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Construction Customer Service Jobs (NOW HIRING)

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

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Construction Customer Service information

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How much do construction customer service jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for construction customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a construction customer service?

Construction Customer Service representatives act as the main point of contact between construction companies and their clients or homeowners after a project is completed. They handle inquiries, address concerns or complaints, and coordinate repairs or warranty work as needed. Their goal is to ensure client satisfaction by resolving issues efficiently and maintaining positive relationships throughout the warranty period or beyond.

How does a construction customer service representative typically interact with project managers and clients during ongoing projects?

In a Construction Customer Service role, you'll frequently serve as a liaison between clients and the project team, including project managers and site supervisors. Your responsibilities often include communicating project updates, addressing client concerns, and ensuring that any issues are resolved promptly. You may attend regular meetings or site visits to gather information and relay feedback, helping to maintain client satisfaction and smooth project progress. Effective collaboration and communication skills are essential, as you'll be representing both the company's interests and the client's needs throughout the construction process.

What are the key skills and qualifications needed to thrive as a construction customer service representative, and why are they important?

To thrive as a Construction Customer Service Representative, you need strong knowledge of construction processes, customer support experience, and typically a high school diploma or equivalent. Familiarity with CRM software, project management tools, and basic construction documentation systems is important for handling inquiries and tracking projects. Excellent communication, problem-solving skills, and the ability to manage multiple tasks under pressure distinguish top performers in this role. These skills and qualities are essential for ensuring client satisfaction, efficient project coordination, and the resolution of issues in a timely manner.

What is the difference between Construction Customer Service vs Construction Estimator?

AspectConstruction Customer ServiceConstruction Estimator
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, construction knowledge, estimating certifications
Work EnvironmentOffice, on-site interactions with clientsOffice-based, project site visits for measurements
Employer & Industry UsageConstruction firms, suppliers, contractorsConstruction companies, subcontractors, project managers
Common Search & Comparison IntentCustomer support roles in constructionEstimating and bidding for projects

Construction Customer Service focuses on client communication, resolving issues, and maintaining relationships, while Construction Estimators prepare project cost estimates and bids. Both roles are essential in the construction industry but serve different functions within project workflows.

More about Construction Customer Service jobs

What cities are hiring for Construction Customer Service jobs?

Cities with the most Construction Customer Service job openings:

What are the most commonly searched types of Construction Customer Service jobs?

The most popular types of Construction Customer Service jobs are:

What states have the most Construction Customer Service jobs?

States with the most job openings for Construction Customer Service jobs include:

What job categories do people searching Construction Customer Service jobs look for?

The top searched job categories for Construction Customer Service jobs are:

Construction Customer Service jobs near you
Infographic showing various Construction Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Construction Customer Service Coordinator

Installed Building Products

Cherry Hill, NJ • On-site

$16 - $22/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 11 days ago

Installed Building Products rating

6.3

Company rating: 6.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

34th of 54 rated home improvement suppliers and fitters

Job description

As a Construction Customer Service Coordinator at Storm Master Gutter, you will serve as a key link between our customers, installers, sales team, and field operations. This role is ideal for individuals with a background in construction, roofing, gutters, remodeling, home improvement, or contractor services who enjoy working with customers and keeping projects on track.
You will be the primary point of contact for homeowners and customers throughout the project lifecycle, helping coordinate communication, document project details, and ensure an exceptional customer experience from start to finish.
Key Responsibilities:
  • Communicate professionally with homeowners, contractors, installers, and internal team members.
  • Handle inbound and outbound calls regarding scheduling, project updates, service requests, and customer inquiries.
  • Accurately document customer interactions, job details, and project notes in company systems.
  • Coordinate and support day-to-day project communication between customers and field teams.
  • Perform data entry and maintain accurate customer and job records.
  • Send emails, scan and organize project documents, and assist with customer and contractor web portals.
  • Help resolve customer concerns and ensure projects progress smoothly and efficiently.

Preferred Qualifications:
  • Experience in construction, roofing, gutters, siding, home improvement, restoration, or a related trade preferred.
  • 1-2 years of customer service, project coordination, administrative, or construction support experience.
  • Comfortable communicating with customers, contractors, and field personnel.
  • Basic proficiency with Microsoft Office (Outlook, Excel, Word).
  • Strong organizational skills and attention to detail.
  • Excellent verbal and written communication skills.
  • Ability to multitask and thrive in a fast-paced construction and service environment.

Hourly Rate: $16.00-$22.00 per hour, depending on experience
Schedule: Monday-Friday, 8:30 AM-5:00 PM
Physical Demands:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. The employee must be able to lift light to moderate weights and sit for extended periods while working at a computer.
Benefits:
  • Competitive hourly wage
  • Medical, dental, and vision coverage
  • Company-paid life insurance
  • Longevity Stock Program
  • IBP Foundation
  • Scholarship opportunities
  • Paid vacation and holidays
  • Employee Financial Assistance Program
  • Opportunities for growth and advancement.
  • 401(K) (Pre-Tax and Post-Tax) Roth 401(k) with company matching
  • Supplemental Insurance (Short- and Long-Term disability, hospital indemnity, accident, critical illness, supplemental life insurance

Storm Master Gutters is part of the Installed Building Products (IBP) family of companies. Honesty, integrity, friendly service, and clear communication are fundamental to who we are. We have been specializing in rain gutters for more than 40 years. Storm Master Gutters' seamless rain gutters and leaf guard protection help ensure that rainwater flows properly, protecting your home and landscape from costly water damage.
Explore your next career opportunity and become part of the Storm Master Gutters team. Join Storm Master Gutters today!
EEO Statement
We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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