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Construction Customer Service Jobs (NOW HIRING)

M/I Homes

Construction Associate

Columbus, OH · On-site

Act as a Liaison between Operations, Construction, Customer Care and other external agencies to ensure completion of job duties and prevention of current and future service issues. * Assure ...

M/I Homes

Construction Associate

Columbus, OH · On-site

Act as a Liaison between Operations, Construction, Customer Care and other external agencies to ensure completion of job duties and prevention of current and future service issues. * Assure ...

Arbor Homes

Customer Care Manager

Indianapolis, IN · On-site

Experience in a residential construction customer service role preferred but not a must * Basic computer skills * Customer oriented, outgoing, dependable & ethical * Hands on repair skills and ...

Arbor Homes

Customer Care Manager

Indianapolis, IN · On-site

Experience in a residential construction customer service role preferred but not a must * Basic computer skills * Customer oriented, outgoing, dependable & ethical * Hands on repair skills and ...

Ashton Woods

Construction Manager I

Peoria, AZ · On-site

... customer service. We believe that what we accomplish together is greater than what we deliver ... CONSTRUCTION SCHEDULING & DELIVERY • Plan, schedule, and manage residential construction ...

Hugh M. Cunningham, Inc.

Be Seen First

Customer Service Inside Sales Associate

Carrollton, TX · On-site

... construction customer service a plus Compensation based on experience. **No phone calls please Company Description At Hugh M. Cunningham, we believe that a great workplace is about more than just ...

Comcast

Specialist 2, Construction

Dallas, GA · On-site

$62K - $73K/yr

... services to life for millions of customers every day. If you share in our passion for teamwork, our ... It involves managing aspects of construction activities, resource planning, and guiding teams on ...

ServiceMaster

Construction Laborer

Redding, CA · On-site

$18 - $22/hr

... to construction, customer service, leadership, technology, and insurance. So, if you're ready to ... Provide exceptional customer service * Care for the company's equipment, tools, and vehicles you're ...

ServiceMaster

Construction Laborer

Sparks, NV · On-site

$18 - $22/hr

... to construction, customer service, leadership, technology, and insurance. So, if you're ready to ... Provide exceptional customer service * Care for the company's equipment, tools, and vehicles you're ...

ServiceMaster

Construction Laborer

Concord, CA · On-site

$18 - $22/hr

... to construction, customer service, leadership, technology, and insurance. So, if you're ready to ... Provide exceptional customer service * Care for the company's equipment, tools, and vehicles you're ...

Toll Brothers, Inc.

Customer Care Representative

Naples, FL · On-site

$14.75 - $20/hr

Toll Brothers , America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Naples, Florida. What is the opportunity? This ...

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Construction Customer Service information

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How much do construction customer service jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for construction customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What jobs pay 2000 a day?

Construction customer service roles typically do not pay $2,000 a day; such high daily earnings are more common in specialized fields like executive consulting, high-level project management, or certain freelance professions that require extensive experience, certifications, or a strong client base. Most construction customer service positions offer hourly wages or salaries rather than daily rates, with top earners in the industry earning significantly less than $2,000 per day.

What are Construction Customer Service representatives?

Construction Customer Service representatives act as the main point of contact between construction companies and their clients or homeowners after a project is completed. They handle inquiries, address concerns or complaints, and coordinate repairs or warranty work as needed. Their goal is to ensure client satisfaction by resolving issues efficiently and maintaining positive relationships throughout the warranty period or beyond.

What is construction customer service?

Construction customer service involves assisting clients, contractors, and project teams by addressing inquiries, resolving issues, and providing information about construction projects. It requires strong communication skills, knowledge of construction processes, and often involves coordinating with various stakeholders to ensure project satisfaction and smooth operations.

What are the key skills and qualifications needed to thrive as a Construction Customer Service Representative, and why are they important?

To thrive as a Construction Customer Service Representative, you need strong knowledge of construction processes, customer support experience, and typically a high school diploma or equivalent. Familiarity with CRM software, project management tools, and basic construction documentation systems is important for handling inquiries and tracking projects. Excellent communication, problem-solving skills, and the ability to manage multiple tasks under pressure distinguish top performers in this role. These skills and qualities are essential for ensuring client satisfaction, efficient project coordination, and the resolution of issues in a timely manner.

What is the difference between Construction Customer Service vs Construction Estimator?

AspectConstruction Customer ServiceConstruction Estimator
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, construction knowledge, estimating certifications
Work EnvironmentOffice, on-site interactions with clientsOffice-based, project site visits for measurements
Employer & Industry UsageConstruction firms, suppliers, contractorsConstruction companies, subcontractors, project managers
Common Search & Comparison IntentCustomer support roles in constructionEstimating and bidding for projects

Construction Customer Service focuses on client communication, resolving issues, and maintaining relationships, while Construction Estimators prepare project cost estimates and bids. Both roles are essential in the construction industry but serve different functions within project workflows.

Which construction work pays the most?

In construction, specialized roles such as construction managers, project managers, and heavy equipment operators tend to have the highest salaries. These positions often require experience, certifications, and technical skills, and they typically offer higher pay compared to general labor or entry-level roles.

What is the highest paid customer service job?

