the highest paid customer service job?

In customer service roles, executive-level positions such as Customer Service Directors or Customer Experience Managers tend to have the highest salaries, often exceeding six figures, especially in large corporations. Specialized roles that require technical knowledge or industry expertise, like technical support managers or client relations directors, also tend to be higher paid.

What jobs pay 4000 a week without a degree?

Construction customer service roles typically do not pay $4,000 a week without specialized experience or management responsibilities. High-paying jobs in this field usually require experience, certifications, or supervisory positions. Most roles in construction customer service offer salaries below that threshold, but some managerial or project coordinator positions can approach or exceed this level with experience.

How does a Construction Customer Service representative typically interact with project managers and clients during ongoing projects?

In a Construction Customer Service role, you'll frequently serve as a liaison between clients and the project team, including project managers and site supervisors. Your responsibilities often include communicating project updates, addressing client concerns, and ensuring that any issues are resolved promptly. You may attend regular meetings or site visits to gather information and relay feedback, helping to maintain client satisfaction and smooth project progress. Effective collaboration and communication skills are essential, as you'll be representing both the company's interests and the client's needs throughout the construction process.

What is the highest paying job in the construction industry?

In the construction industry, construction managers and project executives typically earn the highest salaries, often exceeding six figures annually. These roles require extensive experience, strong leadership skills, and knowledge of project planning, budgeting, and safety regulations.
More about Construction Customer Service jobs
What cities are hiring for Construction Customer Service jobs? Cities with the most Construction Customer Service job openings:
What are the most commonly searched types of Construction Customer Service jobs? The most popular types of Construction Customer Service jobs are:
What states have the most Construction Customer Service jobs? States with the most job openings for Construction Customer Service jobs include:
What job categories do people searching Construction Customer Service jobs look for? The top searched job categories for Construction Customer Service jobs are:
Construction Customer Service jobs near you
Infographic showing various Construction Customer Service job openings in the United States as of July 2026, with employment types broken down into 91% Full Time, 6% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

*Construction Customer Success Manager

Buildots

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Description
About Buildots
Buildots is the world's most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence.
Fortune 500 contractors and owners trust Buildots, including Turner Construction, JE Dunn, Intel, STO Building Group and Mortenson. Its impact is proven at every scale, from multi-family projects to multi-gigawatt data centers.
About The Role
Buildots brings groundbreaking capabilities to managers on construction sites, far beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. This position is about making sure the project and the users within it make the most out of the system, and building upon that success to generate business with the contractor's future projects.
As a CSM within Buildots, you are responsible for the onboarding of all team members on projects within your portfolio, and then the successful product adoption across multiple users within the projects. We want to ensure the data Buildots offers becomes embedded into the day-to-day practices of our projects. Within the organization you will be the voice of the customer, working to provide relevant and critical information to our product managers, and you'll provide user stories and wins to the account teams, helping to support the successful expansion within our key accounts. Alongside this, you'll work closely with our technical team to ensure project data is correct. As projects evolve, so does their digital twin within Buildots, so alongside your dedicated Solution Manager, you'll need to ensure we're ahead of the game.
What You'll Do:
  • Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects
  • Lead the relationship with our project champions to ensure they are supported by Buildots, while also being the customer voice among internal delivery pods.
  • Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users
  • Gain insights from data and the use of the system on projects and feedback to the product team to influence the product's roadmap and features.
  • Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring an ongoing legacy of Customer Success Delivery.

Requirements:
  • 5+ years of experience as a construction professional, preferably site based (i.e., Project Manager, Superintendent, Project Engineer)
  • Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, and ability to effectively escalate issues to management when needed
  • Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
  • Ability to thrive in a fast-paced startup working environment handling multiple priorities, while maintaining high attention to detail with best-in-class service delivery results.
  • You're a proactive and independent achiever, self-learner, able to handle a task from idea to production. You're responsible for full ownership of your customers and finding creative solutions which land with your users and market.
  • Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
  • Willingness to travel (30% to 50%)

If you don't meet every single requirement, we still encourage you to apply. Your unique experiences, skills, and passion may be exactly what we're looking for.
A benefits package designed to support you professionally and personally:
  • Health, dental & vision insurance
  • 401(k) retirement plan with 4% employer match
  • Paid time off (vacation and sick leave)
  • Stock-option grants (for eligible employees)
  • Hybrid working arrangement
  • Employee Assistance Program (EAP)
  • Commuter benefits
  • Pet insurance
  • Voluntary life insurance
  • Voluntary short-term & long-term disability coverage

**By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy.
Requirements
Requirements:
  • 5+ years of experience as a construction professional, preferably site based (i.e., Project Manager, Superintendent, Project Engineer)
  • Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, and ability to effectively escalate issues to management when needed
  • Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
  • Ability to thrive in a fast-paced startup working environment handling multiple priorities, while maintaining high attention to detail with best-in-class service delivery results.
  • You're a proactive and independent achiever, self-learner, able to handle a task from idea to production. You're responsible for full ownership of your customers and finding creative solutions which land with your users and market.
  • Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting

The role can be located in one of the following cities:
  • Miami, FL

Apply