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Construction Customer Service Jobs (NOW HIRING)

Arbor Homes

Customer Care Manager

West Chester, OH · On-site

  • Medical

  • Life

  • Retirement

  • PTO

Experience in a residential construction customer service role preferred but not a must * Basic computer skills * Customer oriented, outgoing, dependable & ethical * Hands on repair skills and ...

Arbor Homes

Customer Care Manager

West Chester, OH

  • Medical

  • Life

  • Retirement

  • PTO

Experience in a residential construction customer service role preferred but not a must * Basic computer skills * Customer oriented, outgoing, dependable & ethical * Hands on repair skills and ...

Ashton Woods

Construction Manager II

San Antonio, TX · On-site

The Construction Manager II fosters strong trade partner relationships, delivers exceptional customer service, and maintains compliance with all Federal, State, and local safety and environmental ...

Ashton Woods

Construction Manager II

Melissa, TX · On-site

The Construction Manager II fosters strong trade partner relationships, delivers exceptional customer service, and maintains compliance with all Federal, State, and local safety and environmental ...

Ashton Woods

Construction Manager II

Forney, TX · On-site

The Construction Manager II fosters strong trade partner relationships, delivers exceptional customer service, and maintains compliance with all Federal, State, and local safety and environmental ...

Ashton Woods

Construction Manager II

Austin, TX · On-site

The Construction Manager II fosters strong trade partner relationships, delivers exceptional customer service, and maintains compliance with all Federal, State, and local safety and environmental ...

Ashton Woods

Construction Manager II

Houston, TX · On-site

The Construction Manager II fosters strong trade partner relationships, delivers exceptional customer service, and maintains compliance with all Federal, State, and local safety and environmental ...

Ashton Woods

Construction Manager II

Celina, TX · On-site

The Construction Manager II fosters strong trade partner relationships, delivers exceptional customer service, and maintains compliance with all Federal, State, and local safety and environmental ...

Ashton Woods

Construction Manager II

Fort Worth, TX · On-site

The Construction Manager II fosters strong trade partner relationships, delivers exceptional customer service, and maintains compliance with all Federal, State, and local safety and environmental ...

Tremco Construction

Customer Service Specialist

Beachwood, OH

$50K - $56K/yr

  • Medical

  • Retirement

  • PTO

About Us Tremco Construction Products Group (CPG) is an international collection of brands that ... Combined with our reliable customer support, training, and testing services, Tremco CPG helps build ...

ServiceMaster

Construction Laborer

Concord, CA · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... to construction, customer service, leadership, technology, and insurance. So, if you're ready to ... Provide exceptional customer service * Care for the company's equipment, tools, and vehicles you're ...

ServiceMaster

Construction Laborer

Sparks, NV · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... to construction, customer service, leadership, technology, and insurance. So, if you're ready to ... Provide exceptional customer service * Care for the company's equipment, tools, and vehicles you're ...

ServiceMaster

Construction Laborer

Redding, CA · On-site

$18 - $22/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... to construction, customer service, leadership, technology, and insurance. So, if you're ready to ... Provide exceptional customer service * Care for the company's equipment, tools, and vehicles you're ...

The Lykos Group, Inc.

Be Seen First

Project Manager - Custom Residential Construction

Naples, FL · On-site

$105K - $135K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • PTO

Responsible for ensuring every assigned project is completed with a high level of quality construction & customer service, on time and on budget. Responsibilities are as follows but not limited to ...

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Construction Customer Service information

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How much do construction customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for construction customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a construction customer service?

Construction Customer Service representatives act as the main point of contact between construction companies and their clients or homeowners after a project is completed. They handle inquiries, address concerns or complaints, and coordinate repairs or warranty work as needed. Their goal is to ensure client satisfaction by resolving issues efficiently and maintaining positive relationships throughout the warranty period or beyond.

How does a construction customer service representative typically interact with project managers and clients during ongoing projects?

In a Construction Customer Service role, you'll frequently serve as a liaison between clients and the project team, including project managers and site supervisors. Your responsibilities often include communicating project updates, addressing client concerns, and ensuring that any issues are resolved promptly. You may attend regular meetings or site visits to gather information and relay feedback, helping to maintain client satisfaction and smooth project progress. Effective collaboration and communication skills are essential, as you'll be representing both the company's interests and the client's needs throughout the construction process.

