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Construction Customer Service Jobs in Virginia (NOW HIRING)

J.F. Shea Family of Companies

Responds to customer concerns during the construction process and works with construction, customer service, and the design center to correct any problems and facilitate a timely closing process.

J.F. Shea Family of Companies

Responds to customer concerns during the construction process and works with construction, customer service, and the design center to correct any problems and facilitate a timely closing process.

Graybar

Customer Service Representative

Hamilton, VA · On-site

$29.33/hr

As a Customer Service Representative, you will serve as a key contact and liaison for customers to ... We serve the construction market, the commercial, institutional, and government (CIG) market, and ...

BOWA

Senior Customer Service Technician

Mclean, VA · On-site

Ability to diagnose and trouble-shoot construction issues * Consistently relay any important information from the client to the Customer Service Production Manager and/or Customer Service Manager(s)

BOWA

Senior Customer Service Technician

Mclean, VA · On-site

Ability to diagnose and trouble-shoot construction issues * Consistently relay any important information from the client to the Customer Service Production Manager and/or Customer Service Manager(s)

Associa

Field Services Manager

Chantilly, VA · On-site

$70K - $75K/yr

Background in construction and/or residential maintenance. * Customer service driven. * Excellent communicator (written and spoken). * Experience in communicating with Board Members, Homeowners ...

Puyenpa

Customer Service Representative II

Richmond, VA · On-site

$15.75 - $21.50/hr

... Construction solutions to the Federal Government along with the Commercial Sector. We are seeking a Customer Service Representative II to support The Centers for Medicare & Medicaid Services (CMS ...

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All JobsConstruction Customer Service JobsConstruction Customer Service Jobs in Virginia

Construction Customer Service information

What is a construction customer service?

Construction Customer Service representatives act as the main point of contact between construction companies and their clients or homeowners after a project is completed. They handle inquiries, address concerns or complaints, and coordinate repairs or warranty work as needed. Their goal is to ensure client satisfaction by resolving issues efficiently and maintaining positive relationships throughout the warranty period or beyond.

How does a construction customer service representative typically interact with project managers and clients during ongoing projects?

In a Construction Customer Service role, you'll frequently serve as a liaison between clients and the project team, including project managers and site supervisors. Your responsibilities often include communicating project updates, addressing client concerns, and ensuring that any issues are resolved promptly. You may attend regular meetings or site visits to gather information and relay feedback, helping to maintain client satisfaction and smooth project progress. Effective collaboration and communication skills are essential, as you'll be representing both the company's interests and the client's needs throughout the construction process.

What are the key skills and qualifications needed to thrive as a construction customer service representative, and why are they important?

To thrive as a Construction Customer Service Representative, you need strong knowledge of construction processes, customer support experience, and typically a high school diploma or equivalent. Familiarity with CRM software, project management tools, and basic construction documentation systems is important for handling inquiries and tracking projects. Excellent communication, problem-solving skills, and the ability to manage multiple tasks under pressure distinguish top performers in this role. These skills and qualities are essential for ensuring client satisfaction, efficient project coordination, and the resolution of issues in a timely manner.

What is the difference between Construction Customer Service vs Construction Estimator?

AspectConstruction Customer ServiceConstruction Estimator
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, construction knowledge, estimating certifications
Work EnvironmentOffice, on-site interactions with clientsOffice-based, project site visits for measurements
Employer & Industry UsageConstruction firms, suppliers, contractorsConstruction companies, subcontractors, project managers
Common Search & Comparison IntentCustomer support roles in constructionEstimating and bidding for projects

Construction Customer Service focuses on client communication, resolving issues, and maintaining relationships, while Construction Estimators prepare project cost estimates and bids. Both roles are essential in the construction industry but serve different functions within project workflows.

What are the most commonly searched types of Construction Customer Service jobs in Virginia?

The most popular types of Construction Customer Service jobs in Virginia are:

What are popular job titles related to Construction Customer Service jobs in Virginia?

For Construction Customer Service jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Construction Customer Service jobs in Virginia look for?

The top searched job categories for Construction Customer Service jobs in Virginia are:

Construction Customer Service jobs near you
Infographic showing various Construction Customer Service job openings in Virginia as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 100% In-person job distribution.

Industrial Construction Project Coordinator

LotusWorks

Manassas, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

Job description

This role is responsible for managing the planning, coordination, and execution of construction projects within a mission-critical environment. The Project Manager will work closely with customers, engineering teams, construction trades, and key stakeholders to ensure projects are delivered efficiently while maintaining alignment with business objectives, budget expectations, and project timelines.

Responsibilities:
  • Participate in project scope development.
  • Develop and implement the overall project execution strategy.
  • Establish critical path activities and develop project funding strategies.
  • Develop project budgets, including detailed cost estimates.
  • Prepare and maintain comprehensive project schedules.
  • Coordinate project activities between customer requirements, engineering resources, and construction trade schedules.
  • Review project plans with an emphasis on constructability and material/component lead times.
  • Coordinate with Area Coordinators, customers, and engineering teams to develop quarterly and monthly construction budgets.
  • Prepare and submit project funding requests.
  • Monitor and control project expenditures against approved budgets.
  • Monitor project schedules to ensure achievement of critical milestones and completion dates.
  • Coordinate with safety, environmental, and other regulatory stakeholders, as well as the appropriate Authorities Having Jurisdiction (AHJs), to support project compliance.
  • Prepare and maintain monthly cash flow projections and construction status reports, and participate in project status meetings as required.
  • Manage multiple projects simultaneously, driving each project through successful completion and closeout.
  • Any other duties or responsibilities that may be assigned to you in your role.
Skills Required:
  • 2-3 years of project management or project coordination experience within a semiconductor or mission-critical environment.
  • Strong project planning, scheduling, and organizational skills.
  • Experience developing and managing project budgets and cost estimates.
  • Ability to monitor project schedules, budgets, and cash flow throughout the project lifecycle.
  • Knowledge of construction project coordination and constructability reviews.
  • Strong understanding of project funding and cost control processes.
  • Excellent communication and stakeholder management skills.
  • Ability to coordinate effectively across engineering, construction, customer, and regulatory teams.
  • Strong problem-solving, decision-making, and prioritization skills.
  • Ability to manage multiple concurrent projects in a fast-paced environment.
  • Proficiency with project scheduling and project management software
Education / Licenses / Certifications:
  • Bachelor's degree in Engineering, Construction Management, Project Management, or a related field preferred.
  • PMP certification preferred.
  • Proof of education, licenses, and certifications will be required where applicable
Benefits:
  • Medical, Dental and Vision Insurance 
  • Life, Short-Term, Long-Term Disability Insurance 
  • Training and Education Assistance 
  • 401k Retirement Plan 
  • Extra Annual Leave with Years of Service 
  • Maternity/Paternity Leave 
  • Recognition Rewards

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