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Construction Customer Service Jobs (NOW HIRING)

KB Home

Superintendent/Construction Manager

San Ramon, CA · On-site

$90K - $120K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Strive for superior customer service and ensure all home deliveries are 100% complete and signed off by the homebuyer. * Resolve customer or construction concerns, conduct orientations with buyers ...

KB Home

Superintendent/Construction Manager

Meridian, ID · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Strive for superior customer service and ensure all home deliveries are 100% complete and signed off by the homebuyer. * Resolve customer or construction concerns, conduct orientations with buyers ...

KB Home

Superintendent/Construction Manager

Meridian, ID · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Strive for superior customer service and ensure all home deliveries are 100% complete and signed off by the homebuyer. * Resolve customer or construction concerns, conduct orientations with buyers ...

KB Home

Superintendent/Construction Manager

Meridian, ID

  • Medical

  • Life

  • Retirement

  • PTO

Strive for superior customer service and ensure all home deliveries are 100% complete and signed off by the homebuyer. * Resolve customer or construction concerns, conduct orientations with buyers ...

KB Home

Superintendent/Construction Manager

San Ramon, CA

$90K - $120K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Strive for superior customer service and ensure all home deliveries are 100% complete and signed off by the homebuyer. * Resolve customer or construction concerns, conduct orientations with buyers ...

KB Home

Superintendent/Construction Manager

San Jose, CA · On-site

$90K - $120K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Strive for superior customer service and ensure all home deliveries are 100% complete and signed off by the homebuyer. * Resolve customer or construction concerns, conduct orientations with buyers ...

KB Home

Superintendent/Construction Manager

San Ramon, CA

$90K - $120K/yr

  • Medical

  • Life

  • Retirement

  • PTO

Strive for superior customer service and ensure all home deliveries are 100% complete and signed off by the homebuyer. * Resolve customer or construction concerns, conduct orientations with buyers ...

New

M/I Homes

Construction Associate

Columbus, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Act as a Liaison between Operations, Construction, Customer Care and other external agencies to ensure completion of job duties and prevention of current and future service issues. * Assure ...

M/I Homes

Construction Associate

Dallas, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Act as a Liaison between Operations, Construction, Customer Care and other external agencies to ensure completion of job duties and prevention of current and future service issues. * Assure ...

M/I Homes

Construction Associate

Dallas, TX

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Act as a Liaison between Operations, Construction, Customer Care and other external agencies to ensure completion of job duties and prevention of current and future service issues. * Assure ...

M/I Homes

Construction Associate

Columbus, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Act as a Liaison between Operations, Construction, Customer Care and other external agencies to ensure completion of job duties and prevention of current and future service issues. * Assure ...

M/I Homes

Construction Associate

Dallas, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Act as a Liaison between Operations, Construction, Customer Care and other external agencies to ensure completion of job duties and prevention of current and future service issues. * Assure ...

M/I Homes

Construction Associate

Columbus, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Act as a Liaison between Operations, Construction, Customer Care and other external agencies to ensure completion of job duties and prevention of current and future service issues. * Assure ...

Mattamy Homes

Customer Service Technician

Scottsdale, AZ · On-site

$17.50 - $23.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Experience in residential/commercial construction customer service or warranty or hands on light repair work * Bachelor's degree, Construction or related program a plus * BuildPro scheduling software ...

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Construction Customer Service information

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How much do construction customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for construction customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a construction customer service?

Construction Customer Service representatives act as the main point of contact between construction companies and their clients or homeowners after a project is completed. They handle inquiries, address concerns or complaints, and coordinate repairs or warranty work as needed. Their goal is to ensure client satisfaction by resolving issues efficiently and maintaining positive relationships throughout the warranty period or beyond.

How does a construction customer service representative typically interact with project managers and clients during ongoing projects?

In a Construction Customer Service role, you'll frequently serve as a liaison between clients and the project team, including project managers and site supervisors. Your responsibilities often include communicating project updates, addressing client concerns, and ensuring that any issues are resolved promptly. You may attend regular meetings or site visits to gather information and relay feedback, helping to maintain client satisfaction and smooth project progress. Effective collaboration and communication skills are essential, as you'll be representing both the company's interests and the client's needs throughout the construction process.

What are the key skills and qualifications needed to thrive as a construction customer service representative, and why are they important?

To thrive as a Construction Customer Service Representative, you need strong knowledge of construction processes, customer support experience, and typically a high school diploma or equivalent. Familiarity with CRM software, project management tools, and basic construction documentation systems is important for handling inquiries and tracking projects. Excellent communication, problem-solving skills, and the ability to manage multiple tasks under pressure distinguish top performers in this role. These skills and qualities are essential for ensuring client satisfaction, efficient project coordination, and the resolution of issues in a timely manner.

What is the difference between Construction Customer Service vs Construction Estimator?

AspectConstruction Customer ServiceConstruction Estimator
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, construction knowledge, estimating certifications
Work EnvironmentOffice, on-site interactions with clientsOffice-based, project site visits for measurements
Employer & Industry UsageConstruction firms, suppliers, contractorsConstruction companies, subcontractors, project managers
Common Search & Comparison IntentCustomer support roles in constructionEstimating and bidding for projects

Construction Customer Service focuses on client communication, resolving issues, and maintaining relationships, while Construction Estimators prepare project cost estimates and bids. Both roles are essential in the construction industry but serve different functions within project workflows.

