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Construction Customer Service Jobs in Florida (NOW HIRING)

The Lykos Group, Inc.

Be Seen First

Project Manager - Custom Residential Construction

Naples, FL · On-site

$105K - $135K/yr

Responsible for ensuring every assigned project is completed with a high level of quality construction & customer service, on time and on budget. Responsibilities are as follows but not limited to ...

CRH

Customer Service Representative

Fort Myers, FL · On-site

$15.25 - $20.75/hr

Customer Service Representative AMAT Fort Myers, Florida, United States Job ID: 527133 Preferred ... Overview Join a leader in the construction materials industry and help us build the infrastructure ...

CRH

Customer Service Representative

Fort Myers, FL

$15 - $20.25/hr

Overview Join a leader in the construction materials industry and help us build the infrastructure ... We are seeking a Customer Service Representative who takes pride in safe operations, accuracy, and ...

YKK AP America

CUSTOMER SERVICE REPRESENTATIVE

Orlando, FL · On-site

$15 - $20.25/hr

This position is responsible for providing customer support for architectural and construction-related products by combining strong service skills with technical knowledge. Assist customers to ...

YKK AP America

CUSTOMER SERVICE REPRESENTATIVE

Orlando, FL · On-site

$15 - $20.25/hr

This position is responsible for providing customer support for architectural and construction-related products by combining strong service skills with technical knowledge. Assist customers to ...

YKK AP America

CUSTOMER SERVICE REPRESENTATIVE

Orlando, FL · On-site

$15 - $20.25/hr

This position is responsible for providing customer support for architectural and construction-related products by combining strong service skills with technical knowledge. Assist customers to ...

UMI Stone

Customer Service Representative

Naples, FL · On-site

$15 - $20.50/hr

Customer Service Representative It is the primary responsibility of this position to coordinate and ... At Construction Resources, our people are the driving force behind everything we do. Construction ...

UMI Stone

Customer Service Representative

Boynton Beach, FL · On-site

$15 - $20.50/hr

Customer Service Representative It is the primary responsibility of this position to coordinate and ... At Construction Resources, our people are the driving force behind everything we do. Construction ...

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All JobsConstruction Customer Service JobsConstruction Customer Service Jobs in Florida

Construction Customer Service information

See Florida salary details

$7

$14

$20

How much do construction customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for construction customer service in Florida is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.62 per hour, depending on experience, location, and employer.

What is a construction customer service?

Construction Customer Service representatives act as the main point of contact between construction companies and their clients or homeowners after a project is completed. They handle inquiries, address concerns or complaints, and coordinate repairs or warranty work as needed. Their goal is to ensure client satisfaction by resolving issues efficiently and maintaining positive relationships throughout the warranty period or beyond.

How does a construction customer service representative typically interact with project managers and clients during ongoing projects?

In a Construction Customer Service role, you'll frequently serve as a liaison between clients and the project team, including project managers and site supervisors. Your responsibilities often include communicating project updates, addressing client concerns, and ensuring that any issues are resolved promptly. You may attend regular meetings or site visits to gather information and relay feedback, helping to maintain client satisfaction and smooth project progress. Effective collaboration and communication skills are essential, as you'll be representing both the company's interests and the client's needs throughout the construction process.

What are the key skills and qualifications needed to thrive as a construction customer service representative, and why are they important?

To thrive as a Construction Customer Service Representative, you need strong knowledge of construction processes, customer support experience, and typically a high school diploma or equivalent. Familiarity with CRM software, project management tools, and basic construction documentation systems is important for handling inquiries and tracking projects. Excellent communication, problem-solving skills, and the ability to manage multiple tasks under pressure distinguish top performers in this role. These skills and qualities are essential for ensuring client satisfaction, efficient project coordination, and the resolution of issues in a timely manner.

What is the difference between Construction Customer Service vs Construction Estimator?

