ZipRecruiter

Log In

1

Construction Customer Service Jobs in California

KB Home

Superintendent/Construction Manager

San Ramon, CA · On-site

$100 - $125/hr

Strive for superior customer service and ensure all home deliveries are 100% complete and signed off by the homebuyer. * Resolve customer or construction concerns, conduct orientations with buyers ...

Kb-Home

Superintendent/Construction Manager

San Ramon, CA · On-site

$100 - $125/hr

Strive for superior customer service and ensure all home deliveries are 100% complete and signed off by the homebuyer. * Resolve customer or construction concerns, conduct orientations with buyers ...

KB Home

Superintendent/Construction Manager

San Ramon, CA · On-site

$90K - $120K/yr

Strive for superior customer service and ensure all home deliveries are 100% complete and signed off by the homebuyer. * Resolve customer or construction concerns, conduct orientations with buyers ...

KB Home

Superintendent/Construction Manager

San Ramon, CA · On-site

$90K - $120K/yr

Strive for superior customer service and ensure all home deliveries are 100% complete and signed off by the homebuyer. * Resolve customer or construction concerns, conduct orientations with buyers ...

KB Home

Superintendent/Construction Manager

San Ramon, CA · On-site

$90K - $120K/yr

Strive for superior customer service and ensure all home deliveries are 100% complete and signed off by the homebuyer. * Resolve customer or construction concerns, conduct orientations with buyers ...

Autodesk

Customer Success Manager, Forma

San Francisco, CA · On-site

$68K - $122K/yr

... of construction services Minimum Qualifications * At least 3 years of experience in a customer ... facing, B2B role * 4 Year Degree or equivalent experience * Experience in Customer Success, Account ...

KB Home

Assistant Superintendent

Lincoln, CA

$33.65 - $41.46/hr

At least 1-2 years of experience in homebuilding or a related real estate industry, or relevant construction management training. * Customer Service:Proven track record of outstanding service and ...

Autodesk

Customer Success Manager, Forma

San Francisco, CA · On-site

$68K - $122K/yr

... of construction services Minimum Qualifications * At least 3 years of experience in a customer ... facing, B2B role * 4 Year Degree or equivalent experience * Experience in Customer Success, Account ...

KB Home

Assistant Superintendent

Lincoln, CA · On-site

$33.65 - $41.46/hr

At least 1-2 years of experience in homebuilding or a related real estate industry, or relevant construction management training. * Customer Service: Proven track record of outstanding service and ...

KB Home

Assistant Superintendent

Lincoln, CA · On-site

$33.65 - $41.46/hr

At least 1-2 years of experience in homebuilding or a related real estate industry, or relevant construction management training. * Customer Service:Proven track record of outstanding service and ...

Kb-Home

Assistant Superintendent

Lincoln, CA · On-site

$250/hr

Ability to transport and move up to 20 lbs and move as needed (for roles in Construction/Customer Service/IT/Land/Marketing/Sales/Studio). * Periodically works in outdoor weather conditions (for ...

Pronto Gym Service Inc

Be Seen First

Customer Service Admin

Orange, CA · On-site

$19 - $25.25/hr

Track Jobs (construction and service) of what process/task completed * Manage scheduling conflicts with the customers keeping the company's bottom line in focus. * Monitor completed service requests ...

Pronto Gym Service Inc

Be Seen First

Customer Service Admin

Orange, CA · On-site

$19 - $25.25/hr

Track Jobs (construction and service) of what process/task completed * Manage scheduling conflicts with the customers keeping the company's bottom line in focus. * Monitor completed service requests ...

next page

Showing results 1-20

All JobsConstruction Customer Service JobsConstruction Customer Service Jobs in California

Construction Customer Service information

See California salary details

$9

$18

$26

How much do construction customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for construction customer service in California is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a construction customer service?

Construction Customer Service representatives act as the main point of contact between construction companies and their clients or homeowners after a project is completed. They handle inquiries, address concerns or complaints, and coordinate repairs or warranty work as needed. Their goal is to ensure client satisfaction by resolving issues efficiently and maintaining positive relationships throughout the warranty period or beyond.