More about Construction Customer Service jobs

What cities are hiring for Construction Customer Service jobs?

Cities with the most Construction Customer Service job openings:

What are the most commonly searched types of Construction Customer Service jobs?

The most popular types of Construction Customer Service jobs are:

What states have the most Construction Customer Service jobs?

States with the most job openings for Construction Customer Service jobs include:

What job categories do people searching Construction Customer Service jobs look for?

The top searched job categories for Construction Customer Service jobs are:

Construction Customer Service jobs near you
Infographic showing various Construction Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Superintendent/Construction Manager

KB Home

San Ramon, CA • On-site

$90K - $120K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 4 days ago

KB Home rating

9.5

Company rating: 9.5 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

About KB Home
KB Home is one of America's largest and most trusted homebuilders, with nearly 700,000 quality-homes built over our more than 65-year history. Operating across 21 divisions in 9 states, we don't just build houses we create places where families can make a lifetime of memories. At KB Home, our foundation is our people. We foster genuine relationships with our customers throughout their homebuying journey, while our employees bring passion and purpose to work every day. Our shared culture of customer obsession drives our mission to make homeownership attainable for all.
The Opportunity
Are you passionate about construction and driven to deliver top-quality homes? KB Home is looking for a dynamic and experienced Superintendent/Construction Manager to lead the entire homebuilding process from groundbreaking to final close within an assigned community. In this role, you will ensure maximum profitability, foster strong relationships with trade partners, inspectors, and homebuyers to effectively uphold the highest standards of quality assurance and customer satisfaction throughout the construction of new homes.
Key Responsibilities
  • Plan and direct KB staff and trade partners in constructing quality homes, adhering to the KB Edge business model.
  • Manage milestone reports and ensure homes are completed per schedule.
  • Schedule and monitor trade partners, ensuring compliance with company policies and safety regulations.
  • Approve purchase orders and invoices, maintaining quality and timely completion of work.
  • Maintain subdivision cleanliness and hold trade partners accountable for daily clean-up.
  • Collaborate with Architecture, Sales, Studio, Purchasing, and other internal departments to ensure timely, quality construction.
  • Strive for superior customer service and ensure all home deliveries are 100% complete and signed off by the homebuyer.
  • Resolve customer or construction concerns, conduct orientations with buyers, and work closely with the salesforce to ensure customer satisfaction.
  • Maintain a safe work site by enforcing good housekeeping regulations and safety requirements.
  • Facilitate weekly safety meetings, complete Quality Checkpoints, and provide daily status updates on construction progress.
  • Work with NHQ certified trade partners, drive the permit and inspection sign-off process, and interact with various inspectors.

What You Bring
  • High school degree or equivalent required; Associates or Bachelors degree preferred.
  • Construction Management vocational degree or certificate preferred.
  • Minimum one year as a Construction Manager or Superintendent in the homebuilding industry.
  • 2-5 years of construction experience with a production homebuilder preferred.
  • Strong customer service, leadership, and people skills.
  • Action-oriented with a drive to push projects to successful closure.
  • Proven ability to be customer-centric by seeking solutions from the customer's perspective.
  • Strong verbal and written communication skills, with the ability to take complex concepts and communicate them accurately and persuasively.
  • Ability to work within a team-setting, inclusive of others' ideas, and a willingness to cooperate.
  • Quick and accurate decision-making based on facts, data, and metrics.
  • Proficiency in Microsoft applications (Word, Excel, PowerPoint, Outlook).

Requirements
  • Ability to work full-time with flexibility for overtime and the "On-Call" program when needed.
  • Valid driver's license required to drive/travel as needed within designated region between communities.
  • The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
  • Ability to stand or sit for extended periods.
  • Ability to move about work location.
  • Ability to drive/travel as needed.
  • Ability to walk up and down stairs.
  • Ability to observe details at close range and communicate information so others will understand.
  • Ability to transport and move up to 20 lbs and move as needed (for roles in Construction/Customer Service/IT/Land/Marketing/Sales/Studio).
  • Periodically works in outdoor weather conditions (for roles in Construction/Customer Service/Land/Sales)
  • Conduct business professionally and ethically.
  • This position is located in the field at a community within the division. Location is to be determined. #LI-onsite

Compensation Details and Benefits
KB Home offers a competitive base pay. The expected base pay range for this position is based on experience and is noted below, paid semi-monthly. Other rewards may include bonuses or role-specific awards.
KB Home provides a variety of benefits to employees, including health insurance coverage, an employee wellness program, life and disability insurance, a retirement savings plan, paid holidays, sick time and vacation.
Pay Range
USD $90,000.00 - USD $120,000.00 /Yr.
The KB Home Difference
Join us and become part of a team where innovation, sustainability, and an unwavering commitment to customer satisfaction drive everything we do - and where people truly matter.
As a KB Home team member, you'll experience:
• A culture defined by customer obsession and collaboration.
• The satisfaction of helping families achieve their dream of homeownership.
• Opportunities for growth and development within a nationally recognized company.
Visit our career site to learn more about working at KB Home and joining our team.
KB Home wants prospective employees to protect themselves from fraudulent activity. Legitimate communication will only come from email addresses ending in @kbhome.com or through our applicant tracking system, iCIMS, using @icims.com or @talent.icims.com domains.
KB Home and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings.
KB Home is an Equal Opportunity Employer

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