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How much do contractual consumer cellular customer service jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for contractual consumer cellular customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the highest paid customer service job?

In customer service roles, executive positions such as Customer Service Directors or Managers tend to have the highest salaries, often exceeding six figures, especially in large corporations. Specialized roles like technical support managers or customer success executives also command higher pay due to their experience and leadership responsibilities.

How much does Consumer Cellular pay per hour?

Contractual Consumer Cellular Customer Service representatives typically earn around $10 to $15 per hour, depending on experience and location. The role often involves remote work, flexible schedules, and customer support skills.

How much do Consumer Cellular employees make?

Consumer Cellular customer service representatives typically earn an hourly wage ranging from $12 to $15, depending on experience and location. Salaries for full-time roles can range from approximately $25,000 to $35,000 annually, with opportunities for bonuses and benefits. Compensation may vary based on skills, certifications, and performance.

Does Consumer Cellular outsource their customer service?

Consumer Cellular contracts some of its customer service operations to third-party providers, which is common in the industry to manage call volume and provide 24/7 support. Customer service representatives may work remotely or on-site depending on the specific arrangement. Job seekers should review the job listing for details on whether the role is in-house or outsourced.
More about Contractual Consumer Cellular Customer Service jobs
What cities are hiring for Contractual Consumer Cellular Customer Service jobs? Cities with the most Contractual Consumer Cellular Customer Service job openings:
What are the most commonly searched types of Consumer Cellular Customer Service jobs? The most popular types of Consumer Cellular Customer Service jobs are:
What states have the most Contractual Consumer Cellular Customer Service jobs? States with the most job openings for Contractual Consumer Cellular Customer Service jobs include:
What job categories do people searching Contractual Consumer Cellular Customer Service jobs look for? The top searched job categories for Contractual Consumer Cellular Customer Service jobs are:
Contractual Consumer Cellular Customer Service jobs near you
Infographic showing various Contractual Consumer Cellular Customer Service job openings in the United States as of July 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Loyalty Specialist - Work from Home

Customer Loyalty Specialist - Work from Home

Consumer Cellular

Phoenix, AZ • On-site, Remote

$19/hr

Full-time, Part-time

Posted 5 days ago

Consumer Cellular rating

7.9

Company rating: 7.9 out of 10

Based on 36 frontline employees who took The Breakroom Quiz

31st of 96 rated telecommunications companies

Job description

Our Commitment to You
At Consumer Cellular, recruiting is human. Every application is reviewed by a real member of our Talent Acquisition team because we believe the people behind the résumé matter just as much as what's on it.
All official communication from Consumer Cellular will come from a @consumercellular.com email address or through our verified texting platform, which will only be used to schedule interviews. We will never ask for personal and financial information during the recruiting process. If you receive outreach that doesn't match these criteria, please do not engage and feel free to verify directly at talentacquisition@consumercellular.com.
While this role is remote, you will still need to reside within 50 miles of one of our call centers.
Job Summary
At Consumer Cellular, we believe every conversation is an opportunity to strengthen a relationship.
As a Customer Loyalty Specialist , you'll serve as a trusted advisor to customers who are considering leaving Consumer Cellular. Through meaningful conversations, active listening, empathy, and expert problem-solving, you'll uncover what's most important to each customer and deliver personalized solutions that create long-term loyalty
This role blends relationship building, customer advocacy, and consultative sales. You'll balance the needs of our customers with the needs of our business by delivering solutions that make sound business sense while creating experiences that delight customers for life.
Successful Customer Loyalty Specialists don't simply save accounts; they build trust, create lifelong advocates, and leave every customer feeling heard, valued, and appreciated.
Key Responsibilities
Build Meaningful Customer Relationships
  • Build genuine rapport with customers by creating positive, engaging conversations rooted in empathy and trust.
  • Practice active listening to understand each customer's unique needs, concerns, and goals.

Deliver Customer-Focused Solutions
  • Serve as a retention expert by identifying the root cause behind a customer's desire to cancel service.
  • Recommend personalized solutions that balance customer needs with sound business decisions by educating customers on products, services, and solutions that best fit their needs.
  • Confidently overcome objections by demonstrating the value of remaining a Consumer Cellular customer.

Drive Customer Loyalty
  • Consistently achieve retention and sales performance goals by demonstrating ownership of every interaction.
  • Increase customer lifetime value through exceptional service and thoughtful recommendations.
  • Resolve customer concerns the first time (First Call Resolution), minimizing repeat contacts and escalations.

Deliver Operational Excellence
  • Maintain expert knowledge of Consumer Cellular products, services, systems, promotions, and wireless industry trends.
  • Meet established performance expectations, including:
    • Save Ratio
    • Average Call Waiting (ACW)
    • First Call Resolution (FCR) %
    • Customer Satisfaction (CSAT)
    • Quality Assurance (QA)
    • Schedule Adherence and Attendance
  • Accurately document customer interactions.
  • Protect customer information by complying with CPNI, PCI, and company privacy standards.

What is in it for YOU -
  1. Flexibility in Schedule - We offer full-time, part-time, and split-shift options.
  2. Competitive Wage and Savings - ($19/hour) with an opportunity to earn shift differentials for evening and weekend hours worked. You will also be able to save on gas and lunches out!
  3. Career Growth - You are in charge of your career at Consumer Cellular and have the freedom to grow. Yes, you read that correctly - you have the freedom to self-promote through meeting and maintaining your metrics.
  4. Paid Training - Full-time training that is 100% paid!
  5. Dynamite Benefits - Benefits to cover all your needs and at affordable rates (how does $25/paycheck sound?)

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