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Remote Construction Customer Service Jobs (NOW HIRING)

Autodesk

Customer Success Manager, Forma

... of construction services Minimum Qualifications * At least 3 years of experience in a customer ... Fully remote with travel expected up to 35% * Display sincere curiosity to understand one of the ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

Buildots

*Construction Customer Success Manager

Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects * Lead the relationship with our project champions to ...

Customer Service | Full-Time

Customer Service Agent

$15.75 - $21.25/hr

Customer Service Agent MCI is one of the fastest-growing tech-enabled business services companies ... Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies ...

Berks Construction Group, LLC

Be Seen First

Construction Project Manager / Division Leader

West Chester, PA · Remote

$130K - $230K/yr

Remote or In-Office Compensation: $130,000-$230,000 per year, commensurate with experience. The ... level of service. 3. Consistent Pipeline of Work Berks Construction Group has a long-standing ...

Berks Construction Group, LLC

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Construction Project Manager / Division Leader

Brick, NJ · Remote

$130K - $230K/yr

Remote or In-Office Compensation: $130,000-$230,000 per year, commensurate with experience. The ... level of service. 3. Consistent Pipeline of Work Berks Construction Group has a long-standing ...

Berks Construction Group, LLC

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Construction Project Manager / Division Leader

Lancaster, PA · Remote

$130K - $230K/yr

Remote or In-Office Compensation: $130,000-$230,000 per year, commensurate with experience. The ... level of service. 3. Consistent Pipeline of Work Berks Construction Group has a long-standing ...

Berks Construction Group, LLC

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Construction Project Manager / Division Leader

Cleveland, OH · Remote

$130K - $230K/yr

Remote or In-Office Compensation: $130,000-$230,000 per year, commensurate with experience. The ... level of service. 3. Consistent Pipeline of Work Berks Construction Group has a long-standing ...

Berks Construction Group, LLC

Be Seen First

Construction Project Manager / Division Leader

Madison, NJ · Remote

$130K - $230K/yr

Remote or In-Office Compensation: $130,000-$230,000 per year, commensurate with experience. The ... level of service. 3. Consistent Pipeline of Work Berks Construction Group has a long-standing ...

Berks Construction Group, LLC

Be Seen First

Construction Project Manager / Division Leader

Cleveland, OH · Remote

$130K - $230K/yr

Remote or In-Office Compensation: $130,000-$230,000 per year, commensurate with experience. The ... level of service. 3. Consistent Pipeline of Work Berks Construction Group has a long-standing ...

Berks Construction Group, LLC

Be Seen First

Construction Project Manager / Division Leader

Woodbridge, NJ · Remote

$130K - $230K/yr

Remote or In-Office Compensation: $130,000-$230,000 per year, commensurate with experience. The ... level of service. 3. Consistent Pipeline of Work Berks Construction Group has a long-standing ...

Berks Construction Group, LLC

Be Seen First

Construction Project Manager / Division Leader

Brick, NJ · Remote

$130K - $230K/yr

Remote or In-Office Compensation: $130,000-$230,000 per year, commensurate with experience. The ... level of service. 3. Consistent Pipeline of Work Berks Construction Group has a long-standing ...

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Remote Construction Customer Service information

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How much do remote construction customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote construction customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a remote construction customer service representative?

A Remote Construction Customer Service representative is a professional who assists clients, contractors, and other stakeholders in the construction industry, but works from a remote location rather than on-site. Their responsibilities typically include handling inquiries, resolving issues, processing orders, and providing project updates via phone, email, or online platforms. They act as a liaison between customers and construction teams, ensuring smooth communication and high satisfaction. This role requires a good understanding of construction processes, strong communication skills, and the ability to troubleshoot problems remotely.

What are the key skills and qualifications needed to thrive as a remote construction customer service representative?

To thrive as a Remote Construction Customer Service representative, you need a solid understanding of construction processes, strong customer service experience, and familiarity with industry terminology. Proficiency with CRM software, project management tools, and communication platforms like email and video conferencing is typically required. Excellent problem-solving, active listening, and clear communication skills help you address client inquiries and coordinate effectively with project teams. These skills ensure smooth information flow, high customer satisfaction, and efficient resolution of issues in a remote construction environment.

What are some common challenges faced in a remote construction customer service role, and how can they be addressed?

