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Construction Customer Service Jobs (NOW HIRING)

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

KB Home

Superintendent/Construction Manager

San Jose, CA · On-site

$90K - $120K/yr

Strive for superior customer service and ensure all home deliveries are 100% complete and signed off by the homebuyer. * Resolve customer or construction concerns, conduct orientations with buyers ...

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How much do construction customer service jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for construction customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are Construction Customer Service representatives?

Construction Customer Service representatives act as the main point of contact between construction companies and their clients or homeowners after a project is completed. They handle inquiries, address concerns or complaints, and coordinate repairs or warranty work as needed. Their goal is to ensure client satisfaction by resolving issues efficiently and maintaining positive relationships throughout the warranty period or beyond.

What are the key skills and qualifications needed to thrive as a Construction Customer Service Representative, and why are they important?

To thrive as a Construction Customer Service Representative, you need strong knowledge of construction processes, customer support experience, and typically a high school diploma or equivalent. Familiarity with CRM software, project management tools, and basic construction documentation systems is important for handling inquiries and tracking projects. Excellent communication, problem-solving skills, and the ability to manage multiple tasks under pressure distinguish top performers in this role. These skills and qualities are essential for ensuring client satisfaction, efficient project coordination, and the resolution of issues in a timely manner.

What is the difference between Construction Customer Service vs Construction Estimator?

AspectConstruction Customer ServiceConstruction Estimator
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, construction knowledge, estimating certifications
Work EnvironmentOffice, on-site interactions with clientsOffice-based, project site visits for measurements
Employer & Industry UsageConstruction firms, suppliers, contractorsConstruction companies, subcontractors, project managers
Common Search & Comparison IntentCustomer support roles in constructionEstimating and bidding for projects

Construction Customer Service focuses on client communication, resolving issues, and maintaining relationships, while Construction Estimators prepare project cost estimates and bids. Both roles are essential in the construction industry but serve different functions within project workflows.

What is the easiest construction job to get?

Entry-level construction jobs such as laborer or helper positions are generally the easiest to obtain, often requiring minimal experience and offering on-the-job training. These roles typically involve basic tasks like site cleanup, material handling, and assisting skilled workers, making them accessible for newcomers to the industry.

What is the highest paid customer service job?

In customer service roles, executive-level positions such as Customer Service Directors or Customer Experience Managers tend to have the highest salaries, often exceeding six figures, especially in large corporations. Specialized roles that require technical knowledge or industry expertise, like technical support managers or client relations directors, also tend to be higher paid.

What jobs pay 4000 a week without a degree?

Construction customer service roles typically do not pay $4,000 a week without specialized experience or management responsibilities. High-paying jobs in this field usually require experience, certifications, or supervisory positions. Most roles in construction customer service offer salaries below that threshold, but some managerial or project coordinator positions can approach or exceed this level with experience.

How does a Construction Customer Service representative typically interact with project managers and clients during ongoing projects?

In a Construction Customer Service role, you'll frequently serve as a liaison between clients and the project team, including project managers and site supervisors. Your responsibilities often include communicating project updates, addressing client concerns, and ensuring that any issues are resolved promptly. You may attend regular meetings or site visits to gather information and relay feedback, helping to maintain client satisfaction and smooth project progress. Effective collaboration and communication skills are essential, as you'll be representing both the company's interests and the client's needs throughout the construction process.

What is the highest paying job in the construction industry?

In the construction industry, construction managers and project executives typically earn the highest salaries, often exceeding six figures annually. These roles require extensive experience, strong leadership skills, and knowledge of project planning, budgeting, and safety regulations.
More about Construction Customer Service jobs
What cities are hiring for Construction Customer Service jobs? Cities with the most Construction Customer Service job openings:
What are the most commonly searched types of Construction Customer Service jobs? The most popular types of Construction Customer Service jobs are:
What states have the most Construction Customer Service jobs? States with the most job openings for Construction Customer Service jobs include:
What job categories do people searching Construction Customer Service jobs look for? The top searched job categories for Construction Customer Service jobs are:
Construction Customer Service jobs near you
Infographic showing various Construction Customer Service job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 8% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Residential Construction Customer Service Manager

Go-Staff Construction Management

Oceanside, CA • On-site

Other

Posted 16 days ago

Job description

Residential Construction Customer Service Manager

Our team is looking for a dynamic and positive leader to manage and lead our team of Quality walk specialist/ Customer Service Representatives

The Manager will be skilled with new home prep, punch list work as well as managing a team of CSR's and keeping them to company customer service and work service standards.

Our construction company focuses on developing multi-family apartments to fractional residence clubs to luxury private residential resort/club communities to primary home communities. We are in need of a dedicated Customer Service Manager who can work with our team to ensure our clients and residents are served as needed in a friendly professional manner.

Past experience in this role is a must

Duties and expectations

  • The manager will be capable of performing corrective tasks related to all residential building trades including drywall, painting, carpentry, plumbing, electrical and more in order to observe and lead our team as well as perform constructive coaching when needed and train others as needed to perform duties properly.

  • Interact with customers and our team to provide information in response to inquiries about products and services and to handle and resolve complaints.

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

  • Check to ensure that appropriate changes were made to resolve customers' problems.

  • Customer Service Manager will ensure that our team will provide these new buyers with assurance and peace of mind in their new homes.

  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken and ensure that all of teams.

  • The CSR manager will ensure that the team responsible and respectfully conducts home-owner walk-throughs, service requests warranty repairs, inspections, and structural/landscape alterations.

  • Resolve customers' service or billing complaints by coordinating with the various departments involved.

  • Process contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

  • CSR Manager will oversee the team while they guide homeowners through presentations, delivery, and post-closing processes- working closely with all member of the team to ensure timely and comprehensive follow-up for the home-owners specifications and concerns- prioritizing and organizing lists of warrantable items to be completed- maintaining homeowner files for assigned subdivisions- administering warranty cost controls- working with construction on delivery of completed homes and scheduling/verifying work of subcontractors and subcontractors

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