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Remote Construction Customer Service Jobs (NOW HIRING)

WOW Remote Teams

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative This is a remote position. Our client is looking for a Customer Service Representative who can deliver excellent support and create positive experiences for customers.

Nebulon Dynamics Limited

Customer Service

$16.50 - $22.25/hr

Customer Service Representative Remote At Nebulon Dynamics Limited, we are revolutionizing civil ... the engineering, construction, or technology sectors. - Bachelors degree in Business ...

A-Nu Virtual Solutions LLC

REMOTE CUSTOMER SERVICE

$17.99/hr

Remote (U.S. Only - See exclusions) The Mission Serve as the vital link between generous donors and ... What You Need * Experience: HS Diploma/GED and previous call center or high-touch service ...

Nebulon Dynamics Limited

Customer Service Representative

$16.50 - $22.25/hr

Remote (U.S. Residents Only) Compensation: Competitive Hourly Pay (Based on Experience) Job Type ... Familiarity with the civil engineering or construction industry is a plus. * Knowledge of conflict ...

Cruz Construction, Inc

Project Engineer

Palmer, AK · On-site +1

... goods and services in heavy civil construction and remote field work. * Knowledge of and the ... Ability to professionally represent the company to suppliers, venders, customers, regulatory ...

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Remote Construction Customer Service information

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How much do remote construction customer service jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for remote construction customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Construction Customer Service representative, and why are they important?

To thrive as a Remote Construction Customer Service representative, you need a solid understanding of construction processes, strong customer service experience, and familiarity with industry terminology. Proficiency with CRM software, project management tools, and communication platforms like email and video conferencing is typically required. Excellent problem-solving, active listening, and clear communication skills help you address client inquiries and coordinate effectively with project teams. These skills ensure smooth information flow, high customer satisfaction, and efficient resolution of issues in a remote construction environment.

What is the difference between Remote Construction Customer Service vs Remote Construction Sales Representative?

AspectRemote Construction Customer ServiceRemote Construction Sales Representative
Primary RoleAssist customers, handle inquiries, resolve issuesPromote products/services, generate sales, build client relationships
Required SkillsCommunication, problem-solving, product knowledgeSales techniques, negotiation, product expertise
Work EnvironmentHome office, customer support platformsHome office, CRM systems, client meetings
Common CertificationsCustomer service certifications, industry knowledgeSales certifications, industry training

Remote Construction Customer Service focuses on supporting clients and resolving issues, while Remote Construction Sales Representatives actively promote and sell construction products or services. Both roles require strong communication skills and industry knowledge but differ in their primary objectives and daily tasks.

What is a Remote Construction Customer Service representative?

A Remote Construction Customer Service representative is a professional who assists clients, contractors, and other stakeholders in the construction industry, but works from a remote location rather than on-site. Their responsibilities typically include handling inquiries, resolving issues, processing orders, and providing project updates via phone, email, or online platforms. They act as a liaison between customers and construction teams, ensuring smooth communication and high satisfaction. This role requires a good understanding of construction processes, strong communication skills, and the ability to troubleshoot problems remotely.

What are some common challenges faced in a Remote Construction Customer Service role, and how can they be addressed?

One of the main challenges in a Remote Construction Customer Service role is effectively communicating with both clients and on-site teams to resolve issues quickly, despite not being physically present. To address this, it's important to develop strong digital communication skills and become proficient with project management and collaboration tools commonly used in the construction industry. Staying organized, proactively following up on client concerns, and maintaining clear documentation can also help ensure that remote support remains responsive and effective.
More about Remote Construction Customer Service jobs
What cities are hiring for Remote Construction Customer Service jobs? Cities with the most Remote Construction Customer Service job openings:
What are the most commonly searched types of Construction Customer Service jobs? The most popular types of Construction Customer Service jobs are:
What states have the most Remote Construction Customer Service jobs? States with the most job openings for Remote Construction Customer Service jobs include:
What job categories do people searching Remote Construction Customer Service jobs look for? The top searched job categories for Remote Construction Customer Service jobs are:
Remote Construction Customer Service jobs near you
Infographic showing various Remote Construction Customer Service job openings in the United States as of July 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

*Traveling Construction Customer Success Manager (80% travel required)

Buildots

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

Description
About Buildots
Buildots is the world's most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence.
Fortune 500 contractors and owners trust Buildots, including Turner Construction, JE Dunn, Intel, STO Building Group and Mortenson. Its impact is proven at every scale, from multi-family projects to multi-gigawatt data centers.
About the Role
The position is responsible for overseeing the deployment and day-to-day success of Buildots on a select few major client projects. You will guide teams through platform adoption, support site operations, and ensure our technology is effectively integrated into project workflows. This role requires strong technical acumen, client-facing skills, and a proactive approach to optimizing project performance.
This position operates across projects in Texas (and Central US), and requires 80% travel. The ideal candidate lives within a 30 mile radius of major airports in Austin, Dallas or Houston. If you're unable to travel, please consider applying for a role that aligns more closely with your needs
Key Responsibilities:
  • Be the primary relationship owner and day-to-day point of contact for some of Buildots' largest client projects
  • Lead full platform implementation - from onboarding and training to deep workflow integration
  • Proactively identify ways to maximize value for the client, making Buildots central to how their teams operate
  • Partner with internal project managers to configure the platform around the real complexities of each project
  • Gather on-the-ground insights from clients and feed them directly to our product team to shape the roadmap
  • Ensure your clients don't just use the platform - they succeed with it

Requirements:
  • 7+ years in construction as a Project Manager, Superintendent, or Project Engineer - you know where the inefficiencies live and have worked on large scale commercial or mission critical construction projects
  • Self-starter who spots a problem, owns it, and solves it without waiting to be told
  • Equally comfortable in a hard hat on a job site and presenting to a senior client stakeholder over video
  • A fast learner who picks up new tools quickly and communicates complex ideas clearly
  • Strong people skills - you leave every interaction, regardless of role or culture, with people feeling good about working with you
  • Genuinely excited about what technology can do for the construction industry, not just curious about
  • Energized by travel and being where the work actually happens
  • A natural at turning data and feedback into actionable insights
  • Good vibes and a sense of humor - non-negotiable
  • Location & Travel: Texas (Remote):
  • This position operates across projects in Texas (and Central US), and requires 80% travel.
  • The ideal candidate lives within a 30 mile radius of major airports in Austin, Dallas or Houston.
  • If you're unable to travel, please consider applying for a role that aligns more closely with your needs.

Preferred:
  • Construction Mission Critical experience (Data Center, Aviation, or Healthcare)
  • Superintendent on complex construction projects who led process and/or technology implementation
  • VDC Manager experience

We offer competitive compensation along with a comprehensive benefits package designed to support you professionally and personally:
  • Health, dental & vision insurance
  • 401(k) retirement plan with 4% employer match
  • Paid time off (vacation and sick leave)
  • Stock-option grants
  • Hybrid working arrangement
  • Employee Assistance Program (EAP)
  • Commuter benefits
  • Pet insurance
  • Voluntary life insurance
  • Voluntary short-term & long-term disability coverage

*By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy.

Apply