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Construction Customer Service Jobs (NOW HIRING)

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

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How much do construction customer service jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for construction customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Construction Customer Service representatives?

Construction Customer Service representatives act as the main point of contact between construction companies and their clients or homeowners after a project is completed. They handle inquiries, address concerns or complaints, and coordinate repairs or warranty work as needed. Their goal is to ensure client satisfaction by resolving issues efficiently and maintaining positive relationships throughout the warranty period or beyond.

What are the key skills and qualifications needed to thrive as a Construction Customer Service Representative, and why are they important?

To thrive as a Construction Customer Service Representative, you need strong knowledge of construction processes, customer support experience, and typically a high school diploma or equivalent. Familiarity with CRM software, project management tools, and basic construction documentation systems is important for handling inquiries and tracking projects. Excellent communication, problem-solving skills, and the ability to manage multiple tasks under pressure distinguish top performers in this role. These skills and qualities are essential for ensuring client satisfaction, efficient project coordination, and the resolution of issues in a timely manner.

What is the difference between Construction Customer Service vs Construction Estimator?

AspectConstruction Customer ServiceConstruction Estimator
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, construction knowledge, estimating certifications
Work EnvironmentOffice, on-site interactions with clientsOffice-based, project site visits for measurements
Employer & Industry UsageConstruction firms, suppliers, contractorsConstruction companies, subcontractors, project managers
Common Search & Comparison IntentCustomer support roles in constructionEstimating and bidding for projects

Construction Customer Service focuses on client communication, resolving issues, and maintaining relationships, while Construction Estimators prepare project cost estimates and bids. Both roles are essential in the construction industry but serve different functions within project workflows.

What is the easiest construction job to get?

Entry-level construction jobs such as laborer or helper positions are generally the easiest to obtain, often requiring minimal experience and offering on-the-job training. These roles typically involve basic tasks like site cleanup, material handling, and assisting skilled workers, making them accessible for newcomers to the industry.

What is the highest paid customer service job?

In customer service roles, executive-level positions such as Customer Service Directors or Customer Experience Managers tend to have the highest salaries, often exceeding six figures, especially in large corporations. Specialized roles that require technical knowledge or industry expertise, like technical support managers or client relations directors, also tend to be higher paid.

What jobs pay 4000 a week without a degree?

Construction customer service roles typically do not pay $4,000 a week without specialized experience or management responsibilities. High-paying jobs in this field usually require experience, certifications, or supervisory positions. Most roles in construction customer service offer salaries below that threshold, but some managerial or project coordinator positions can approach or exceed this level with experience.

How does a Construction Customer Service representative typically interact with project managers and clients during ongoing projects?

In a Construction Customer Service role, you'll frequently serve as a liaison between clients and the project team, including project managers and site supervisors. Your responsibilities often include communicating project updates, addressing client concerns, and ensuring that any issues are resolved promptly. You may attend regular meetings or site visits to gather information and relay feedback, helping to maintain client satisfaction and smooth project progress. Effective collaboration and communication skills are essential, as you'll be representing both the company's interests and the client's needs throughout the construction process.

What is the highest paying job in the construction industry?

In the construction industry, construction managers and project executives typically earn the highest salaries, often exceeding six figures annually. These roles require extensive experience, strong leadership skills, and knowledge of project planning, budgeting, and safety regulations.
More about Construction Customer Service jobs
What cities are hiring for Construction Customer Service jobs? Cities with the most Construction Customer Service job openings:
What are the most commonly searched types of Construction Customer Service jobs? The most popular types of Construction Customer Service jobs are:
What states have the most Construction Customer Service jobs? States with the most job openings for Construction Customer Service jobs include:
What job categories do people searching Construction Customer Service jobs look for? The top searched job categories for Construction Customer Service jobs are:
Construction Customer Service jobs near you
Infographic showing various Construction Customer Service job openings in the United States as of July 2026, with employment types broken down into 91% Full Time, 6% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Construction Customer Service Manager

Construction Customer Service Manager

LGI Homes

Jacksonville, FL • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 9 days ago

LGI Homes rating

8.4

Company rating: 8.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Join LGI Homes as a Customer Service Manager in the Jacksonville Area.
As one of the World's Most Trustworthy Companies and a Top Workplace in the USA, LGI Homes has built a reputation for homebuilding excellence. We are looking for a self-motivated candidate who is eager to immerse themselves in our systems, culture, and commitment to quality.
The Customer Service Manager will play a critical role in managing warranty requests for LGI Homes' communities. This position is responsible for efficiently addressing and resolving customer warranty issues, ensuring that all work meets our high standards by overseeing and enforcing the scope of work for subcontractors and vendors, and ensuring timely completion and adherence to budget.
The Customer Service Manager will also supervise construction processes to meet customer satisfaction and quality expectations in the absence of other construction managers. This role will step in to conduct homeowner orientations as needed, ensuring smooth communication and a seamless warranty process.
Requirements
Two years of experience within a residential construction environment is preferred for this role. The Customer Service Manager must have a customer-oriented attitude with exceptional communication and organizational skills.
The Customer Service Manager must be a team player with the aptitude for multi-tasking, meeting deadlines, and building relationships with team members, vendors, and customers.
Benefits
In addition to a competitive compensation package, this position offers comprehensive training and exceptional benefits which include: medical, dental, vision, 401(k) with 4% match, an employee stock purchase plan and a new home discount. We also boast a rich company culture focused on training, goals, and recognition.

What LGI Homes employees say

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