How does a construction customer service representative typically interact with project managers and clients during ongoing projects?

In a Construction Customer Service role, you'll frequently serve as a liaison between clients and the project team, including project managers and site supervisors. Your responsibilities often include communicating project updates, addressing client concerns, and ensuring that any issues are resolved promptly. You may attend regular meetings or site visits to gather information and relay feedback, helping to maintain client satisfaction and smooth project progress. Effective collaboration and communication skills are essential, as you'll be representing both the company's interests and the client's needs throughout the construction process.

What are the key skills and qualifications needed to thrive as a construction customer service representative, and why are they important?

To thrive as a Construction Customer Service Representative, you need strong knowledge of construction processes, customer support experience, and typically a high school diploma or equivalent. Familiarity with CRM software, project management tools, and basic construction documentation systems is important for handling inquiries and tracking projects. Excellent communication, problem-solving skills, and the ability to manage multiple tasks under pressure distinguish top performers in this role. These skills and qualities are essential for ensuring client satisfaction, efficient project coordination, and the resolution of issues in a timely manner.

What is the difference between Construction Customer Service vs Construction Estimator?

AspectConstruction Customer ServiceConstruction Estimator
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, construction knowledge, estimating certifications
Work EnvironmentOffice, on-site interactions with clientsOffice-based, project site visits for measurements
Employer & Industry UsageConstruction firms, suppliers, contractorsConstruction companies, subcontractors, project managers
Common Search & Comparison IntentCustomer support roles in constructionEstimating and bidding for projects

Construction Customer Service focuses on client communication, resolving issues, and maintaining relationships, while Construction Estimators prepare project cost estimates and bids. Both roles are essential in the construction industry but serve different functions within project workflows.

What are the most commonly searched types of Construction Customer Service jobs in California?

The most popular types of Construction Customer Service jobs in California are:

What are popular job titles related to Construction Customer Service jobs in California?

For Construction Customer Service jobs in California, the most frequently searched job titles are:

What job categories do people searching Construction Customer Service jobs in California look for?

The top searched job categories for Construction Customer Service jobs in California are:

Construction Customer Service jobs near you
Infographic showing various Construction Customer Service job openings in California as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $38,586 per year, or $18.6 per hour.

Residential Construction Customer Service Manager

Go-Staff Construction Management

Oceanside, CA • On-site

Full-time

Re-posted 28 days ago

Job description

Residential Construction Customer Service Manager

Our team is looking for a dynamic and positive leader to manage and lead our team of Quality walk specialist/ Customer Service Representatives

The Manager will be skilled with new home prep, punch list work as well as managing a team of CSR's and keeping them to company customer service and work service standards.

Our construction company focuses on developing multi-family apartments to fractional residence clubs to luxury private residential resort/club communities to primary home communities. We are in need of a dedicated Customer Service Manager who can work with our team to ensure our clients and residents are served as needed in a friendly professional manner.

Past experience in this role is a must

Duties and expectations

  • The manager will be capable of performing corrective tasks related to all residential building trades including drywall, painting, carpentry, plumbing, electrical and more in order to observe and lead our team as well as perform constructive coaching when needed and train others as needed to perform duties properly.

  • Interact with customers and our team to provide information in response to inquiries about products and services and to handle and resolve complaints.

  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

  • Check to ensure that appropriate changes were made to resolve customers' problems.

  • Customer Service Manager will ensure that our team will provide these new buyers with assurance and peace of mind in their new homes.

  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions, are taken and ensure that all of teams.

  • The CSR manager will ensure that the team responsible and respectfully conducts home-owner walk-throughs, service requests warranty repairs, inspections, and structural/landscape alterations.

  • Resolve customers' service or billing complaints by coordinating with the various departments involved.

  • Process contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

  • CSR Manager will oversee the team while they guide homeowners through presentations, delivery, and post-closing processes- working closely with all member of the team to ensure timely and comprehensive follow-up for the home-owners specifications and concerns- prioritizing and organizing lists of warrantable items to be completed- maintaining homeowner files for assigned subdivisions- administering warranty cost controls- working with construction on delivery of completed homes and scheduling/verifying work of subcontractors and subcontractors

Apply