In the construction industry, customer service roles such as construction project managers or client relations managers tend to have higher salaries, often exceeding $70,000 annually, especially with experience and certifications. These roles require strong communication skills, industry knowledge, and often involve overseeing projects or managing client accounts.

How does a Construction Customer Service representative typically interact with project managers and clients during ongoing projects?

In a Construction Customer Service role, you'll frequently serve as a liaison between clients and the project team, including project managers and site supervisors. Your responsibilities often include communicating project updates, addressing client concerns, and ensuring that any issues are resolved promptly. You may attend regular meetings or site visits to gather information and relay feedback, helping to maintain client satisfaction and smooth project progress. Effective collaboration and communication skills are essential, as you'll be representing both the company's interests and the client's needs throughout the construction process.
More about Construction Customer Service jobs
What cities are hiring for Construction Customer Service jobs? Cities with the most Construction Customer Service job openings:
What are the most commonly searched types of Construction Customer Service jobs? The most popular types of Construction Customer Service jobs are:
What states have the most Construction Customer Service jobs? States with the most job openings for Construction Customer Service jobs include:
What job categories do people searching Construction Customer Service jobs look for? The top searched job categories for Construction Customer Service jobs are:
Construction Customer Service jobs near you
Construction Associate

Construction Associate

M/I Homes

Columbus, OH • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

M/I Homes has been building new homes of outstanding quality and superior design for 50 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving's drive to always "treat the customer right," we have fulfilled the dreams of over 170,000 homeowners and grown to become one of the nation's leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa.
Job Summary:
Learns, practices and develops essential skills in construction techniques and supervision under the guidance of one or more Construction Managers and/or a Construction Area Manager. Develops construction superintendent skills by assisting the Construction Manager in coordinating the on-site construction activities for assigned subdivisions. Assists the Construction Manager in monitoring the completion of each construction phase through performing inspections, scheduling and coordination of activities as directed by the construction superintendent.
Duties and Responsibilities
  • Oversee the Quality Control Inspection (QCI) process with Construction and Customer Care staff and assures 100% complete homes at delivery.
  • Act as a Liaison between Operations, Construction, Customer Care and other external agencies to ensure completion of job duties and prevention of current and future service issues.
  • Assure construction materials and workmanship is of highest value and quality available and result in reduction of future service issues.
  • Acts as a liaison between construction and sales to coordinate quality assurance initiatives.
  • Performs quality inspections at various stages of the construction process to ensure quality standards are being met.
  • Trains and learns M/I Homes Construction Process through the performance of tasks and activities related to all construction phases, including, but not limited to:
  • Attending/participating in the key formal and informal builder/homeowner construction process meetings including but not limited to: Buyer Builder Conference, New Home Orientation
  • Assisting in the inspection of assigned homes in different phases of construction to monitor work flow, quality and completion
  • Reviewing and verifying blueprints to ensure accuracy.
  • Assisting in scheduling subcontractors and monitoring completion of work as required including delivery and use of materials, supplies, tools, machinery and equipment.
  • Acts as liaison between subcontractors and construction management staff by monitoring work quality and progress of subcontractors and reporting issues and problems arising from inspections.
  • Performing minor repairs including paint touch-up, caulking, trim, checking appliances and minor installations prior to pre-settlement inspections.
  • Communicating with home owners relative to questions and concerns; analyzes problems and provides assistance in resolving customer-service issues by suggesting to superintendent appropriate measures to maintain customer satisfaction.
  • Trains and learns other key M/I Homes processes and how they are directly linked to / impacted by the phases of the Construction Process included but not limited to:
  • Warranty
  • Customer Care
  • Sales & Design Center
  • MIFC/MIT
  • Ability to act on behalf of construction superintendent in the event of his/her absence.
  • Monitors and enforces safety and Company policy compliance.
  • Ensures a clean, safe work environment to include the removal of debris from common areas and the cleanliness of homes.
  • Assist with special projects as requested and perform additional duties as required.

Requirements
Minimum Education Experience:
Bachelor's or Associates degree in Construction Management preferred or at least three years of related work experience and/or training; good knowledge and understanding of the home building industry within scope of building codes, regulations and construction processes.
Skills and Abilities:
Must have knowledge of construction skills including carpentry; reading blueprints; use of hand and power tools and possess a both a technical and mechanical aptitude. Customer-service oriented with good verbal and written communication skills. Position is required to interact with a variety of people including customers, vendors, and employees from other departments. Must be adaptable and have the flexibility to work effectively in a fast-paced environment with ability to coordinate several activities simultaneously. Must possess decision-making and problem-solving abilities to select among alternative courses of action within budget limitations; detail-oriented for time management effectiveness. A working knowledge of Outlook and Build Pro is a plus.
Work Conditions:
Exposure to undesirable environmental conditions as well as some health and safety risks. Appropriate equipment and precautions required. Travel demands which require possession of a valid driver's license.
Benefits
M/I Homes offers a comprehensive benefits package, including medical, dental and vision insurance, company paid life and disability insurance, optional supplemental life insurance, Health Savings Accounts and Flexible Spending Accounts, paid time off (PTO) and paid holidays, paid parental leave, traditional and Roth 401(k) options, a profit sharing plan, an employee stock purchase plan, an employee home purchase plan and more.
We are committed to attracting, developing, and retaining talent that reflects the customers we serve and the communities where we live and work.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
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