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Remote Construction Customer Service Jobs in Texas

Nexarideexpress

Remote Customer Service Representative

Houston, TX · Remote

$15.25 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Remote Customer Service Representative, you will be responsible for providing excellent customer service to our clients through various communication channels, including phone, email, and chat.

ForgeFit

Remote Customer Service Specialist

Lewisville, TX · On-site +1

$16 - $21/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Houston, TX · On-site +1

$16.25 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Lubbock, TX · On-site +1

$14.50 - $19.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Pearland, TX · On-site +1

$15.25 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Dallas, TX · On-site +1

$16.75 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

El Paso, TX · On-site +1

$15.50 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Corpus Christi, TX · On-site +1

$16.50 - $21.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Plano, TX · On-site +1

$16.25 - $21.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

San Antonio, TX · On-site +1

$15.25 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

Openwork

Remote CSR

Houston, TX · Remote

$21/hr

Remote Bilingual Customer Service Representative ****All requirements listed below are non-negotiables. Please do NOT apply if you do not meet all the qualifications!*** Upcoming Project | Starting ...

ForgeFit

Remote Customer Service Specialist

Arlington, TX · On-site +1

$15.25 - $20.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Laredo, TX · On-site +1

$15 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

ForgeFit

Remote Customer Service Specialist

Austin, TX · On-site +1

$16.75 - $22.25/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Remote Customer Service Specialist Company: ForgeFit Location: Remote (U.S. Based) Employment Type: Full-Time About ForgeFit At ForgeFit, we supply premium fitness equipment to gyms, studios, and ...

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All JobsConstruction Customer Service JobsRemote Construction Customer Service JobsRemote Construction Customer Service Jobs in Texas

Remote Construction Customer Service information

What is a remote construction customer service representative?

A Remote Construction Customer Service representative is a professional who assists clients, contractors, and other stakeholders in the construction industry, but works from a remote location rather than on-site. Their responsibilities typically include handling inquiries, resolving issues, processing orders, and providing project updates via phone, email, or online platforms. They act as a liaison between customers and construction teams, ensuring smooth communication and high satisfaction. This role requires a good understanding of construction processes, strong communication skills, and the ability to troubleshoot problems remotely.

What are the key skills and qualifications needed to thrive as a remote construction customer service representative?

To thrive as a Remote Construction Customer Service representative, you need a solid understanding of construction processes, strong customer service experience, and familiarity with industry terminology. Proficiency with CRM software, project management tools, and communication platforms like email and video conferencing is typically required. Excellent problem-solving, active listening, and clear communication skills help you address client inquiries and coordinate effectively with project teams. These skills ensure smooth information flow, high customer satisfaction, and efficient resolution of issues in a remote construction environment.

What are some common challenges faced in a remote construction customer service role, and how can they be addressed?

One of the main challenges in a Remote Construction Customer Service role is effectively communicating with both clients and on-site teams to resolve issues quickly, despite not being physically present. To address this, it's important to develop strong digital communication skills and become proficient with project management and collaboration tools commonly used in the construction industry. Staying organized, proactively following up on client concerns, and maintaining clear documentation can also help ensure that remote support remains responsive and effective.

What is the difference between Remote Construction Customer Service vs Remote Construction Sales Representative?

AspectRemote Construction Customer ServiceRemote Construction Sales Representative
Primary RoleAssist customers, handle inquiries, resolve issuesPromote products/services, generate sales, build client relationships
Required SkillsCommunication, problem-solving, product knowledgeSales techniques, negotiation, product expertise
Work EnvironmentHome office, customer support platformsHome office, CRM systems, client meetings
Common CertificationsCustomer service certifications, industry knowledgeSales certifications, industry training

Remote Construction Customer Service focuses on supporting clients and resolving issues, while Remote Construction Sales Representatives actively promote and sell construction products or services. Both roles require strong communication skills and industry knowledge but differ in their primary objectives and daily tasks.

What are the most commonly searched types of Construction Customer Service jobs in Texas?

The most popular types of Construction Customer Service jobs in Texas are:

What are popular job titles related to Remote Construction Customer Service jobs in Texas?

For Remote Construction Customer Service jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Remote Construction Customer Service jobs in Texas look for?

The top searched job categories for Remote Construction Customer Service jobs in Texas are:

What cities in Texas are hiring for Remote Construction Customer Service jobs?

Cities in Texas with the most Remote Construction Customer Service job openings:

Remote Construction Customer Service jobs near you
Infographic showing various Remote Construction Customer Service job openings in Texas as of August 2026, with employment types broken down into 82% Full Time, 10% Part Time, and 8% Contract. Highlights an 100% Remote job distribution.

Customer Service Manager

Greystone Roofing Construction

Aubrey, TX • On-site, Remote

Full-time

Posted yesterday

New

Job description

At Greystone Roofing amp; Construction, we pride ourselves on delivering top-tier roofing, restoration, and construction services with integrity, quality craftsmanship, and unmatched customer care. We know that home improvements and roof repairs can be stressful for property owners. That’s why our customer service team is the backbone of our business—ensuring seamless communication, clear expectations, and exceptional experiences from initial inspection to final walkthrough.

We are seeking an experienced, proactive, and process-driven Customer Service Manager to lead our client experience operations in a Remote / Hybrid capacity.

In this role, you will oversee day-to-day customer communications, manage homeowner inquiries, streamline project updates, resolve service issues, and lead our customer support team. You will serve as the primary bridge between our homeowners, field project managers, sales representatives, and production teams.

Key Responsibilities:

  • Serve as the primary escalation point for elevated customer inquiries, concerns, or complaints, resolving issues with empathy, speed, and professionalism.
  • Manage incoming customer communications across multiple channels (phone, email, text, live chat, and online portals).
  • Ensure timely follow-ups with homeowners regarding project timelines, material deliveries, weather delays, and completion schedules.
  • Conduct post-project satisfaction calls and gather reviews and testimonials (Google, BBB, etc.).
  • Supervise, train, and mentor customer service representatives/coordinators.
  • Establish KPIs, SLA targets (response times, resolution rates, CSAT scores), and track team performance.
  • Develop standard operating procedures (SOPs) for customer communication, onboarding, and issue escalation.
  • Work closely with Sales, Production, and Project Management teams to ensure accurate project handoffs and transparent timeline updates for homeowners.
  • Assist clients with understanding insurance claims processes, invoicing questions, and payment schedules in coordination with the billing team.
  • Maintain accurate customer records, interaction histories, and job updates in the CRM system.

Qualifications amp; Requirements:

  • Experience: 2 years of Customer Service Management or Operations Supervision experience.
  • Industry Knowledge: Experience in roofing, residential construction, insurance restoration, or trades/field services is strongly preferred.
  • Technical Proficiency: Proficiency with CRM software (e.g., JobNimbus, AccuLynx, Salesforce, or similar roofing/construction CRMs).
  • Experience with VoIP systems, Google Workspace / Microsoft Office 365, and web-based scheduling tools.
  • Communication Skills: Exceptional verbal and written communication skills with strong conflict-resolution capabilities.

Apply