One of the main challenges in a Remote Construction Customer Service role is effectively communicating with both clients and on-site teams to resolve issues quickly, despite not being physically present. To address this, it's important to develop strong digital communication skills and become proficient with project management and collaboration tools commonly used in the construction industry. Staying organized, proactively following up on client concerns, and maintaining clear documentation can also help ensure that remote support remains responsive and effective.

What is the difference between Remote Construction Customer Service vs Remote Construction Sales Representative?

AspectRemote Construction Customer ServiceRemote Construction Sales Representative
Primary RoleAssist customers, handle inquiries, resolve issuesPromote products/services, generate sales, build client relationships
Required SkillsCommunication, problem-solving, product knowledgeSales techniques, negotiation, product expertise
Work EnvironmentHome office, customer support platformsHome office, CRM systems, client meetings
Common CertificationsCustomer service certifications, industry knowledgeSales certifications, industry training

Remote Construction Customer Service focuses on supporting clients and resolving issues, while Remote Construction Sales Representatives actively promote and sell construction products or services. Both roles require strong communication skills and industry knowledge but differ in their primary objectives and daily tasks.

More about Remote Construction Customer Service jobs

What cities are hiring for Remote Construction Customer Service jobs?

Cities with the most Remote Construction Customer Service job openings:

What are the most commonly searched types of Construction Customer Service jobs?

The most popular types of Construction Customer Service jobs are:

What states have the most Remote Construction Customer Service jobs?

States with the most job openings for Remote Construction Customer Service jobs include:

What job categories do people searching Remote Construction Customer Service jobs look for?

The top searched job categories for Remote Construction Customer Service jobs are:

Remote Construction Customer Service jobs near you
Infographic showing various Remote Construction Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Success Manager, Forma

Autodesk

Remote

Other

Re-posted 4 days ago

Autodesk rating

9.1

Company rating: 9.1 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

26th of 247 rated software companies

Job description

Construction Customer Success Manager

As Construction Customer Success Managers, we retain and expand Autodesk's construction-portfolio customers. Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill our customers' desired business outcomes, and build lasting relationships, ultimately driving revenue for our construction solutions.

Reporting to the North American Manager of Customer Success for Architecture, Engineering, Owner, and Manufacturing (AEOM), you will be the strategic driver for product adoption and expansion within your assigned portfolio of customers.

Responsibilities

  • Establish the desired outcomes of your customers and develop and manage a Customer Success Plan to achieve them
  • Onboard new construction customers with a focus on accelerating their time to value
  • Coordinate a variety and diverse range of tasks, topics, and customers
  • Seek areas to expand solution adoption (such as expanding your network within the account), and recommend best practices to optimize their post-purchase use
  • Maintain a high customer retention rate, coordinate with sales to ensure renewals, and identify expansion opportunities
  • Hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers
  • Track account health to identify churn risk and work to eliminate that risk
  • Drive product usage and adoption of the Autodesk Construction Cloud (ACC)
  • Develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the extended Autodesk team
  • Share, propose and build best processes to allow our organization to grow
  • Be an Autodesk Construction evangelist and identify industry positive outcomes, required capabilities, and find relevant forums to increase awareness of construction services

Minimum Qualifications

  • At least 3 years of experience in a customer-facing, B2B role
  • 4 Year Degree or equivalent experience
  • Experience in Customer Success, Account Management or a client-facing role
  • Fully remote with travel expected up to 35%
  • Display sincere curiosity to understand one of the largest, most complex industries: construction
  • Collaborative and open to multiple perspectives, work both independently and collaboratively to achieve outcomes
  • Process-driven and organized
  • Have a record of accomplishment, and demonstrated drive for achievement
  • Experience with AEC workflows and awareness of BIM solutions focused on Construction
  • Previous experience in the Construction Industry

What Autodesk employees say

Pay

Hours and flexibility

Workplace

Get the full story on Breakroom

Autodesk logo

About Autodesk

Sourced by ZipRecruiter

Autodesk is changing how the world is designed and made. Our technology spans architecture, engineering, construction, product design, manufacturing, media, and entertainment, empowering innovators everywhere to solve challenges big and small. From greener buildings to smarter products to more mesmerizing blockbusters, Autodesk software helps our customers to design and make a better world for all. For more information visit autodesk.com or follow @autodesk.

Industry

Software development

Company size

10,000+ Employees

Headquarters location

San Rafael, CA, US

Year founded

1982

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