AspectConstruction Customer ServiceConstruction Estimator
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, construction knowledge, estimating certifications
Work EnvironmentOffice, on-site interactions with clientsOffice-based, project site visits for measurements
Employer & Industry UsageConstruction firms, suppliers, contractorsConstruction companies, subcontractors, project managers
Common Search & Comparison IntentCustomer support roles in constructionEstimating and bidding for projects

Construction Customer Service focuses on client communication, resolving issues, and maintaining relationships, while Construction Estimators prepare project cost estimates and bids. Both roles are essential in the construction industry but serve different functions within project workflows.

What are the most commonly searched types of Construction Customer Service jobs in Florida?

The most popular types of Construction Customer Service jobs in Florida are:

What are popular job titles related to Construction Customer Service jobs in Florida?

For Construction Customer Service jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Construction Customer Service jobs in Florida look for?

The top searched job categories for Construction Customer Service jobs in Florida are:

Construction Customer Service jobs near you
Infographic showing various Construction Customer Service job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $29,217 per year, or $14 per hour.

*Construction Customer Success Manager

Buildots

Miami, FL • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Description
About Buildots
Buildots is the world's most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence.
Fortune 500 contractors and owners trust Buildots, including Turner Construction, JE Dunn, Intel, STO Building Group and Mortenson. Its impact is proven at every scale, from multi-family projects to multi-gigawatt data centers.
About The Role
Buildots brings groundbreaking capabilities to managers on construction sites, far beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. This position is about making sure the project and the users within it make the most out of the system, and building upon that success to generate business with the contractor's future projects.
As a CSM within Buildots, you are responsible for the onboarding of all team members on projects within your portfolio, and then the successful product adoption across multiple users within the projects. We want to ensure the data Buildots offers becomes embedded into the day-to-day practices of our projects. Within the organization you will be the voice of the customer, working to provide relevant and critical information to our product managers, and you'll provide user stories and wins to the account teams, helping to support the successful expansion within our key accounts. Alongside this, you'll work closely with our technical team to ensure project data is correct. As projects evolve, so does their digital twin within Buildots, so alongside your dedicated Solution Manager, you'll need to ensure we're ahead of the game.
What You'll Do:
  • Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects
  • Lead the relationship with our project champions to ensure they are supported by Buildots, while also being the customer voice among internal delivery pods.
  • Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users
  • Gain insights from data and the use of the system on projects and feedback to the product team to influence the product's roadmap and features.
  • Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring an ongoing legacy of Customer Success Delivery.
Requirements:
  • 5+ years of experience as a construction professional, preferably site based (i.e., Project Manager, Superintendent, Project Engineer)
  • Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, and ability to effectively escalate issues to management when needed
  • Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
  • Ability to thrive in a fast-paced startup working environment handling multiple priorities, while maintaining high attention to detail with best-in-class service delivery results.
  • You're a proactive and independent achiever, self-learner, able to handle a task from idea to production. You're responsible for full ownership of your customers and finding creative solutions which land with your users and market.
  • Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
  • Willingness to travel (30% to 50%)
If you don't meet every single requirement, we still encourage you to apply. Your unique experiences, skills, and passion may be exactly what we're looking for.
A benefits package designed to support you professionally and personally:
  • Health, dental & vision insurance
  • 401(k) retirement plan with 4% employer match
  • Paid time off (vacation and sick leave)
  • Stock-option grants (for eligible employees)
  • Hybrid working arrangement
  • Employee Assistance Program (EAP)
  • Commuter benefits
  • Pet insurance
  • Voluntary life insurance
  • Voluntary short-term & long-term disability coverage
**By submitting your application, you agree that Buildots will process your personal data in accordance with Buildots' Privacy Policy.
Requirements
Requirements:
  • 5+ years of experience as a construction professional, preferably site based (i.e., Project Manager, Superintendent, Project Engineer)
  • Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, and ability to effectively escalate issues to management when needed
  • Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
  • Ability to thrive in a fast-paced startup working environment handling multiple priorities, while maintaining high attention to detail with best-in-class service delivery results.
  • You're a proactive and independent achiever, self-learner, able to handle a task from idea to production. You're responsible for full ownership of your customers and finding creative solutions which land with your users and market.
  • Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
The role can be located in one of the following cities:
  • Miami, FL

Apply