What are the key skills and qualifications needed to thrive as a construction customer service representative, and why are they important?

To thrive as a Construction Customer Service Representative, you need strong knowledge of construction processes, customer support experience, and typically a high school diploma or equivalent. Familiarity with CRM software, project management tools, and basic construction documentation systems is important for handling inquiries and tracking projects. Excellent communication, problem-solving skills, and the ability to manage multiple tasks under pressure distinguish top performers in this role. These skills and qualities are essential for ensuring client satisfaction, efficient project coordination, and the resolution of issues in a timely manner.

What is the difference between Construction Customer Service vs Construction Estimator?

AspectConstruction Customer ServiceConstruction Estimator
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, construction knowledge, estimating certifications
Work EnvironmentOffice, on-site interactions with clientsOffice-based, project site visits for measurements
Employer & Industry UsageConstruction firms, suppliers, contractorsConstruction companies, subcontractors, project managers
Common Search & Comparison IntentCustomer support roles in constructionEstimating and bidding for projects

Construction Customer Service focuses on client communication, resolving issues, and maintaining relationships, while Construction Estimators prepare project cost estimates and bids. Both roles are essential in the construction industry but serve different functions within project workflows.

More about Construction Customer Service jobs

What cities are hiring for Construction Customer Service jobs?

Cities with the most Construction Customer Service job openings:

What are the most commonly searched types of Construction Customer Service jobs?

The most popular types of Construction Customer Service jobs are:

What states have the most Construction Customer Service jobs?

States with the most job openings for Construction Customer Service jobs include:

What job categories do people searching Construction Customer Service jobs look for?

The top searched job categories for Construction Customer Service jobs are:

Construction Customer Service jobs near you
Infographic showing various Construction Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Care Manager

Arbor Homes

West Chester, OH • On-site

Full-time

Medical, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Why Arbor?
Are you looking for a dynamic career in a lively workplace committed to customer service? Arbor is one of the fastest growing new home builders in the Dayton Area. We look for team members with enthusiasm and skill to help provide even better experiences and higher-quality homes for our buyers. When it comes to what sets Arbor apart among new home builders in Dayton, the first answer is our culture. Rather than chasing profits and cutting corners, our team puts quality and customers first. If you are creative and committed to helping people, you will love working with us! This position will be based out of the Dayton, OH area.
What's In It For You?
  • Base salary + bonus opportunities
  • Exposure to executive leadership
  • Opportunity to work with the largest new home builders in Indianapolis
  • Team outings and company-sponsored volunteer events
  • 4 weeks of Paid Time Off!
  • Access to health and life insurance, 401(k), paid parental leave, company discounts, etc.

What Will You Be Doing?
  • Looking to connect with customers and resolve their challenges in a way that goes above and beyond their expectations.
  • Communicate with customers to immediately troubleshoot their issues and resolve without a site visit if possible
  • Evaluate all customer complaints to quickly identify the necessary steps for resolution.
  • When necessary, ensure vendors promptly schedule Customer Care appointments, confirm their ahead of time, and then show up within their 2 hour window to properly complete necessary work.
  • Complete minor repairs when necessary and appropriate for customer convenience.
  • Regularly communicate with and update customers to ensure they are heard and understand the plan to resolve their concern.
  • Document customer concerns and resolutions to help proactively address potential issues.
  • Conduct all customer meetings and communication with the respect, professionalism, and care for the customer.
  • Recommend changes that will improve processes
  • Be the customer company spokesperson for quality customer experience after closing

What Will You Bring?
  • Ability to handle stressful customer situations including conflict resolution diplomatically and effectively
  • 2 years residential construction experience
  • Experience in a residential construction customer service role preferred but not a must
  • Basic computer skills
  • Customer oriented, outgoing, dependable & ethical
  • Hands on repair skills and familiarity with residential construction practices
  • Some small hand tools are required, tool list will be provided
  • Problem solving abilities with excellent follow up skills
  • Acceptable driving record to meet company requirements
  • Must be willing to work a schedule of 8AM to 5PM M-F

This is subject to change based on needs or if special circumstances should arrive.
Arbor Homes is committed to creating an inclusive workplace. Arbor Homes is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Arbor Homes participates in E-Verify
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