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Computer Support Specialist Jobs in Virginia (NOW HIRING)

Saalex

$45K - $85K/yr

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego ... Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or ...

XLA

Program Support Specialist

Arlington, VA

$65K/yr

XLA is looking for a Program Support Specialist to support a federal agency in Arlington, VA. This ... computer literacy; and well-developed interpersonal skills. * Analyze and process financial and ...

JTG

Workflow Support Specialists

Reston, VA · On-site

Workflow Support Specialists JTG is currently seeking experienced Workflow Support Specialists to ... Support activities that rely on Computer Assisted Technology (CAT) tools, post-edited machine ...

ncmec

Support Specialist, Analytical Services Division (ASD) LOCATION : Alexandria, Virginia FLSA : Non ... Strong computer skills to include the use of MS Office Suite * Strong internet skills, including ...

ncmec

Support Specialist, CyberTipline (CT) LOCATION: Alexandria, VA DATE PREPARED : September 2012 DATE ... Associate's Degree in Criminal Justice, Human Services, Computer Science or related discipline.

CACI International

Operations Support Specialist

Sterling, VA · On-site

$51K - $68K/yr

Operations Support Specialist Job Category: Information Technology Time Type: Full time Minimum ... Bachelor's degree in Computer Science, Systems Engineering, Information Technology, or a related ...

ncmec

Support Specialist, CyberTipline LOCATION: Alexandria, Virginia FLSA : Non-exempt DIVISION ... Associate's Degree in Criminal Justice, Human Services, Computer Science or related discipline.

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Computer Support Specialist information

See Virginia salary details

$15

$26

$41

How much do computer support specialist jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for computer support specialist in Virginia is $26.41, according to ZipRecruiter salary data. Most workers in this role earn between $21.20 and $29.57 per hour, depending on experience, location, and employer.

What is the difference between Computer Support Specialist vs Network Technician?

AspectComputer Support SpecialistNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshootingNetwork infrastructure, server rooms, cabling
Job FocusHardware/software support, user assistanceNetwork setup, maintenance, troubleshooting
Industry UsageIT support, customer service rolesNetworking companies, ISPs, large organizations

While both roles involve technical skills, Computer Support Specialists primarily assist end-users with hardware and software issues, whereas Network Technicians focus on maintaining and troubleshooting network infrastructure. The certifications and work environments overlap but differ in technical focus and daily tasks.

What is a computer support specialist?

Computer support specialists, also called help desk technicians, assist and solve software and network challenges of organizations and direct users. As a computer support specialist, employees of your company or direct users of your system's services may seek advice and troubleshooting help from you to resolve their technical issues. You may provide assistance over the phone or internet, or if the network users are local, you may offer hands-on support in person to solve IT problems. Duties may include removing computer viruses, setting up new accounts, uploading software, or removing old programs.

What are the key skills and qualifications needed to thrive as a computer support specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong troubleshooting abilities, knowledge of computer hardware and software, and typically an associate degree or relevant certifications such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and operating systems like Windows and macOS is commonly required. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage technical challenges. These skills ensure efficient resolution of IT issues, high user satisfaction, and smooth organizational operations.

What are some common challenges computer support specialists face when troubleshooting remote user issues?

Computer Support Specialists often encounter difficulties when assisting remote users, such as limited visibility into the user's environment, varying levels of user technical proficiency, and potential communication barriers. Troubleshooting remotely may require guiding users through complex steps verbally or using remote access tools, which can be time-consuming and sometimes frustrating. To succeed, specialists must be patient, resourceful, and skilled at explaining technical concepts clearly, ensuring users feel supported and issues are resolved efficiently.
More about Computer Support Specialist jobs
What are the most commonly searched types of Computer Support Specialist jobs in Virginia? The most popular types of Computer Support Specialist jobs in Virginia are:
What are popular job titles related to Computer Support Specialist jobs in Virginia? For Computer Support Specialist jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Computer Support Specialist jobs in Virginia look for? The top searched job categories for Computer Support Specialist jobs in Virginia are:
What cities in Virginia are hiring for Computer Support Specialist jobs? Cities in Virginia with the most Computer Support Specialist job openings:
What are popular job titles related to Computer Support Specialist jobs in VA? For Computer Support Specialist jobs in VA, the most frequently searched job titles are:
Computer Support Specialist jobs near you
Infographic showing various Computer Support Specialist job openings in Virginia as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 1% Temporary, and 5% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $54,942 per year, or $26.4 per hour.

Technical Support Specialist

Saalex

$45K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Saalex Corporation is seeking multiple Technical Support Specialist in Tidewater, VA and San Diego, CA. Saalex Corp., is an Engineering and Information Technology Services company with a focus on Test Range Operations and Management, Engineering and Logistics Services, Data Analytics and Business Intelligence Services and Information Technology Services. Founded in 1999 by Travis Mack, Saalex Solutions is a Service Disabled Veteran-Owned and Operated business with prime and subcontract expertise serving the Navy, Army, Air Force, NASA, corporate clients, and local governments. Saalex offers competitive compensation, career development, flexible work schedules and excellent benefits.

Position Type: Contingent on Contract Award.

Salary: $45k-$85k (depending on experience)

The Technical Support Specialist supports the Navy by providing Tier 1-3 technical support for end users, systems, and applications across global Live Virtual Constructive (LVC) environments. This role focuses on troubleshooting, user support, system maintenance, and ensuring reliable operation of IT services in compliance with DoD requirements. 

Essential Functions:

  • Provide Tier 1-3 technical support for hardware, software, and network-related issues. 
  • Troubleshoot and resolve user incidents, service requests, and system issues in accordance with SLAs. 
  • Install, configure, and maintain workstations, laptops, peripherals, and standard software applications. 
  • Support user account management including provisioning, access control, and password management. 
  • Document incidents, resolutions, and system changes using ticketing systems. 
  • Assist with system updates, patching, and routine maintenance activities. 
  • Support deployment of new systems, applications, and technology refresh initiatives. 
  • Ensure compliance with DoD cybersecurity policies, including basic STIG implementation and secure configurations. 
  • Collaborate with system administrators, network teams, and cybersecurity personnel to resolve escalated issues. 
  • Other duties as assigned or required.

Requirements

Required:

  • 3-5 years of experience in technical support, help desk, or IT support roles. 
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience). 
  • Experience supporting Windows and/or Linux operating systems and standard office applications. 
  • Familiarity with ticketing systems and IT service management processes. 
  • Knowledge of basic networking concepts (TCP/IP, DNS, DHCP). 
  • Relevant certifications (e.g., CompTIA A+, Network+, Security+). 

Desired:

  • Experience supporting DoD or Navy IT environments. 
  • Familiarity with ITIL-based service management practices. 
  • Experience with endpoint management tools and remote support tools. 

Additional Qualifications:

  • Strong troubleshooting and customer service skills. 
  • Ability to manage multiple tickets and priorities in a fast-paced environment. 
  • Effective communication skills with both technical and non-technical users. 

Security Clearance:

  • Must be eligible to obtain a Secret, Top Secret, or TS/SCI clearance. Active clearances preferred. Requirements to obtain a clearance include US Citizenship, security investigation, etc.

#CJ

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • Stock Option Plan

Apply